Casino Cruise Expert Review

By Joseph Havens updated: 10/29/2020

Casino Cruise is a gambling site set up in 2014. It welcomes all Canadian players looking for an online casino to spend time at. In this Casino Cruise review, new users will find the information they need before signing up. The experienced ones will find useful information here as well, considering the material provided by us is always renewed. Here we have analyzed everything gamblers need to know about the bonus codes, banking methods, and other essential facts. Moreover, one may count on this analysis's objectivity, but they should also carefully go through the Terms and conditions before proceeding. 

The Casino Cruise Canada signing up procedure

Users already registered must be familiar with the Casino Cruise login process. In this case, they need to fill in with their username and password then hit the Login button. Things are more complex for those visiting the platform for the first time. It doesn’t mean they are complicated, as Casino Cruise Canada has a two-steps registration mechanism. Once one is ready, they can start by filling in with their username, password, and email address. If all three are in accordance with the conditions imposed by the website, then they can move to the next step.

In this part, the one who wishes to sign up will have to fill in a form with his personal information. This includes their first and last name, address, date of birth, and phone number. All fields are mandatory, but it’s up to the player if they want to receive Casino Cruise bonus codes by mail or not. Once this step was also complete, the visitor is considered a Casino Cruise Canada member and is free to start depositing and gambling, but there are some more things they need to know before.

Only one account is allowed per IP/household, and any other opened is going to be considered a duplicate. This means they’ll be closed and any winnings cleared. There’s, however, a chance Casino Cruise Canada chooses to leave the first one open. Then, any deposits on the duplicates are added to the fund balance of the original one.

Those who wish to open another account should know that for this, they will have to contact the Manager at support@casinocruise.com. Anyway, a consequence of opening a new one is having the old previous profile closed. It should be noticed that any closed accounts, no matter if this happened by the player’s will on the casino’s initiative, will imply fees. The remaining money is going to be returned and a 3% administration fee charged, with a minimum of C$2.50.

Casino Cruise Canada will perform some verifications on all those registering here. This happens because of the third parties involved, which will need the player’s identity and contact information confirmed, to prevent money laundering. The user also needs to prove he’s of legal age; otherwise, the account will be suspended.

If the client was proven to have been under the legal age when he registered, then all transactions made at that time shall be voided, and funds returned. The same goes for any bets made. Winnings will then be forfeited. Moreover, those will return to the casino, including the ones already withdrawn. The account will, of course, be closed.

Inactivity will not pass by unnoticed. Anyone who didn’t access their account for more than 12 months should know that they will be taxed a maintenance fee, worth C$5, stating with the 13th month.

In this case, the user should be notified through an email about this situation. Since he received this note, the player got 30 days to log in. If this is not happening, C$5 will be deducted from his balance, and if it reaches an amount under this sum, it shall be fully withdrawn. The emails will arrive monthly, and if there is no real or bonus money left, no further charges will incur.


Important:

  • If your inactive account is terminated, Casino Cruise will send you a further notice regarding this measure, using the details you provided.
  • Another consequence of breaching would be having your identification code or password disabled.

Be aware: In case of a Terms and Conditions breach, you’ll receive a note warning you about your actions, asking you to stop. Not doing so will lead to having your account terminated without any prior notice.


Informing the audience on the Casino Cruise bonus codes

All gamblers are invited to claim any of the promotions displayed on the site. So far, there are nine promotions to choose from, starting with a welcome package. This will offer the players money and spins for the first four deposits they make here. This way, they can explore the site with fewer expenses and still make some money out of it.

This Casino Cruise bonus code is available for the new users only and can be claimed once. It is submitted to some conditions, among which a minimal deposit. The least one can transfer is C$10 for each deposit. Withdrawing is possible after the bonus sum was wagered 40 times. About the spins the user is awarded, it should be known that 20 are granted instantly, and they last 72 hours. The rest will come as 20 per day for ten days.

Following this Casino Cruise bonus code, some more can be claimed. Some days come with their own bonuses, as the weekend deals or Monday Breeze and Tuesday Pool Party. Players checking out the Promotions page will find more and try them all, but should keep in mind only one Casino Cruise bonus code can be active at one time.

Money resulted from bonuses coming with wagering requirements cannot be cashed out before those are met. Requesting a withdrawal before meeting these conditions will have any bonus attributed to the account forfeited. Moreover, the player got 14 days to use the bonus before it expires, unless the promotional terms state otherwise.

Some casinos are offering no wagering bonuses. Canadian gamblers are invited to take a look at these offers and see if they find one that meets their expectations.

Anyway, it should be marked that there’s a maximum bet accepted until the turnover requirements are met, as it follows:

  • For slots, video and classic - C$5.
  • Any other game - C$30.

To be taken into consideration, the wagers must be made with bonus money. Still, not all games can be used with bonus funds. The ones excluded are all Jackpot, Video Poker and Live games.

On top of these, the following titles are added: Scrooge, Untamed Bengal Tiger, Castle Builder, The Wish Master, Castle Builder II, Cool Buck, Dragons Myth, Forsaken Kingdom, Vampire: The Masquerade - Las Vegas, Peek-a-Boo, Stardust, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Blood suckers, Beautiful bones Dead or Alive, Devil’s Delight™, Eggomatic, Jack Hammer 2, Mega Joker, Robin Hood: Shifting Riches, Tomb Raider, Zombies, Kings of Chicago, Eye of The Kraken, Tower Quest, Pearls of India, Tomb Raider 2, Big Bang, Jackpot 6000, Super nudge 6000, Gem Rocks, Dead or Alive 2™, and Zombie Hoard.


Be aware:

  • Casino Cruise Canada can, at any point, change the pre-selected game free spins can be used on.
  • Minimal risk wagering will not contribute to wagering requirements, collecting points, or any part of a bonus code. If this rule is breached, any winnings or bonuses will be declared void, and a 10% administration fee will have to be paid.
  • Some users encountered problems when it came to specific bonuses, such as not being able to claim them.

Tips: If you agree to receive promotions, the Casino Cruise will send you via SMS and/or email diverse Casino Cruise bonus codes you are eligible for. Remember, these are exclusively for you!

Important: If you receive a Casino Cruise bonus code, you cannot pass it to another player! This is considered a breach of the Terms and Conditions.


What one should know about the banking methods and rules at Casino Cruise

After the account was created, the user can now start depositing. Casino Cruise Canada will select the coin according to the user’s location. Any deposit made here cannot be less than C$10, using one of the available methods:

  • Interac e-Transfer;
  • Interac Online;
  • Visa;
  • Visa Electron;
  • Paysafecard;
  • Mastercard;
  • Maestro;
  • ecoPayz;
  • Jeton;
  • MuchBetter.

Visa logoMasterCard logoJeton logoMaestro logoMuchBetter logoInterac e-Transfer logoPaysafecard logoVisa Electron logoInterac logoEcopayz logo

There’s also a higher limit of C$5,000. Another thing players may be interested to know is that depositing will require some basic KYC check.

Withdrawals can be requested once all the payments made in the player’s account have been proved to be clear, and none has ever been charged-back, cancelled, or reversed. It shouldn’t be missed that the maximum allowed per week is C$5,500 and C$22,000 per month. This is not available for VIP users, and Jackpot wins. For these, the limit is either higher or inexistent. However, any cashout over C$2,300 will have the casino ask the player for extra identification.

Once cashing out is possible, the money will be sent through the same method used for depositing, but if the sum has never been played, then a 10% fee will be implied, and KYC documentation will be required. When this is still needed, it may take longer for the casino to process the payout. The duration for each method is as displayed in this table:

Withdrawal Method

Processing Time

Credit/Debit Cards

1 to 3 Working Days

E-Wallets

Instant

Prepaid Cards

N/A

Mobile Payment

N/A

Bank Transfers

3 to 5 Working Days

Online Bank Transfer

Instant

It will take the Casino Cruise between 24 and 72 hours to approve a payment request. Those that are not satisfied by this timeframe should know that there are sites promising faster or even instant transactions. These gambling platforms may take up to 24 hours to transfer the money.

Regarding the withdrawal of bonus money, the players must remember this is not possible. It can only be paid out after being turned into real money by fulfilling the playthrough.

When a bet is placed, the casino sees that is recorded immediately, but if, due to an error, that doesn’t happen and the amount’s still deducted from the balance, the incident shall be investigated. Besides, the sum will be refunded accordingly.

If an inactive account is closed, but its owner cannot be placed, the funds will go to the relevant gambling authority.


Be aware:

  • It would be best if you don’t attempt to perform any withdrawal or transfer before meeting the wagering conditions. Doing so will result in having all winnings from that Casino Cruise bonus code, the main deposit amount, and bonus sum forfeited.
  • You cannot cancel bets made with bonus money!
  • If the method you used for depositing is no longer available, a bank account held in the player's name is the other option. This will nonetheless imply a C$10 administration fee and a 2% payment expense.

Important: There will be a 2% fee of at least C$1, but Casino Cruise Canada may tax less in some cases. The charged amount will be, anyhow, displayed before the request is made.


How the Casino Cruise loyalty bonus functions and what it

Casino Cruise Canada will grant the gamblers the possibility of getting special treatment by becoming VIP users. One perk is a higher withdrawal limit. The page dedicated to this program will show the tiers along with the advantages brought by them:

Suite

Perks

Deluxe

Personalized support, exclusive weekend promotions, birthday bonuses, anniversary presents, 12-hour response time.

Royal

Exclusive VIP events, personal manager, higher withdrawal amounts.

President

Welcome gift, special bonuses, personal cashback deals

Still, the players can’t know precisely when they move up in rank. Casino Cruise will contact them and bring this to their attention. The same will happen when they become VIP members in the first place. For this, howsoever, all that’s to be done is playing. There isn’t a mention of any specific sum that needs to be wagered, as merely playing is enough.


Important: In case of self-exclusion or if your account is temporarily/permanently blocked, your VIP status will be lost.

Recommendations:

  • In terms of ranks, the Casino Cruise loyalty bonus scheme is relatively poor compared to other casinos that didn’t limit to 3 levels.
  • Gamblers will, however, appreciate the advantages coming with each rank.
  • It would have been helpful if more details were displayed, such as the number of points needed to reach the next tier.

The game collection at Casino Cruise

Among the games displayed at Casino Cruise, the gamblers will find numerous slots, Video and also Classic. They have the possibility to choose from names like Divine Fortune, Secret of the Stones, The Dog House, Guns n’ Roses, Jurassic Park, Cheshire Wild, and others. Table Games are not missing from the picture. Roulette, Blackjack, Baccarat, Dragon Tiger, and more are here too. Some of these can only be played as Live Casino games. When checking out the Other Games section, gamblers will find a few Bingo and Scratch games, 1000xBusta and Poke the Guy.

Genesis Global Limited, the company owning Casino Cruise Canada, may terminate any game on the site without prior notice. They will also not state a reason for their decision, but whoever wants to complain about it may do so by sending a mail at support.mga@mga.org.mt.

There might be a discrepancy between the result appearing on the screen and the game server. In this situation, it is the result showing up on the game server that shall prevail.

The providers that Casino Cruise works with are NetEnt, Evolution Gaming, Pragmatic Play, Play’n GO, Red Tiger, Quickspin, Skywind Group, iSoftBet, Yggdrasil, Microgaming, and Relax Gaming.

Netent logoSkywind Group logoPragmatic Play logoPlay'n Go logoiSoftBet logoRed Tiger Gaming logoQuickspin logoOryx Gaming logoRelax Gaming logoEvolution Gaming logoYggdrasil Gaming logoMicrogaming logo


Be aware:

  • Incorrectly placed bets will either be corrected by the casino or declare it void and refund the stake.
  • When the bet is confirmed, you can only cancel the transaction with the casino’s written consent.

Tip: Take a look at the Must Fall Jackpots and see which games have the highest chance to offer you a good win!

Recommendation: The providers are very popular among gamblers, but their number is still minimal.


What players must know about the Casino Cruise license and security

The casino owns an MGA license, issued in 2016. Players will appreciate this, as it is the most popular and trusted in the Canadian market. It is known for putting the player first, ensuring his protection, and working hard to prevent money laundering. Moreover, this website uses SSL encryption technology to keep the data safe and avoid any eventual cyber-attacks.


Be aware: Casino Cruise does not stand liable for any harm due to the player accessing any websites linked to this one, sites related to it, or downloading anything from this platform.


Gambling responsibly at Casino Cruise

Whenever the player decides to take things a little more slowly, he can opt for:

  • Setting a deposit limit – in My Profile, the user can find a Responsible Gambling section, where he’ll find more information regarding his issue and what should be done.
  • Choosing self-exclusion – by contacting the customer support, the user can request this facility’s activation for an undetermined or infinite period.

In case of self-exclusion, the player will have all money funds refunded if these are not attached to any Casino Cruise bonus code, free spins, or anything like it.


Be aware: If you set a limit in order to decrease your activity, this shall happen right on the spot. Still, increasing a limit will necessitate a cool-off period of 7 days. Besides, any transactions in your account cannot be voided.

Important: As a self-excluded player, you’re advised against registering again on any other website operated by Genesis Global Limited, for it is going to be closed immediately without being notified. Also, any winnings shall be voided, and the real money balance will carry a 10% administration fee.


How customer support can be contacted

The support team at Casino Cruise Canada can help the user with more than just offering information. Some actions related to responsible gambling, banking, or even managing the profile will require contacting customer support.

The player can choose what means of communication to use, but one’s imposed by the Terms and Conditions in some cases. Therefore, here’s what can be used:

  • Live Chat;
  • support@casinocruise.com;
  • 16474845606 / 00356 27782286.

Assuming that a player wants to fill in a complaint, it should be pointed out that a response would appear within ten working days. If the answer does not satisfy the complaint, then they may send an email regarding this matter towards the Malta Gaming Authority at support.mga@mga.org.mt.

Casino Cruise Canada in comparison with its rivals

What makes the gamblers choose this site: If offers multiple payment methods. Among those are Interac e-Transfer and Interac Online, both very popular in Canada. They have more than 1300 games, including Live Casino and Scratchcards, which tend to be omitted by some gambling sites. The casino interface is user-friendly and can also be accessed from a mobile device or tablet. Customer support can be reached anytime, as it is available 24/7. The player will almost instantly be connected to an agent. Players will appreciate the existence of a VIP program, as well as the multitude of bonus codes displayed at Casino Cruise. Demo versions of games are available.

What could give them second thoughts: The list of providers is very narrow. Live Chat is very helpful, but the player should not hesitate and reply very fast, as the staff will end the conversation after a few moments of inactivity. It also works only when the player’s logged in. The user never knows when they will become a VIP player or level up within this program. In this case, they will have to wait for the casino to contact them and bring it to their attention. Although there are many Live Casino games, most of them come from Oryx Gaming, and Canadian players do not have access to them. The weekly withdrawal limit is low compared to other casinos.

Read comments Read more
Look & Feel 4.5/5
Payout Speed 4.4/5
Games 3.9/5
Bonuses 4.5/5
Customer Service 4.2/5
Licensing 4.6/5
Casino Cruise logo
Casino Cruise
Canada flag
Exclusive

★ 55 Free Spins on Signup on Lady of Fortune

All Canadian players registering at Casino Cruise will receive 55 free spins to use on Lady of Fortune from Play’n GO.

The spins will be granted the second day since the registration, and must be used within 72 hours. However, you must know that the winnings will be considered bonus money until you’ve wagered them 40 times.

Be careful when you wish to cash out your money. Before that, you will have to deposit C$10. You’ve got 7 days to do that before the winnings are cleared from your account. When it comes to withdrawing, also remember that it can only go up to C$100. Make sure you also check the Terms and Conditions if you wish to claim this deal!

Valid for New players Wagering 40xW
Visit
Details

Please Note:

  • CasinoBonusCA is an informational website, specializing in online casino reviews. The reviews are based on accurate information, and while some of the casinos featured here may compensate us on where the offers appear on the website this does not influence our reviews. All ratings or evaluations of online casinos are entirely ours.
  • By opening this website and using the online casino bonuses listed on this site you confirm that you are over the legal age of gambling in Canada which is 19 everywhere except Alberta, Manitoba and Quebec where the admissible age is 18+.
  • Accessing the offers available on CasinoBonusCA implies that you agree to comply with the relevant terms and conditions related to the casinos you accessed through our Canadian platform. You simultaneously agree to the terms and conditions linked to https://casinobonusca.com/terms-and-conditions.
  • Every single one of the listed casinos comes with their own set of terms and conditions. This state the offer’s wagering requirements, expiration date, applicability, bonus conversion and up to amount. Casinos reserve the right to alter bonuses, terminate and modify the terms and conditions at any given moment.
  • CasinobonusCA offers several types of bonuses to players such as welcome bonus, free spins and exclusive bonuses. For, exclusive bonuses it is often required for activation a bonus code. Please enter the bonus code in the exact format you find it on the website, either right after you complete your registration or in the depositing section.
  • Not all welcome bonuses are applicable to all games present on the online casino platform. Often casinos games such as poker and roulette are not included. Read the casino terms and condition for more information about wagering and applicability.
Read more Read less