Casino Room Review & Bonus Codes

Casino Room established in 2005, featuring bonuses, over 1000 games that range from slot to live casino games, and 24/7 live chat, among others. This Casino Room review is focused on the player experience on this platform, bringing to light the most useful information, along with the advantages and disadvantages encountered. Not only will we continue to keep this casino in view, but we shall also update the necessary information whenever changes appear. Let us get started! 

Is it safe to register?

Casino Room is licensed and regulated by the Malta Gaming Authority (MGA). It adheres with the relevant legislation on personal data processing, in accordance with the General Data Protection Regulation (GDPR). The website’s use of information can include data transfer to third parties, including third countries. Nevertheless, appropriate steps will be taken in protecting the information in connection with such handovers.

If the player agrees with the privacy policies, registering an account is an easy task. By pressing the join button, a 3-steps registration form will emerge, requiring:

1. Email address;
2. Login details;
3. Personal information, including name, phone number, address details.

Once the account is created, the user will be able to log in using the chosen email and password.

It should be remembered that the account will be deemed inactive if it has not been accessed for twelve consecutive months. The casino may charge administrative fees of no more than C$5 monthly until the account becomes active or the balance is zero. If the latter occurs, the account may be closed.  However, the player will be notified 30 days prior to any inactivity fees being charged. If the company terminates a player account for any cause attributable to the player, the balance will be forfeited. Only one account is allowed per household.

Tips: For any complaints or details on how the casino handles personal data, the player can contact the DPO via email at privacy@casinoroom.com.

Recommendation: If the account is deemed inactive and you re-activate it within three months, you may request reimbursement of the fees by contacting customer support.

Entertainment, responsible play, and Casino Room promotions

For the player’s entertainment, this gambling platform offers over 1000 games from Netent, Play’n Go, Evolution Gaming, Microgaming, Red Tiger, Betsoft, Yggdrasil, NYX, NextGen, Thunderkick, Aristocrat, DC Comics, Elk, igaming 2 go, Side City Studios, and OGS.

Tips: The games on this website have been independently tested and examined to meet the most challenging standards.

Responsible play

The player has the possibility to self-exclude on the website or by reaching customer support. This will result in the closure of the account and return of any remaining balance.

As another responsible gaming measure, the customer can set financial limits on the number of wagers and deposits amount. The requested restriction will be of effect immediately the first time it is submitted or if a previous limit is reduced.

A request for growth or removal of such limit will affect after a cooling-off period of 24 hours.

Casino Room promotions

Roaming through the Casino Room promotions, new customers shall encounter welcome bonuses with cash prizes. Existent players can find seasonal offers, tournaments, and jackpot hunts, that can bring big awards.

Once a Casino Room bonus is claimed, the user will need to use the bonus credits within seven days, before they will expire. The standard wagering requirement is 35 times unless it is otherwise stated. The maximum bet permitted when playing with a Casino Room bonus is C$5.

Tips: Only the games listed in the “Bonus Games” section can be played using Casino Room bonus money and count towards the rollover requirements.  

Recommendation: The casino does not offer a VIP program, which can be a real disadvantage. Only certain games are available to play and wager with a Casino Room bonus. Any winnings accumulated from games that are not on the list will be deemed void. Yet, the players have complimented the bonuses and were able to cash out from them.

Payments and customer support

Should the player decide to place a deposit, the available methods are Interac, Visa, MasterCard, ecoPayz, MuchBetter, Paysafecard, and iDebit. In case of deposits via credit card, the customer may be demanded to submit a copy of both sides of the credit card. This must display the name, expiration date, the first six and last four digits on the front and covering the CVV2 from the back.

As for withdrawals, the maximum amount allowed per week is C$10,000 and C$30,000 per month. This action can be made with Interac, Bank Wire, EcoPayz, and MuchBetter.

The approximate time to process cashout requests is 24 hours. However, credit or debit card transaction can take between 3 to 5 working days.

The first withdrawal can be requested after three days of registration of the account. Before the processing of a withdrawal, the customer must provide the casino with a copy of:

• Passport or official ID;
• Utility bill that confirms the address;
• Other such documents that can attest the user’s identity.

This may also involve a secure code sent to the player’s residential address.

Be aware: If the player attempts to withdraw funds that were deposited but not used for wagering, it can lead to the closure of the account!

Recommendation: The casino may charge you fees for processing deposits that can be seen during the deposit process. You must deliver the exact information in order to receive the requested funds. If the account isn’t validated, it may lead to delays or cancelled payments, as other players have complained.

Help

Casino Room’s team of support agents can be reached 24/7 via live chat, email support@casinoroom.com, phone call, or Skype.

For any complaints that the user may have, these should be initially reported to the customer support team. A complaint will be deemed valid when it comprises clear information about the player’s identity. This includes full name, birth date, address details, email, and phone number. Additionally, the complaint must contain all the relevant information regarding the issue. It will be acknowledged within 24 hours and will be processed within ten days. The casino reserves the right to extend the processing time for another ten days, not before the player is informed of the extension’s reasons.

Recommendation: It is a great advantage that customer support is available 24/7 via multiple contact methods, including Skype, which is not very common. Several players have praised the swift replies and the precise information offered by the agents.

Casino Room vs competition

Reasons to support: Most casinos charge fees for account inactivity, though, this casino offers the player the possibility to request a refund in case the account is re-activated in three months. There is a vast number of 1000+ games that have been independently tested. The multiple 24/7 contact procedures are a plus, particularly the Skype method, which is not frequently encountered. The standard wagering requirement of 35 times for a Casino Room bonus is excellent, considering there are numerous platforms with requirements of up to 100 times. Cashout request will be processed within 24 hours, compared to other casinos that manage it within more than three days.

Reasons to oppose: This casino does not offer a vast number of game providers. A Casino Room bonus can be played only on games from the section “Bonus Games”, a not very common approach. The fact that the player will have the account closed on the attempt of cashing out a deposited amount without being wagered is a significant disadvantage. Credit card cashout requests will be processed in three to five days, where other casinos treat every withdrawal the same way. There are only four withdrawal methods available for Canadian players. There is no VIP program available, which should be a must, considering the iGaming industry nowadays.