Gratorama Casino Review & Bonus Codes

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Overview

This casino operates under Jurimae Ltd’s management. While the name might not seem familiar to you nowadays, know that it used to be Hermione Ltd, which went through a recent rebranding.

The Cypriot company offers white-label services – even though it does not own Gratorama Casino, it developed its platform and is the primary license holder. However, the casino’s parent company, Twino Trading N.V., also has Curacao’s seal of approval.

We advise you to test the platform carefully before engaging in real money betting. Curacao-licensed businesses are less regulated than their Malta or UKGC-approved counterparts. Furthermore, all complaints you make here will get their resolution internally – not being able to escalate your concerns to an ADR might be a hindrance.

Registration process

The process of creating an account contains two steps and is simplistic. First, players will need to write their account details such as their email, username, password. They can also choose the desired currency, anything from EUR, GBP, CAD, AUD, USD, SEK, CHF, and NOK.

In the second window, personal details are required for the KYC (Know Your Customer) protocol. The details are one’s full name, birthday, home address, and ZIP code. After this step is done as well, users may proceed to play games or claiming Gratorama Casino bonuses.

Account verification

As a member, you may deposit funds or track your progress with bonuses. However, withdrawals are only possible if you confirm your identity. The team may ask you for documents – for example, it might require copies of your photographic ID or ways to confirm that the payment method you use does indeed belong to you.

Unfortunately, the lack of details regarding the KYC process is a negative point in our Gratorama Casino review – we believe players should be fully in the know when it comes to their account’s integrity.

Remember that insufficiently verified accounts may be subject to closure.

Games

The website offers a little over 170 games that fall into the following categories:

1. Casino Scratch games, like Fortune Wheel Deluxe, Scratch King, Caishen’s Fortune;
2. Fun Scratch Cards, with titles like Lucky Grill, Secrets of the Jungle, Kitty Wins;
3. Slots with titles such as Wild Sheriff, Gem-X, Stone Age Slot;
4. Virtual sports like Darts and Frog Race.

They are playable on mobile devices, like tablets and phones. The casino even has its C$200000 jackpot. Users can view their play history and check out the “Favourite Games” section to see what games were played the most. NetoPlay creates the titles in this casino’s game catalogue.

The gaming experience

The number of games is very small compared to many other Canadian casinos and especially given the time this brand has been on the market. Also, not only the games but also many website features use Adobe Flash.

This is outdated nowadays, and some players might encounter problems while trying to play a game or even during the registration or login process. A good thing is that the platform offers its own fixed jackpot, and, on the games page, users may access a Help window. This contains information on how to play and about each game feature.

Payment methods

Canadian players will be able to use the following payment options:

• Interac Online;
• Interac e-Transfer;
• Visa;
• Mastercard;
• Paysafecard;
• Maestro.

Payouts

Withdrawals may be performed by the user using Visa, Skrill – Moneybookers, and bank cheques. Each service has its own rules as follows:

1. Visa is the default withdrawal method if it is also used for depositing. You cannot cash out more than the total sum of the player’s payments with this service.
2. Skrill Moneybookers is an alternative payment method and is the one players who deposit with Visa can choose.
3. The minimum cashout amount for Cheque is C$50.

The maximum sum for a single cash out is C$15000. More significant sums will be delivered in monthly increments of the same amount. Payout processing takes two days. Then, the execution takes another day, and the delivery time varies from 5-9 days for Wire Transfer to 3-5 days for the other ones.

If you do not log in to your account for 180 days, the account is deemed Inactive! C$5 will be charged monthly for every month of inactivity until your balance reaches zero.

VIP program

Part of the Gratorama Casino bonus collection is the VIP Program, which comes with the following levels:

To become part of this program, players simply have to play their favourite games as for every C$10 wagered, they gain 1 VIP point. Once one accumulates 400 points, an Account Manager will contact them and invite them to the Club. The benefits increase with each level and include:

• Dedicated VIP Account Manager;
• Special games;
• Cashback deals;
• Gratorama Casino bonuses;
• Occasional gifts;
• Monthly Raffle.

Gratorama Casino bonuses

Gratorama Casino bonuses include free bonus games, the periodical tournaments, the first deposit bonus, no deposit promotions. It also offers promotions specially created for specific payment options.

Note that if a cash-out request is made by mistake, it can be cancelled when it is still pending!

It takes a total of 3 days for withdrawals to be fully processed, which is not uncommon for Canada’s online gambling market. However, there are platforms with a shorter waiting time. The fact that the site has many promotions is excellent, and the VIP program comes with multiple benefits.

Support

There are four ways to contact the site’s help team. These are meant for aiding any type of issues, be them about the games, Gratorama Casino bonuses, technical failures, etc. Complaints can be crafted and sent within 14 days from the moment the issue is encountered. Find them written in our table below:

Customer security

The users’ safety and that of their details are ensured through the 128-bit encryption utilized by the website. Our Gratorama Casino review wouldn’t be complete without going over the platform’s features:

• Besides the English version, there are other seven other languages: Finnish, French, German, Norwegian, Portuguese, Spanish, Swedish, and Turkish;
• Responsible gaming is easy to set up using self-limitations and transparent transaction history;
• Since Gratorama Casino operates in the European Union, it follows the legislation that protects users’ data, and they are obliged to announce any new addition to their tracking technologies and Privacy Policies;
• The Callback feature will have a support agent call the phone number in the player’s account upon their request. They can do this by clicking the Menu button and choosing the Phone

Gambling platforms have interfaces in popular spoken language across the world.

Complaints

Filing a complaint is something you must do within 14 days of identifying the issues. Otherwise, the team will not consider your plea valid. This is a negative point for the present Gratorama Casino review as most other Canadian gambling websites give you a span of six months to point out any issue in the system.

The team’s verdict is final. Unfortunately, the website does not have a contract with an ADR (Alternative Dispute Resolution), meaning that your dispute will not get a second opinion.

An overall look on support

The callback option is welcomed, as it is comfortable and effortless. The many languages available for the website’s interface will make plenty of players happy, the French language is essential along with English. Users have the three main ways to get in touch with the support staff (email, phone, and live chat), and they can also choose the help form.

Where Gratorama Casino shines?

Gratorama has been entertaining online casino fans for over a decade, mainly with its slot game catalogue. Here is how what helps the online casino to remain competitive among the tough competition:

• Payment methods: The website supports popular Interac, Skrill and Visa, among popular payment methods among Canadian gamers. Another great benefit is the instant processing times due to these methods.
• Slot games: Gratorama Casino focuses primarily on video slot games and has several fun jackpot titles in the selection. However, there is no description or mention of providers, and more games might be plus.
• Website performance: The browsing, loading times and going through menus is fast, and you can easily find what you need.

Where Gratorama Casino falls short?

Gratorama Casino has a heavy focus on slot games but, at the same time, falls short in some other categories:

• Outdated design: Opening a homepage of the Gatorama Casino might feel like the early 00s. Design lacks modern elements, and while it is fast, you won’t get an eye-candy effect.
• Licencing: The online casino operates under the Curacao licence, which is not the most prestigious licencing authority.

What Gratorama Casino is best for?

Gratorama is best for its six-tier VIP club. It has six possible levels of VIP membership, and the two highest tiers are Platinum and Diamonds, which have features like redeeming VIP points, a dedicated personal manager, cashback, special offers and gifts

Is Gratorama Casino right for you?

Gratorama supports modern and popular payment methods among Canadian players like many other online casino counterparts. You can earn VIP points and reach better offers. Simultaneously, if you like more game variants and would like to play live casino or games like poker and blackjack, there are other viable choices on our list.