Overview
This Canadian casino was launched in 2020 by Dama N.V., a company owning several other gambling sites. The website’s services and products are operated under a Curacao license.
Although this license is more lenient than the others on the market, it still ensures safety and responsible gambling. The platform even has an SSL encryption system that protects the customers’ personal and financial data. Hence, no third parties have access to your information.
Casitsu Casino promotions
There are several Casitsu Casino promotions to claim when joining the platform. You may explore a welcome package consisting of several deposits or other incentives.
Existing Canadian players can also benefit from bonuses like weekly reloads or cashback offers. But don’t forget to read the terms and conditions before diving into a promotion!
Standard bonus rules
To qualify for Casitsu Casino promotions, you must deposit a minimum of C$20 in most cases. Yet, each bonus has its own rules. The general policy will apply only if the offer comes with no specific terms.
Moreover, the standard wagering requirement for Casitsu Casino promotions is 50 times the bonus amount or spin winnings. Offers can also have other conditions, such as:
- Maximum cashout
- Expiration period
- Maximum bet per round
- Restricted games and payment methods
Note
The casino’s bonuses can be activated by entering a bonus code while depositing or by opting in.
VIP
Casitsu Casino offers a VIP membership from the moment you become a new member. The scheme contains 7 levels:
- New member
- Bronze belt
- Silver belt
- Gold belt
- Platinum katana
- Diamond katana
- Master ninja
When you create an account, you start as New Member. So, you’re automatically entered into the loyalty program. To advance levels, you must collect comp points by playing games on the site.
Usually, you’ll get 1 point for every C$40 wagered. Yet, this may not apply to all game types. Comp points can also be exchanged for bonus credit.
Note
You can also accumulate points by participating in tournaments.
Depending on the level you’re on, you’ll get different benefits. Here are some of them:
- Faster cashout processing
- Personalized Casitsu Casino promotions
- Weekly cashback
- Higher deposit and withdrawal limits
- Birthday bonus
- Free spins
Any free spins received from the VIP program have a wagering requirement of 35 times the associated winnings.
Warning
The last two VIP levels can only be attained by invitation. The casino will determine your eligibility based on your gameplay and other criteria.
Games
While doing this Casitsu Casino review, we discovered more than 3000 games. Some of the categories we found include:
- Slots
- Jackpots
- Roulette
- Blackjack
- Baccarat
The games are supplied by several top providers, such as Playson, Northern Lights, Rabcat, Gamevy and many others. Some popular titles are Carnival Queen, Black Gold, Fruit Zen and House of Fun.
The bets are very diverse, being suitable for both inexperienced players and highrollers.
Warning
Although the website has a live casino section, there are no games available in that area. A system error or a bug might cause this. Yet, keep in mind that live sessions may be added in the future.
Betting limits
| Game | Provider | Minimum bet | Maximum bet |
Monster Pop | Betsoft Gaming | C$0.25 | C$25 |
Exotic Fruit | Booming Games | C$0.01 | C$150 |
Blackjack Low | Playson | C$0.1 | C$0.5 |
Gold Roulette | Wazdan | C$10 | C$100 |
Baccarat Mini | Platipus | C$0.4 | C$40 |
How to register?
The registration process is very quick. Follow these steps to create an account on the site:
- Click our promotional button
- Press Sign Up
- Complete your personal information
- Hit Create Account
During this process, you’ll have to provide details like your full name, date of birth, email, address and phone number. Also, remember that you must be over 18 years old and a Canadian resident to register here.
The final step is verifying your account via email. You just have to click on a link in your inbox. Be aware that inactivity for more than 12 consecutive months will be charged a C$10 fee.
Warning
Attempting to open more than one account on the website is strictly forbidden.
Verify your account
To access all the Casitsu Casino promotions and other account features, you must also verify your account by completing the KYC procedure. This aims to prevent fraudulent activities like identity theft and underage gambling.
You can verify your account by going to My Account, then Profile and selecting Verification. After that, you must submit some documents in three different sections. There are the accepted files:
- Passport
- Driving license
- ID card – front and backside
- Utility or phone bill
- Bank statement – must display your full name and address
- Screenshot from an online bank or e-wallet mobile app.
Additionally, you might be requested to send a selfie type of photo of you holding up your ID, confirming to the casino that you are in possession of your legal identification card.
The documents are preferred in JPG, PNG, or PDF formats, with a maximum size of 2MB per file.
Your documents can take up to 3 days to be reviewed and approved by the casino’s team. Also, for the verification process to start, all the necessary documents should be sent at once.
Deposits and withdrawals
When you decide to top up your balance, you shall use cards, e-wallets and even cryptocurrencies. The minimum allowed deposit is C$15. Yet, some methods may impose different limits. Also, they may have a maximum deposit amount.
To make a payment, you shall go to the Cashier section and select your preferred method. After that, choose the amount you want to deposit and enter the necessary details. The funds should reach your balance instantly or within minutes.
You can choose a different currency from the Balance tab and make your preferred one the default for all future deposits.
Warning
Remember that all your deposits must be wagered 3 times in order for any derived funds to become withdrawable.
Withdrawals
To initiate a withdrawal, remain in the Cashier section. You may cash out via almost all the methods used to deposit, with a few exceptions. The minimum withdrawal is also C$15 in most cases.
However, this value differs from method to method. For example, when withdrawing via Bank Transfer, the minimum required amount is C$300.
Once requesting a cashout, the casino will try to process it as soon as possible. Still, the total payout processing may take anywhere from 3 to 7 days, as it also depends on your payment provider.
You may cash out a maximum of C$10000 per month. In case of higher balances, your funds will be transferred into monthly installments.
Customer support
Customer support is available 24/7 through email and live chat. The live support option is available via the designated chat bubble. You can find it in the bottom corner of the page.
Before getting in touch with an operator, you’ll have to enter your name and email address. After that, you’ll be connected with an agent in less than 3 minutes. They are usually very fast to respond and quite helpful. However, keep in mind that they might not be prepared to deal with complex queries.
To send an email, reach the upper banner, enter the Support page, and complete the form with your query. Also, if you’re looking for general details regarding account features, Casitsu Casino promotions and payments, go to the FAQ section! You’ll find plenty of useful information there. This page is located at the bottom of the website, next to the other informational sections.
Conclusion
The casino offers 24/7 customer support through email and live chat. Also, there are numerous game titles to play, all visible while navigating this user-friendly platform. The design is also very modern and visually pleasing, and all the features are easy to use.
Canadian players dispose of numerous payment methods, including several cryptocurrencies. The transactional process is hassle-free and only takes a few minutes.
Moreover, while playing games, you shall progress through the available VIP program that can provide several benefits and exclusive features.
On the other hand, the casino has no mobile apps for iOS or Android. Still, the mobile version is well-optimized and offers the same options as the desktop one. Another downside is that no phone support is available in case of urgent issues, and the KYC verification process can elongate over several days.
