Casino.com Review & Bonus Codes | Read this before playing at Casino.com

It is easy to find a casino and start playing, it is all a game of chance after all. However, wouldn’t it be great if there was a simpler, faster, and safer way to find the one that suits our needs best?

We strongly believe that customers need to have enjoyable gameplay, with little to none issues, which is why we have put together this Casino.com review. Based on our experience as customers, by taking into account countless opinions of other players, as well as examining the little things that usually go unobserved, future players will have the advantage to learn from other customers’ mistakes or great choices regarding Casino.com Canada.

We are here to make a difference! 

Casino.com Canada general overview

This gambling platform is managed by Mansion Europe Holdings Ltd. It was founded in 2013 and received licenses to offer remote gambling from the globally respected U.K. Gambling Commission and Gibraltar Gambling Commissioner.

Through the years, the company did more than offer gambling services, as it received the title “Online Casino Operator of the Year 2018” at the International Gaming Awards and prize winner of “Best Customer Service Company 2020”.

Casino.com online has chosen Playtech as the primary game provider, known to be one of the world’s largest software supplier, operated on the London Stock Exchange Main Market. With offices in 19 countries and 5,900 employees, Playtech’s products can be fully integrated into a broad cross-platform offering.

Apart from the provided games, players will encounter numerous Casino.com bonus codes, that are ready to suit every need, from free spins on video slots to Blackjack and Roulette boosts.

Tips: The U.K. Gambling Commission and Gibraltar Gambling Commissioner are renowned for their stringent standards.

Total jackpots of over C$43M

Casino.com Canada puts at the user’s disposal an approximate number of 400 games from the main categories:

• Live Games (29) – Roulette, Blackjack, Casino Hold’Em, Baccarat Lounge, and such;
• Slots (196) – The Great Reveal, Legacy of the Wild, Astro Babes, Football Girls;
• Table Games (56) – Jacks or Better, Cashback Blackjack, Sic-Bo, Craps, to name a few;
• Jackpots (40) – Fairest of Them All, Age of the Gods, Leprechaun’s Luck, Funky Fruits and many others, having a total jackpot prize above C$43M.

These titles are provided by Playtech, Eyecon, Microgaming, Play’n Go, Pragmatic Play, Realistic, Skywind, JFTW, NetEnt, Quickspin, and Redtiger.

When claiming Casino.com promo codes, customers need to take into account that not all games or game categories contribute in full towards wagering requirements.

The table below should clear any doubts:

Tips: Blended wagers are accepted.

Be aware: In case of any malfunction to the Casino.com Software or Website, the company reserves the right to void all bets placed.  When playing with a deposit bonus, you may not bet more than 10% in a single bet or round, in order to secure the bonus.

Recommendation: Blended wagers are not generally accepted among casinos. For example, let’s say there is C$1 in your real balance and C$10 in your bonus balance. If you want to place a C$5 bet, the C$1 from the real credit and C$4 from the bonus balance will form the bet. The number of games is not impressive, as many platforms come with thousands of titles players can choose from.

Invitation to exclusive VIP events and other perks loyal players benefit from

At Casino.com Canada, the VIP status is obtained solely by playing at the casino, starting with claiming the welcome offer.

Since every player’s loyalty is appreciated, the VIP team is continuously reviewing the accounts. If the player meets specific requirements, he or she will receive an invitation to join one of the tiers, starting with Bronze, Silver, Gold, VIP, and VIP Elite.

The usual benefits the club will bring are personal account manager, exclusive Casino.com promo codes and reloads, unique gifts, and more.

However, customers that receive an invite to the VIP Elite club can have access to a different level of advantages, among which are the exclusive events.

Some favourite Casino.com Canada events were:

1. Exclusive VIP parties;
2. The Gold Cup Day;
3. World Boxing Super Series;
4. The Grand National;
5. Best of British;
6. Aintree;
7. AFC Bournemouth & Newcastle United.

Football matches, tickets to the theatre, ring-side seats at boxing, along with higher deposit and bet limits can also be part of the exclusive club.

Recommendation: Please note that while completing rollover requirements for the Casino.com promo codes, no loyalty points will be earned from those wagers.

How to start playing at Casino.com online

In order to start enjoying the gambling services provided by Casino.com Canada, future customers need to click the Join button, and enter the information required in the fields with:

• Part 1 – Email, username, password;
• Part 2 – Full name, date of birth, gender, currency, country, postal code, address, city, cell phone, promo code (if applicable), and acceptance of the terms and conditions, privacy policy, as well as permission to receive special offers and promotions.

If the player account becomes dormant, the casino will be entitled to charge an administration fee equivalent to 5%, until the account is being re-activated by placing a bet. If the account reaches a negative balance, as a result of the aforementioned fees, the player account will be closed.

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Be aware: The account will be declared inactive, and it can also be closed if it hasn’t been used for more than 180 days. The minimum deduction amount is C$15 and the maximum, C$500.

Recommendation: In case you choose not to re-activate your player account, you may contact customer support at any time, requesting to recover your balance.

Casino.com mobile app

With Casino.com mobile, punters have the possibility to play straight from their phone or tablet, by visiting the App Store, typing Casino.com, and downloading the app. Alternatively, customers can head to the platform’s footer and click on one of the download buttons.

Tips: If playing at home is what you enjoy more, you can download the free computer software by contacting Customer Support. However, if the opposite is true, you may find here numerous other mobile casinos and welcoming deals.

Be aware: The mobile app cannot be found on Google Play store.

Recommendation: Casino.com Canada has 1.1K reviews in the App Store and an overall rating of 4.9 out of 5. There are a few complaints; however, most customers have been happy with the app, as shown by the reviews.

Choose your gambling style to receive the suited deal!

Upon sign-up, customers will be able to begin the quest for Casino.com promo codes from the menu. Before taking any other deal from the list, they might want to claim the opening offer that can contain free spins with no deposit required and first deposit bonuses (we will provide essential details on how to make payments in the following section).

Roaming through the numerous deals provided, players will find:

• Welcome package with free rounds, cash, or cashback;
• Golden chips on Live Roulette;
• Tournaments with million-dollar prizes;
• Gold Card Happy Hour on Live Blackjack;
• Weekend offers on the exclusive Live Roulette table;
• Weekly deposit Casino.com promo codes;
• Friyay free rounds.

Once the Casino.com promo codes are claimed, users have 30 days to complete the wagering requirements; otherwise, they will expire along with any winnings associated from bonus funds.

Tips: Should you receive and have more than one active bonus on your account, bonus rollover will apply to the first active bonus. The other will stay pending until the first bonus wagering has been completed.

You can request to be excluded from further promotions and bonuses by contacting support at any time.

Be aware: In order to participate in any “new customer” offers, such as the welcome bonus, your identity must be successfully verified first. Should you accept such a deal, it will be inaccessible until your age is validated.

You can only make one withdrawal of winnings earned from a No Deposit Bonus.

No gambling problem is left unresolved

Mansion is committed to helping the customers that show possible signs of problem gambling behaviour or at risk of becoming addicted. They shall receive advice and assistance and can benefit from multiple tools:

1. Account limits – players can set daily, weekly, or monthly deposit restrictions;
2. Reality check – this feature sends a reminder when there has been more extended gameplay, for a pre-set time;
3. Time-out – gambling can be restricted for a short time, from 24 hours up to six weeks. Casino.com Canada will temporarily close the account, making it inaccessible for the time set;
4. Self-exclusion – the account will be closed, returning any outstanding balance to the player. He or she may also choose to close or self-exclude for a minimum of six months and a maximum of five years.

Deposit and learn how to withdraw Casino.com

To start a gambling session and even claim the welcome boost, players need to log in and head to the Cashier. The options available for deposit shall be Interac Online/e-Transfer, InstaDebit, Visa, Paysafecard, iDebit, PassNGO, MuchBetter, Instant Payments, KwickGO, ecoPayz.

To collect the winnings, the same procedure as for deposits needs to be followed. After clicking on Cashier and selecting the withdrawal method from Bank Transfer or Interac e-Transfer, the player can choose an amount of up to C$22,500.

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Tips: The casino will take up to three business days to process the cashout request, and up to five days for more massive withdrawals.

Be aware: If the casino has not been able to verify your age within 72 hours from your first deposit, your account will be frozen, funds withheld, and any further gambling activity prevented.

Casino.com Canada reserves the right to process withdrawals to an alternative payment method than the one selected by you.

Recommendation: Casino.com Canada is securing every personal data through Thawte, the first certificate authority to issue SSL certificates to public units outside the U.S.

By reviewing dozens of player complaints, we had learned that many customers did not receive their winnings in the specified time, while others were unlucky enough to have their accounts closed before the cashout request was accepted.

Help!

Whatever issues or questions the players may have, the customer support will be available to solve and answer them 24/7. The agents can be contacted via Live Chat, phone call +350 200 44793, or email support@casino.com.

In case customers have any complaints or are experiencing difficulties regarding the platform, the first step is to reach customer support, no later than six months after the issue has occurred.

If for any reason, players are not satisfied with the complaint’s resolution, the matter can be further discussed at the Gibraltar Gambling Commissioner. The Fair-Trading Act 2015 generates a mandate for the OFT to inspect and prevent features of a market in Gibraltar that may significantly harm the user’s interests.

Alternatively, complaints can also be raised at the Online Dispute Resolution, a platform that enables consumers and traders to settle conflicts.

Tips: The average waiting time to get in contact with a live chat agent is a few seconds.

Be aware: Live chat is not accessible for users that are not logged in.

The differences between Casino.com Canada and other gambling platforms

Supporting arguments: The company is licenced to offer remote gambling by the U.K. Gambling Commission and Gibraltar Gambling Commissioner, both well-known for their strict standards.

Many casinos do not approve blended wagers. Also, many gaming websites do not offer phone call support. The average waiting time to reach an agent through live chat is a few seconds, up to one minute, therefore the prize of the Best Customer Service Company 2020.

Casino.com online provides exclusive events within the VIP club, receiving numerous praises from the VIP players. There also are jackpot games worth tens of thousands of dollars.

Other advantages are the wide range of promotions and their diversity, along with the numerous Canadian deposit methods.

Opposing arguments: There is a small number of games provided, compared to some gambling platforms that offer thousands of titles. For any malfunction the website or software presents, the player’s bets can be void, which is a definite disadvantage. Additionally, the player account can be closed after 180 days of inactivity, while most casinos will wait one year to take that decision.

The Casino.com mobile app does not seem to exist on Google Play store, even if advertised otherwise. The processing time for withdrawals is quite lengthy, as it can take up to five days for larger amounts; other gambling platforms deliver the payment the same day. There is a small number of methods to withdraw with, and at times, the casino can choose to send the payment to an alternative option than the one requested by the player.

Reference:

• https://www.playtech.com/
• https://www.apple.com/ca/ios/app-store/
• https://www.thawte.com/