Mansion Casino Review & Bonus Codes

We know that Canadian players are struggling to find reliable casino information. That’s why we created this detailed and trustworthy Mansion Casino review: to help you gather all the necessary data before starting your online gambling experience. Come along to discover everything about games, promotions, transactions and more!

Mansion Casino’s profile

Mansion Casino is one of the pioneers in the industry, being launched in 2004 by Mansion Limited. It runs on a stand-alone platform shared with two other casinos operated by the same group, Casino.com and Slots Heaven. Moreover, it ensures a completely safe and fair gambling environment through its UKGC and Gibraltar licenses.

Mansion’s impressive evolution led to a partnership with Fox Sports Network for the Poker Dome Challenge series. The TV show aired for just one year, and it presented speed poker tournaments taking place in Las Vegas. The series featured professional poker players, like Perry Friedman and Dennis Waterman, who were competing for a whopping prize of $1,000,000.

Acclaimed sponsorships

Due to its inclination towards sports betting, the company started sponsoring multiple Premier League football teams. The first deal was signed in 2006 when Mansion became Tottenham Hotspur’s official sponsor.

In 2011, Manchester City announced that Mansion is their new international betting partner. Not long after that, in 2015, the company also became the sponsor of Premier League debutants AFC Bournemouth and Crystal Palace.

User accounts and features

Canadian punters who wish to join this platform shall follow our straightforward registration walkthrough. Here’s what you have to do:

1. Click the button listed on our page;
2. Look for the ‘Join’ icon;
3. Complete your personal information (name, date of birth, email, address, phone number);
4. Choose a username and password;
5. Press ‘Join Now’.

When completing the registration form, make sure you enter full and accurate information. Should you accidentally enter incorrect details, you may change them by contacting customer support. Yet, the phone number can be changed more easily by accessing the 'My Account' section and selecting 'Personal Details'. The same section will also allow you to change your password.

Verifying your account

Mansion Casino has a strong policy against identity theft, money laundering and other illegal activities. Therefore, all Canadian players must verify their accounts by sending certain documents. This is what you must provide:

• Proof of age: ID card, passport, driving license
• Proof of address: utility bill, bank statement (less than 3 months old)
• Proof of payment method: copy of a debit/credit card, photo of a valid payment account

So how to send all these files? It’s simple! Just log in and click on the user icon at the top of the page. After that, click on ‘My Account’ and select ‘Account Verification’. When you have your documents ready, upload them in their designated sections. The casino may take up to 72 hours to approve them.

What can you do with the account?

Once your personal details have been approved, the account becomes active and fully functional. In this case, you can do the following:

• Deposit and withdraw funds
• Play games
• Claim promotions
• Collect loyalty points
• Use responsible gambling tools (set deposit limits, reality checks, time-outs, self-exclusion)

You can close your account at any time by contacting customer support. If you make such a request, you will still be able to withdraw your remaining balance.

The casino has the right to run credit checks via third-party institutions and request information about your source of funds. 

An easier way to send your identity verification documents is by emailing them at docs@mansioncasino.com. But keep in mind they must be in a pdf, jpeg or tiff format and should not exceed 10MB.

An account becomes dormant after 180 consecutive days of inactivity. In this case, an administrative fee equal to 5% of your total balance will be deducted. The minimum deduction amount is C$15.

The gaming section and its implications

Mansion Casino Canada puts more than 1000 gaming options at players’ disposal. All these games are provided by top-notch companies like Netent, Play’n Go, Eyecon, Blueprint and many others.

The range of products is very diverse, including the following:

• Slots
• Jackpots (can reach up to C$15,000,000)
• Table games (Poker, Blackjack, Roulette, Baccarat)
• Live casino

Although there isn’t a separate category for that, you may also find some virtual sports games. Just type the name of a sport in the search bar and choose one of the available alternatives. Another way to find games more easily is to filter them according to their provider.

And if you don’t have a particular product in mind, you may scroll through the ‘Top Games’ section and choose something from there. Some of the most popular titles include Assassin Moon, Glorious Guardians, Dragon’s Luck, Curse of the Werewolf and Wolf Gold.  

The live casino section

When you click on this section, the displayed options may seem quite limited. However, if you access a game, another tab containing a live lobby will show up. This will display a lot more games, divided into these categories:

• Roulette
• Blackjack
• Baccarat and Sic Bo
• Game shows
• Live bingo
• Poker

The game tabs display the minimum and maximum bets, as well as the number of players that are already in the game. And when you enter a session, the maximum payout will also be visible.

What are the game features?

When you access a casino product, you can click on the question mark icon in the top left corner, and another tab will pop up. This usually contains details about the game, such as a brief description, RTP, paylines, rules and symbols.

You will also see all the available special features, betting options and the payout system. Moreover, you may access the game settings to customize your session. For example, you can select win and loss limits for the autoplay feature, set a playing time or turn off sound effects.

Above all, every single game you see on the desktop version is also available on the Mansion Casino app, which can be downloaded from the App Store or Google Play. The app has an innovative design, performant graphics and faster loading times. So, you can play your favourite slots at an even higher quality!

Technical issues

An RNG system will determine the outcome of every game. However, software errors may occur from time to time. Should your account be credited with winnings as a result of such an error, you must immediately inform customer support.

In the event of an interrupted or disconnected game, all bets placed shall be voided, and the bet amount will be returned to the account balance. However, Mansion Casino Canada is not liable for any software or hardware malfunctions on the player’s end.

• Each game contains a quick deposit option that allows you to credit your account without exiting the session.
• The maximum win from a single casino action is C$500,000. Yet, this doesn’t apply to jackpots.

The casino’s services are consumed instantly. Therefore, once a bet has been placed, it cannot be changed, cancelled or refunded.

Promotions and loyalty

Canadian players can claim multiple Mansion Casino bonus codes. To get accustomed to the platform faster, you may redeem a first deposit bonus, a no-deposit offer or even a welcome package comprised of multiple deposits. Each promotion comes with different rules and conditions. If none of these are specified under the offer, then the general bonus policy will apply.

For example, when you claim a Mansion Casino promo code, the general wagering requirement is 20x. Suppose you get a C$100 bonus. In this case, you must place bets equal to C$2,000 before being able to cash out. Moreover, if you don’t complete the wagering requirements within 30 days, the bonus and its associated winnings will be confiscated.

Wagering contribution

When wagering a bonus, you must keep in mind that not all games contribute the same towards meeting the play-through requirements. Please consult the following table for a few examples:

Irregular play

Mansion Casino Canada may cancel your bonus and confiscate its related winnings if irregular play has taken place. What does this mean? Let’s dive into some examples of irregular play:

• Decreasing your stake amount by 60% or more after a large win for the purpose of clearing wagering requirements (e.g. Winning C$100 and reducing your stake amount to C$50 or less).
• Moving from a low weighted game (25% or less) to a high weighted game (70% or more) after large wins for the purpose of clearing wagering requirements.
• Delaying a round inside any game, including free spins features and bonus features, to a later time when there are no more wagering requirements.
• Depositing funds while having free spins features or bonus features still available in the game.
• Placing single bets in excess of 30% of the bonus value before meeting the wagering requirements.

How to become a VIP member?

Besides claiming regular Mansion Casino bonus codes, you can also become a VIP member and benefit from exclusive offers. How? By collecting loyalty points. These will help you upgrade your VIP level and can be accumulated by placing real money wagers. Take a look at the table below to see how much you need to wager to earn one loyalty point:

Each VIP level comes with different benefits. Here are a few of them:

• Personal account manager
• Exclusive promotions and cashback offers
• Special gifts
• VIP events
• Faster payout processing
• Higher deposit, bet and cashout limits

The maximum cashout of no-deposit offers is C$200, and you can only make a single withdrawal of winnings from such a bonus.  

Dealing with transactions

First of all, Canadian gamblers may credit their account with a variety of payment methods, including debit or credit cards, e-wallets and prepaid vouchers. For example, you can select Visa, Mastercard, Interac, iDebit, Paysafecard and multiple other options.

The minimum deposit required on the site depends on your chosen payment method. Most methods impose a minimum deposit of C$20. However, certain methods may require less. For instance, Interac requires at least C$10 and MuchBetter at least C$15.

The withdrawal conditions

Canadian users can only withdraw via Interac e-Transfer, Visa, Mastercard, MuchBetter, Instant Payments and Bank Transfer. The maximum amount that can be cashed out is C$22,500 per month. However, VIP members may withdraw a larger sum.

When it comes to the minimum amount you may cash out, each method has its own limit. Take a look at the following table:

Remember that Mansion Casino Canada doesn’t accept payment methods that are not in the account holder’s name. If you attempt to use payment means that don’t belong to you, the casino will prevent further usage and may contact external institutions to investigate a possible fraud.  

Once you request a cashout, it will be processed in up to 3 days. However, large withdrawal requests may take up to 5 days to be approved.

If you request a withdrawal while having an active promotion, the remaining bonus amount will be forfeited.  

Where to look for help?

Should any issues arise during your gaming session, you shall contact customer support and ask for help. The support team is available 24/7 via live chat or email (support@mansioncasino.com). However, urgent matters should be discussed by phone (+35020047382).

And if you think our Mansion Casino review hasn’t covered enough topics, you may visit the website’s FAQ page for further guidance. Several subjects such as games, promotions, transactions and technical issues are discussed there.

Filling a complaint

If you are experiencing difficulties with the casino’s services or encounter more serious problems, you may raise a complaint. This can be done by contacting support via one of the available means. The complaint must be communicated no later than 6 months after the event has occurred. Otherwise, it won’t be taken into consideration.

The casino aims to provide a solution within one month. However, if you are not satisfied with the complaint’s outcome, you may contact an alternative dispute resolution party.

When accessing the live chat, you must confirm your username, date of birth and email address before an operator can answer your queries.

What to remember from our Mansion Casino review

Praiseworthy aspects: Mansion Casino Canada offers a wide selection of games from multiple providers. All of these are also available on their mobile app and have the same features with higher quality graphics. Besides that, there are several payment methods to choose from, and the support is available 24/7 via multiple means. For any issues or inquiries, you can write an email, access the live chat or even make a phone call.  

Should be improved: The minimum deposit and withdrawal limits are different for each payment method. This can be quite inconvenient, as you have to check all of them before depositing or cashing out. Moreover, large withdrawal amounts may take up to 5 days to be processed by the casino. However, it doesn’t specify what is considered to be a large amount.