Creating a Dream Palace account and making deposits
The first thing one should know about Dream Palace is that this online casino is operated by ProgressPlay Ltd and owns a Malta Gaming Authority, a Curacao and a United Kingdom Gambling Commission license. It also uses SSL technologies to keep the data safe.
However, if someone wishes to gamble at this casino, they should know this site does not require a username. This means they will have to use their email and password every time they want to log in. When creating an account here, initially, the user will need to fill in with their email, password, and phone number. Later, personal information will be required.
The next thing the new user needs to do is check their email. There, they will find the activation code. It should arrive instantly. Following that, players may make their first deposit using Visa, Interac Online, BitBay Pay, MuchBetter, Paysafecard, ecoPayz, Skrill Moneybookers, and Neteller.
The minimum deposit accepted at Dream Palace is C$10, yet some payment methods may have a maximum limit.
Those accounts regulated by the Malta Gaming Authority will be terminated if the player doesn’t go through the whole age verification process, or if you use any other depositing method than credit cards or e-wallets.
Claiming Dream Palace bonuses and cashing out
The first deposit made here also means claiming the very first Dream Palace bonus. A welcome promotion will award Canadian users that choose to deposit here with cash and free spins. This will help the new players get used to online gambling and decide whether they want to stay here.
Once the deposit requirement has been met, the bonus will be instantly granted. As for the Dream Palace promotions received on registration, those will be activated when the account has been verified and considered valid.
Free bonus money and free spins carry a 50 times the bonus sum wagering requirement. This means the player can only withdraw the winnings from these deals after they’ve met this requirement.
Either way, this is not the only offer granting these, as players may find many other Dream Palace bonuses, including a cashback deal going on during the weekends. With its help, gamblers will be able to take back up to 15% of the losses.
If you want to cancel any bonus, that can be done from the Bonus history tab, but keep in mind that all your winnings will be removed. Users can only use one promotion at the time, the rest being considered Pending Bonuses until they can be accessed.
Cashouts are done using the same payment method used for deposits. However, if that is not available, one may pick one from the list of available services.
The bank may charge a withdrawal fee. However, Dream Palace will tax C$2.5 per transaction. The maximum one can cash-out per week is C$3000, respectively C$6000 per month. Still, winnings from Jackpots are not subjected to this condition.
Deposits made using Skrill Moneybookers are not eligible for the Dream Palace bonuses!
The site comes with many promotions for its users to enjoy, including a welcome package. The wagering requirements are decent compared to other platforms. However, the cashout limits per week and month are very low, and customers will be charged a fee for each transaction of this type. This is something players may not be happy about, as there are plenty of gaming sites that do not charge any fees.
Dream Palace VIP Club and all its perks
This online casino comes with a VIP Club that users join right from the moment they register. They will accumulate loyalty points while wagering real money on any of the games available. One VIP point is awarded for every C$16 wagered.
The program comes with five levels – Bronze, Silver, Gold, Platinum, and Diamond. As they level up, they will enjoy benefits such as:
- Online VIP Room Status;
- Monthly Newsletter;
- Higher limits per day for points conversion;
- VIP customer support;
- Birthday presents;
- VIP support Hotline;
- Personal Account Manager;
- Personalized gifts;
- Anniversary Dream Palace bonuses.
The game selection at Dream Palace and how to contact the support team
Gamblers checking out the game array at Dream Palace will find over 1000 titles. Besides the usual ones, they can enjoy Virtual Sports, like The Incredible Baloon Machine, Nerves of Steal, Virtual Greyhounds, and others.
Still, those looking for video slots can try Age of Spartans, Who’s the Bride, Twin Happiness, and more. Besides, some examples of what the gamblers who check out the Casino games will find are Baccarat, Blackjack, Roulette, all coming in various forms.
All these come from NetEnt, Microgaming, NextGen Gaming, ELK, 1×2 Gaming, Iron Dog, Thunderkick, Lightning Box, Chance Interactive, Core Gaming, Bet Digital, Blueprint Gaming, Gamevy, GamesLab, Extreme Live Gaming, Scientific Games, Big Time Gaming, Quickspin, Gamesburger Studios, Fortune Factory, Foxium, Crazy Tooth Studio, Slingshot, Stormcraft Studios, Switch Studios, Leap Gaming, Pearl Fiction, Atomic Spin, All41, WMS Gaming, Wazdan, Pulse 8 Studios, Genesis Games, Rabcat, Skillzz Games, 2by2 Gaming, Triple Edge Studios, Games Warehouse, Inspired Gaming, Eyecon, Just For The Win, Big Time Gaming, Tom Horn, Fantasma Gaming, Evolution, Alchemy Gaming, Red 7, Shuffle Master, Nolimit Coty, Neon Valley Studios, Barcrest, Playson, Revolver Gaming, Half Pixel Studios, Genii, Play’n GO, Anakatech, and BetConstruct.
Reaching out for the support team can be done via Live Chat between 08:00 and 12:00 AM GMT or using the contact form displayed on the site.
Even if the Live Casino category exists, one may find it empty. We rechecked this platform within a couple of weeks after our first tests, and if the section first contained a few titles, the second time, we found it to be empty. Therefore, keep in mind that games can be added or removed at any time from any category.
You can select the games that you enjoyed most and find them in the Favourites section!
Live Chat is a convenient means of communication, but it would have been better if available 24/7. Either way, the support team replies may not always be fast, but they are friendly, and their answers are helpful. There is a wide array of game providers, but the Live Casino section seems to either have few games or none.
Where does Dream Palace Casino shine?
Dream Palace Casino is an online casino that has been in the Canadian market for more than seven years now. This casino has been at the top of casino players’ choices since 2014. Dream Palace Casino has a lot of features that its users can enjoy:
- VIP programme: Dream Palace Casino has a great VIP programme that comes with five levels and is there to reward every user for their achievements.
- Game selection from popular providers: This casino offers a great library of more than 1000 casino games. In addition to that, the games that Dream Palace Casino offers are powered by the most popular game providers like Netend, Play’n Go, Nolimit City, Quickspin and more.
- Three casino licenses: Dream Palace Casino operates via three different licences: Malta Gaming Authority, Curacao and UK Gambling Commission.
- Transaction methods: Dream Palace Casino provides its users with popular deposit and withdrawal methods like Interac, MasterCard, Visa, ecoPayz, etc.
Where does Dream Palace Casino fall short?
Even though this casino has been here for many years, there are still some shortcomings clients can encounter:
- Customer support: The Dream Palace Casino customer support may have live chat, but it is not available 24/7. In addition, you can only find a form to complete in-site.
- Live casino has only a few games: In this online casino, you may find more than 1000 casino games, but when it comes to live casino games, you will not see a wide library of games.
- Withdrawal time: As we have already mentioned, you will find popular transaction methods at this casino, but the average time a user has to wait for their withdrawal to be approved is three days.
What is Dream Palace Casino best for?
Dream Palace Casino comes with many benefits, but the most important is the VIP club. After a user registers at the casino, their account automatically becomes part of the VIP programme.
This programme has five levels: Bronze, Silver, Gold, Platinum and Diamond. The player is rewarded according to the level of their VIP account. Dream Palace Casino offers numerous benefits to the VIP Club, such as birthday gifts, VIP customer support, monthly newsletters, etc.
Is Dream Palace Casino right for you?
If you are looking for an online casino that offers a lot of games and rewards you for your playing time, then Dream Palace Casino is for you. On the flip side, you have to consider the time that withdrawals take.