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Location

  • Canada
  • Quebec
  • British Columbia
  • Ontario
  • Alberta
  • Manitoba
  • Nova Scotia
  • New Brunswick
  • Newfoundland and Labrador
  • Prince Edward Island
  • Northwest Territories
  • Yukon
  • Nunavut
Playfina Casino

Playfina Casino Bonus Codes, Deals & Expert Review

Rev those engines, get set, and go. The Playfina Casino experience is a full-throttle thrill, with 11,000+ games that can take you from zero to hero in one spin. Get ready to hit overdrive as our review reveals all about the bonuses, payout terms, tournaments and more.

Our Playfina Casino Ratings

Rating

4.2 / 5

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Bonuses
3.2/5
Loyalty
5/5
Rate the Casino
Joseph Havens

Casino expert

Updated:

Playfina Casino Bonuses and Offers

VIP List

4.9 / 5

Subscribers Only – Join Our VIP List to Get the Latest Offers

Subscribe to get the latest offers by email.

Bonus

WELCOME PACKAGE UP TO C$6,000 + 1,000 FS AT PLAYFINA CASINO

Bonus code:

NOT REQUIRED

Wagering

40x

Min. Deposit

C$ 30

Max. Cashout

Unlimited

  • 1st deposit: 100% up to C$1,000 + 200 free spins on Le Pharaoh
  • 2nd deposit: 80% up to C$1,250 + 200 free spins on Gold Rush with Johnny Cash
  • 3rd deposit: 60% up to C$1,750 + 300 free spins on Sizzling Eggs
  • 4th deposit: 40% up to C$2,000 + 300 free spins on Elvis Frog TRUEWAYS

Bonus Details

Playfina Casino offers Canadian players a huge welcome package of up to C$6,000 and 1,000 free spins across the first four deposits. Each stage scales with how much you deposit. For example, on your first deposit, C$30 gets you a 100% match up to C$150 with 50 free spins, C$75 unlocks 100% up to C$600 with 100 spins, and C$300 secures the full 100% up to C$1,000 with 200 spins on Le Pharaoh by Hacksaw. The same tiered structure applies to the other three deposits, so be sure to check the details before you play to get the best value.

To claim, you’ll need to deposit at least C$30, activate each bonus within 72 hours of making the deposit, and complete the 40x wagering within 7 days. Free spins are set at C$0.10 per spin, with larger bundles credited in daily batches. The maximum bet while using bonus funds is C$7.50, but there’s no maximum win limit, making this a generous and flexible welcome package.

Pros & Cons

Pros

  • Huge value across four deposits
  • Tiered system lets players choose the bonus level that suits their budget
  • No max cash out

Cons

  • Short 7-day window to meet 40x wagering requirements

Verdict

Playfina Casino’s welcome package is one of the biggest on the market, offering both high-rollers and casual players the chance to tailor their rewards with a flexible tiered system. While the wagering timeframe is tight and the minimum deposit higher than average, the sheer value, combined with the absence of a win cap, makes this an attractive offer for players who can commit to meeting the requirements.

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19+, play responsibly. This offer is not available to players residing in Ontario.

Top Playfina Casino Bonus Alternatives

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20 FREE SPINS NO DEPOSIT ON ALOHA KING ELVIS AT SLOTOZEN

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4 / 5

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40x W

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C$ 0

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C$100

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45x

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C$ 5

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C$50

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80 FREE SPINS ON WILD CASH FOR C$5 EXCLUSIVELY FROM KATSUBET

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4.2 / 5

Wagering

45x

Min. Deposit

C$ 5

Max. Cashout

C$50

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19+, play responsibly. This offer is not available to players residing in Ontario.

Disclaimer Gambling Addiction

CasinoBonusCA takes problem gambling seriously! We are dedicated to raising awareness regarding gambling addiction by providing information, resources and warning signs so that our users can prevent it from taking over their lives.

Expired bonuses

Show more
Bonus

150% UP TO C$1,460 + UP TO 600 FREE SPINS AT PLAYFINA CASINO

Bonus code:

FIRST

Copied!

Wagering

40x

Min. Deposit

C$ 25

Max. Cashout

N/A

  • 1st deposit: 100% up to C$290 + up to 200 free spins on Elvis Frog in Vegas with code (bonus code: FIRST)
  • 2nd deposit: 75% up to C$440 + up to 200 free spins on Gold Rush with Johnny Cash (bonus code: SECOND)
  • 3rd deposit: 50% up to C$730 + up to 200 bonus spins on Cherry Pop (bonus code: THIRD)
  • 4th deposit: Secret bonus

Details about the offer

Four deposits of at least C$25 will unlock match bonus and 100 free spins each time, while making a higher C$145+ deposits will double the amount of free spins awarded to 200 for those deposits.

Use the FIRST promo code to redeem a 150% matched bonus up to C$290, with 100 or 200 spins on Elvis Frog TRUEWAYS, depending on the size of the deposit. Use code SECOND with your second deposit for 75% up to C$440 and another 100 or 200 spins on Gold Rush with Johnny Cash. Use code THIRD on your third deposit for 50% up to  to C$730 and 100 or 200 free spins on Cherry Pop.

Should you make the first three deposits, a fourth, secret bonus, will become available – details will only be supplied to those who make the required deposits.

Each offer is available for 2 days and you must complete a 40x wagering requirement.

Pros & Cons

Pros:

  • Each bonus has a high maximum amount.
  • Option to unlock more spins with higher deposits

Cons:

  • You have only two days to complete the wagering requirements.

Bonus Verdict

This promotion offers bonus and spins with your first three deposits and a mystery surprise fourth bonus if you reach that many.

However, the wagering requirements need to be completed in only two days, which might be too short for some players.

Rate this Bonus
19+, play responsibly. This offer is not available to players residing in Ontario.
Bonus

WEDNESDAY BONUS AT PLAYFINA CASINO

Bonus code:

NOT REQUIRED

Wagering

Min. Deposit

C$ 0

Max. Cashout

Bonus Details

The Free Spins Wednesday from Playfina casino gives players up to 500 free spins. The bonuses are available every Wednesday, and the player can activate them only once. The minimum deposit to activate the bonus is $25, and you should use the WEDFS bonus code.

The free spins differ based on the amount deposited:

  • $25 gives you 30 free spins.
  • $25 gives you 70 free spins.
  • $110 gives you 150 free spins.
  • $200 gives you 250 free spins.

These free spins have a 40X wagering requirement. You can only use these free spins on the Elvis Frog TRUEWAYS game.

How to Claim

  1. Login into your Playfina Account.
  2. Deposit at least $25 using the WEDFS bonus code.
  3. Receive up to 250 free spins.

Bonus Verdict

The Free Spins Wednesday suits players who don’t have to wait for the weekend to try their luck at the casino.

Rate this Bonus
19+, play responsibly. This offer is not available to players residing in Ontario.
Bonus

WEEKEND RELOAD AT PLAYFINA CASINO

Bonus code:

NOT REQUIRED

Wagering

Min. Deposit

C$ 0

Max. Cashout

Bonus Details

The Weekend Reload promotion from Playfina gives returning players a 50% match up to $400 and 150 Free Spins. The promotion is valid all through Friday, Saturday and Sunday.

The amount you get depends on the amount deposited:

  • Deposit $25 and get a 50% match bonus and 30 free spins.
  • Deposit $55 and get a 50% match bonus and 70 free spins.
  • Deposit $110 and get a 50% match bonus and 150 free spins.

All bonuses are valid for two days and have a 40X wager requirement. The free spins can only be used on the Domnitor’s Treasure game.

How to Claim

  1. Login/ create an account at Playfina.
  2. Deposit at least $25 using the WEEKEND bonus code.
  3. Receive up to $400 and 150 free spins.

Bonus Verdict

The Weekend Reload promotion allows players to end the week in style. The players can choose what they get as a bonus, depending on the deposit amount.

Rate this Bonus
19+, play responsibly. This offer is not available to players residing in Ontario.

Compare Playfina Casino Ratings, Bonus and Features

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4.2 / 5

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4.5 / 5

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4.3 / 5

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4.7 / 5

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3.5 / 5

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★ Welcome Package up to C$10,000 + 500 Spins at LuckyDreams Casino

StayCasino

4.4 / 5

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200% Up To C$300 at Stay Casino

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19+, play responsibly. This offer is not available to players residing in Ontario. 19+, play responsibly. This offer is not available to players residing in Ontario. 19+, play responsibly. This offer is not available to players residing in Ontario. 19+, play responsibly. This offer is not available to players residing in Ontario. 19+, play responsibly. This offer is not available to players residing in Ontario. 19+, play responsibly. This offer is not available to players residing in Ontario.

Look & Feel

4.0

Look & Feel

4.5

Look & Feel

4.0

Look & Feel

4.7

Look & Feel

3.6

Look & Feel

4.5

Payout Speed

4.0

Payout Speed

4.8

Payout Speed

4.4

Payout Speed

4.6

Payout Speed

3.7

Payout Speed

4.2

Slot Games

5.0

Slot Games

5.0

Slot Games

5.0

Slot Games

4.8

Slot Games

Slot Games

5.0

Live Games

5.0

Live Games

5.0

Live Games

5.0

Live Games

5.0

Live Games

Live Games

5.0

Bonuses

3.2

Bonuses

4.0

Bonuses

4.0

Bonuses

4.8

Bonuses

3.3

Bonuses

3.7

Loyalty

5.0

Loyalty

5.0

Loyalty

3.0

Loyalty

4.7

Loyalty

Loyalty

5.0

Customer Service

4.5

Customer Service

4.5

Customer Service

4.0

Customer Service

4.7

Customer Service

3.3

Customer Service

4.5

Licensing

3.0

Licensing

3.1

Licensing

5.0

Licensing

4.6

Licensing

3.2

Licensing

3.0

How We Rate Playfina Casino | In-Depth Review

We’re a team that lives and breathes casino games, and we’ve made it our mission to uncover all you need to know about Canada’s best online casinos – as well as those that don’t quite make the grade.

We’ve created a special, in-house scoring system to help us on our quest to present you with objective and trustworthy casino reviews. This guarantees that our scoring process tackles every single aspect of the online gambling experience, so that we can give you the full picture.

We conduct in-depth testing and, if a casino is not up to scratch, we will let you know, so that you don’t waste your time or risk your funds needlessly. All the recommendations you see here have passed our rigorous scoring, so you can make that first deposit with peace of mind.

Playfina Casino Overview | Our Reviewers Found

Registration Process

1 min

KYC Process

1 day

Game Types

Live casino, Slots, Scratchcards, Keno, Bingo, Online Lottery, Roulette, Jackpots, Baccarat, Classic Slots, Blackjack, Craps, Table games, Video Poker

Live Games

200+

Slots

8,000+

Deposit Methods

Interac, Neosurf, Skrill Moneybookers, AstroPay Card, Litecoin, Ethereum, Dogecoin, Jeton, Tether, American Express, Bitcoin Wallets, MasterCard, Flexepin, MuchBetter, Paysafecard, iDebit, Visa

Withdrawal Methods

Bank Transfer, Litecoin, Ethereum, Dogecoin, Wire Transfer, Tether, Bitcoin Wallets, Skrill Moneybookers, Neteller, MasterCard, Visa

Min deposit

C$ 20

First Deposit Bonus

100% up to $6,000

Bonus code

Not Required

Featured in

Best Online Casinos

Protocol for Verifying the Accuracy of Data

Bonus claimed

Yes

Deposit sum

C$ 30

Deposit Methods

Visa

Game types played

Slots

Withdrawal sum

C$0

Last Checked

September 30, 2025

Registration Process Preview

Look & Feel 4 /5

Jumpstart your luck at the Playfina Casino lobby with a Vegas-style, cyber-night vibe that’s serving vintage casino glamour with futuristic gaming. We were welcomed with a dazzling collection of game types and bonus offers. Sign up right here to kick off this party.

How to log in at Playfina Casino

  1. Follow our link to Playfina Casino and click on the green “Sign Up” button
  2. Type in your email address, date of birth and phone number
  3. Confirm the Canadian currency and create a strong password
  4. Choose your preferred deposit method
  5. Head over to the game lobby to start enjoying your bonus cash

How to verify a Playfina Casino account

  1. Log into your account and click on your avatar at the top right
  2. Go to the “Verifications” tab from the “My Profile” menu
  3. Start uploading your documents as per the instructions on screen
  4. Wait until your documents are verified. This usually takes around 24 hours

KYC documents

  • Identity: An identification document that clearly states the expiry date and your date of birth. Make sure all watermarks are visible and your photo is not altered.
  • Address: Autility bill, a phone bill, or a bank statement that clearly shows your name and full address and that was issued within the last 90 days
  • Proof of payment:A document confirming that you sent the payment to the casino, showing the sum debited, the name of the payment account holder and the payment date.

Make sure that the name on all your documents accurately matches that on your account. If your documents are rejected you’ll receive an email explaining exactly why.

How to close a Playfina Casino account

  1. Check whether you have any pending winnings that can be cashed out
  2. Once your balance is zero, get in touch with customer support
  3. Request to close your account
  4. Follow the steps indicated by customer support

Desktop Preview

The Playfina lobby greeted us with a slick, neon-drenched aesthetic that feels like stepping into a futuristic Vegas strip. A sleek green supercar set against glowing city lights reinforces the theme of speed, luxury, and adrenaline-fuelled play. The interface itself is bold yet intuitive, with gamified progression bars and playful icons.

The main menu includes slots, jackpots, live dealer, tournaments and more, alongside some lucrative quests and tournaments. Navigation is easy, thanks to the clearly marked menus and categories – very helpful given there’s such a huge array of games and otherwise you’d end up scrolling endlessly.

Mobile Preview

Playfina on your mobile is just as glam and luxurious as its desktop counterpart. The touch menu is neat and convenient. It disappears out of sight as soon as we clicked on our choice, so the interface stays uncluttered.

The game menu includes all the entries from the desktop, so we could play any of the games from our preferred device. We needed to do some sideways scrolling to view all the sub-categories, but this didn’t interfere with the experience.

Playfina Casino mobile app review

Playfina Casino doesn’t come with a mobile app, and this doesn’t matter at all. We used our Chrome mobile browser to log into our account from the different smart phones, and the experience was as smooth and enjoyable as the desktop every time. Visuals and game controls adapted very well to each screen size.

Slot Games 5 /5

We found over 10,000 slots at Playfina Casino, provided by 80+ game developers. This means a pretty much endless variety of themes, styles and visuals. Big names include the classics from Pragmatic Play, NetEnt and Quickspin. We were pleased to find all the fan favourites that most players tend to gravitate towards, such as the Book series, Big Bass, Hot Chilli and more.

If your taste is more offbeat, we also enjoyed some top offerings from NoLimit City, such as Brute Force Alien Onslaught and Thunderkick’s 1942 Uncharted Seas. The collection of jackpots numbers more than 500, with super-popular titles like the Coins series, Hold the Gold and Buffalo Power. There’s also an excellent Bonus Buy section if you don’t want to wait to supercharge your winnings.

Best Playfina Casino slots

  1. Book of Dead
  2. Duck Hunters
  3. Fire in the Hole
  4. Starburst
  5. Sweet Bonanza 1000
  6. Kraken’s Hunger
  7. Area 69
  8. Candyland Jackpots
  9. Aztec Hero
  10. Raiders of the Hidden Tome

Highest RTP slots from Playfina Casino

  • Lady Wolf Moon – 97.09%
  • All Lucky Clovers – 97%
  • Epic Joker – 97%
  • Gorilla Gold Megaways – 97%
  • Elvis Frog Truways – 96.7%
  • Wild West Truways – 96.7%
  • Sweet Bonanza – 96.49%
  • Iron Bank – 96.2%
  • Templar Tumble – 96.25%
  • Big Wild Buffalo- 96.03%

Slots We Tested

Game Provider RTP
Kawaii KittyBetsoft95.27 %
Brave VikingBGaming97.09 %
Troll HavenEndorphina96 %
Joker's JewelsPragmatic Play96.5 %
Buffalo Power: Hold and WinPlayson95.04 %

Slots Game Types

  • We’ll start with the elephant in the room: there’s no actual slot menu category, which is weird. The main lobby landing page takes you straight to the slots though, so in practice it’s no biggie. We were, however, happy to see subcategories like Hot Titles, New, Instant Wins, Bonus Buys and Jackpots.You won’t find any free-to-play demos. Like most DAMA casinos, Playfina focuses on players who know what they want. Minimum bets start at C$0.20 on most titles, so you’ll be able to sustain your gameplay even on a modest bankroll. Max bets stopped at C$100 on the titles we tried.
SlotsSlots
JackpotsJackpots
Classic SlotsClassic Slots

Live Dealer Games 5 /5

The live dealer section has its own menu category, and we pulled up more than 400 titles spanning roulette, blackjack, baccarat, poker, sic bo and game shows. Game providers Pragmatic Play Live, Evolution and Playtech, so the selection is very solid.

The buy-ins for most tables start at C$0.20 in line with the slots, although some VIP lobbies have much higher minimum stakes. Playtech’s Soirée Privée Blackjack lobby is a case in point, starting at C$2,000. Here, you ‘ll find around 40 tables ranging from roulette to baccarat, blackjack and poker, with maximum stakes going up to C$20,000.

Titles range from classics to massive multiplier variants like XXXTreme Lightning Roulette, Quantum Roulette and Mega Fire Glaze Blackjack.

Live casinoLive casino
RouletteRoulette
BaccaratBaccarat
BlackjackBlackjack
CrapsCraps
Table gamesTable games
Video PokerVideo Poker

Playfina Casino Roulette games

Type of Roulette Game

Provider

XXXTreme Lightning Roulette

Evolution

Mega Roulette

Pragmatic Play

Spread Bet Roulette

Playtech

Playfina Casino Blackjack games

Type of Blackjack Game

Provider

Power Blackjack

Evolution

Allbets Blackjack

Playtech

Blackjack 50

Pragmatic Play

Playfina Casino Baccarat games

Type of Baccarat Game

Provider

Baccarat Squeeze

Evolution

Baccarat Controlled

Evolution

Lightning Baccarat

Evolution

Live dealer verdict

When we first clicked on the live dealer category we found a collection of just over 100 games. However, we quickly realised that there’s a lot more on offer, as there’s a Playtech lobby for each game type. This opens up a further selection of tables, so in reality there’s a lot more to enjoy.

Be aware that the lobbies have a significantly higher buy-in than the solo tables, so unless you’re a serious player we suggest that you start off with the lower C$0.20 stakes on the Evolution and Pragmatic Play tables. We were also pleased with the poker and game show selection, and the latter includes evergreen replayables like Crazy Time and Sweet Bonanza Candyland.

Playfina Casino table games

Although you won’t find a specific table games category, there are plenty of RNG blackjack, roulette, baccarat and video poker games available. We just had to use the search bar instead, and the games came up instantly. We found all the classic variants like American and European present, as well as the popular poker types like Caribbean Stud, Triple Edge Poker and All Aces Poker.,

Payments 4 /5

Interac Interac
Neosurf Neosurf
Skrill Moneybookers Skrill Moneybookers
AstroPay Card AstroPay Card
Litecoin Litecoin
Ethereum Ethereum
Dogecoin Dogecoin
Jeton Jeton
Tether Tether
American Express American Express
Bitcoin Wallets Bitcoin Wallets
MasterCard MasterCard
Flexepin Flexepin
MuchBetter MuchBetter
Paysafecard Paysafecard
iDebit iDebit
Visa Visa

We found almost 20 payment options available at Playfina Casino, and the range includes traditional banking, e-wallets, vouchers and a vast selection of cryptocurrencies. The latter includes gateway cryptos like Bitcoin and Ethereum, as well as Doge Coin, Bitcoin Cash, Binance, Lite Coin, Tron, Ripple and USDT. That’s a selection that exceeds most standards.

The site is in fact geared towards crypto payments, and has won various Best Crypto Casino awards throughout 2023 and 2024, at the prestigious SiGMA Africa and AffPapa awards. Values are also shown in the relative cryptocurrency when you’re depositing and withdrawing, so it’s clearly targeting those who already have some experience in the area.

Those of you who prefer regular deposits can choose from Interac, Apple Pay, GPay, MuchBetter, Flexepin, MiFinity, Astropay or Jeton. Traditional banking is represented by Visa and bank transfer, while voucher deposits are also possible through Cash2Code.

Playfina Casino deposit process

  1. Log into your account and click on bright green “Deposit” at the top right
  2. Choose your preferred method from the menu
  3. Key in the amount you’d like to deposit
  4. Type in your card or e-wallet details, or the personal code if using a voucher
  5. Your deposit will be added to your account immediately

What is the Playfina Casino minimum deposit?

You need to deposit at least C$20 to start playing here. But be aware that some payment methods like Apple Pay, GPay and Interac go up to C$30. The minimum for cryptocurrencies is reproduced in the individual currency. For example, if you’re using Bitcoin, the minimum accepted is 0.0001 BTC.

Playfina Casino withdrawal process

  1. Log into your Playfina Casino account and click on “My Account”
  2. Choose “Withdrawal”
  3. Click on your preferred withdrawal method
  4. Type in how much you’d like to withdraw
  5. Type in your account, card or wallet details
  6. Verify the withdrawal and wait for the funds to arrive in your account

Playfina Casino withdrawal time

Your withdrawal will take one to three days to reach you, with traditional banking methods falling on the longer end of the spectrum. Cashing out anything less than C$50 is not allowed. Maximum limits are a generous C$10,000 for credit cards and bank transfer.

24 hours to review. Once a withdrawal is approved, Bank Transfer and card withdrawals may take up to 5 business days to process, while E-wallet and crypto withdrawals could be completed within 1 hour.

Withdrawals take 24 hours to be reviewed. Once your cashout is approved, e-wallet and crypto transfers are completed within one hour. Bank transfers and card cashouts take up to five business days, as per regular banking standard.

You can withdraw up to C$2,900 a day, but all jackpot winnings are honoured in one go. Kudos to Playfina for this, as not all sites can do that with large wins.

Reasons for Playfina Casino payout problems

  • You try to withdraw less than the minimum of C$30
  • Your verification documents have been rejected
  • You still need to complete your bonus wagering
  • You try to cash out more than C$2,900 in one day

Playfina Casino fees

There are no transaction fees charged, neither on deposit nor withdrawals.

Payments verdict

  • Payout time: The payout period for e-wallets and cryptos is excellent, as 24 hours is less than industry standard.
  • Payment methods: There is a lot to choose from, and the range hits all payment types so it’s unlikely that you won’t find anything to suit your needs. Adding Cash2Code is a good touch as it’s very popular in Canada.
  • Payout limits: The C$2,900 daily limit is within industry standards and you can increase this if you climb the loyalty tiers.
  • Overall verdict: Excellent choice of options both for casual players with a low budget and for seasoned ones who are experienced in using crypto. The terms are fair and limits are within reach of everyone.

Playfina Casino Payments vs Other Casino Payments

Playfina CasinoCasitsuHotloot CasinoSlotsGem CasinoBetiton CasinoJack Million CasinoLuckster CasinoTrino Casino
Visa
Instadebit
eCheck
iDebit
Paysafecard
Apple Pay
MuchBetter
Flexepin
MasterCard
Maestro

Licensing & Security 3 /5

We are extremely careful to only recommend Canadian online casinos that satisfy our strict safety guidelines. When you’re trusting your money with any site, it’s important to make sure that this is a reputable organisation that will take steps to ensure both your financial and your personal data are kept safe. This is one of the priority areas we test thoroughly when carrying out casino reviews.

As a team, we have in-depth experience checking out all those important details that can tell you a lot about the reputation and standards of an online casino. Starting with the license validity, data encryption, game auditing and payment terms, we test all of these elements to ensure all is kosher.

We only include a casino on our list of recommendations once we’re satisfied. And if we’re not, then we will advise you to steer clear. It’s as simple, and transparent, as that.

Playfina Casino Trustworthiness

Details

Company

Dama N.V.

Year of establishment

2022

Company Registration Number

152125

Address

Scharlooweg 39, Willemstad, Curaçao

Curacao Curacao
OGL/2023/174/0082

Is Playfina Casino Legit?

Playfina Casino operates with Curacao license number OGL/2023/174/0082. We reached out to the gambling regulator to ensure that this license has not lapsed, and we found everything to be as it should be. The platform received awards for Best Crypto Casino 2024 at SiGMA Africa, and Crypto Casino of the Year and Casino Operator of the Year at the Affpapa Awards in 2023 and 2024 respectively. These accolades are another dependable sign of the strength of this casino’s reputation. You can set up responsible tools, such as deposit limits, cooling off period and self-exclusion very easily, by getting in touch with customer support

Is Playfina Casino safe?

Playfina Casino offers the following safety features:

  • 18 year old age limit
  • Deposit, loss and time limits
  • Self-exclusion
  • SSL Data Encryption

Customer Service 4.5 /5

Have some questions you’d like answered? We didn’t find any FAQs immediately evident on the site, however there are two ways of getting in touch with support. You will first need to click on the “Support” tab on the main menu or within the footer.

This will open up the live chat widget at the bottom right of your screen. You also have the option of sending any questions by email instead.

How to contact Playfina Casino

Upon checking out the live support widget, we quickly realised that this also doubles up as a repository for a series of helpful articles and FAQs. You will first be asked for your email address and username, before the chat bot pops up with a detailed menu covering verification, bonus terms, deposits and withdrawals, gamification and responsible gambling.

One of the menu options connects you directly with a live agent. You can also send an email on [email protected], but replies may take a few days to reach you.

How we tested customer support

We clicked on “Support” and decided to check out what the self-help features look like before clicking on “Live Agent”. They’re actually very useful and you will probably find what you’re looking for here without the need to speak to anyone. The explanations are easy to follow and accurate.

When we asked for the human agent, we were connected in less than two minutes. We asked for the average RTP at the site, and were told that although the precise figures weren’t available most games exceeded 96%. This was in line with our testing, so well done on a good reply for an off-the-wall question.

Customer support verdict

  • Response time:We were connected to a live agent in a couple of minutes and replies were fast and accurate.
  • Staff availability:Good, and the chat bot does not interfere with this. One click is all it takes.
  • Overall experience:We were very satisfied with the speed and the quality of the response, especially as we probably asked a question that’s not very common.
Phone:
No phone available
Live chat:
Yes, 24/7

Loyalty 5 /5

Playfina Casino sports a whopping 175 levels in its Loyalty Club, spread over seven tiers that range from Bronze to Diamond. Each level unlocks prizes that start with 50 free spins at the lowest tier and go on to include free bonus cash, and if you actually reach the highest level, you will be rewarded with a Lamborghini Huracan.

Where Does Playfina Casino Shine?

  • Low C$20 minimum deposit
  • 11,000+ games
  • Hundreds of jackpots
  • 9 cryptocurrencies
  • 24-hour ewallet and crypto cashouts
  • High stakes live dealer lobbies

Where Does Playfina Casino Fall Short?

  • No slot demos
  • Minimum withdrawal C$30

What Is Playfina Casino Best For?

Playfina Casino is excellent for players who already have some experience playing casino games. There’s no demo version for slots, but you’ll be able to use your bonus money to try out several themes, features and slot providers from the 10,000+ collection. If you’re more into live dealer tables, you’re also very likely to have an excellent time, given that three of the top live providers are present. The Playtech lobbies are likely to appeal to serious players who want to ramp up their stakes and their thrills.

Is Playfina Casino Right for You?

With such a stupendous selection of slots, it’s going to be difficult finding a player who feels that this isn’t a good fit for them. The minimum deposit of C$20 and minimum bets of C$0.20 are just within the range to accommodate low-rollers as well, although if your budget is seriously limited you may need to plan your spins really well.

Players who are keen on using cryptos will also feel very welcome here. The selection goes beyond the two or three digital currencies typically offered by most Canadian casinos and you can opt for altcoins like Ethereum, Doge and others.