PlayGrand Casino overview: licensing & others
The platform was launched in 2015, and it runs on a White Hat Gaming white label.
It’s registered in Malta(C73232), the United Kingdom (52894), Germany(18Li7478), and under the Swedish Gambling Authority.
Canadians are protected by the Swedish Gambling Authority
The latter is important as it is a Swedish institution that ensures the legality, safety, and reliability of the gambling market. It awards licenses only to trustworthy establishments and provides consumers with the tools they need for fair gaming while maintaining a transparent and balanced market. Also, among its goals is reducing the potentially harmful social effects that gambling could entail.
CasinoBonusCA opinions & goals
In this PlayGrand Casino review, we’ll look over all its features and other important information so that you make an informed opinion about it.
We have gathered all the essential details found on their website and other such materials.
How did we create our PlayGrand Casino reviews?
We have spoken to different members to learn their opinion.
We’ve also registered and played personally on the platform to see for ourselves how good PlayGrand Casino is.
PlayGrand Casino bonus code types
As a member, you can access some PlayGrand Casino bonus codes.
They redeem promotions such as:
- Welcome package;
- Extra rounds on slot games;
- No deposit needed offers;
- An offer for the first time you credit your account.
The PlayGrand Casino bonus codes do not stop here!
What is more, you may also participate in the grand draw, a lottery in which members enter automatically.
Each C$50 wagered equals one ticket.
CasinoBonusCA explains the rules
You can’t stake more than C$5 in a single bet while having an active promotion.
Any unused promotional credits expire within 30 days and are removed, same as the loyalty points, should your account have no activity during the period.
Do you want to play more?
In comparison with the top online casinos, the PlayGrand Casino bonus offers are not so many, and the loyalty programme could provide much more.
Loyalty programme
As for the loyalty club, for every C$10 you bet on the platform, you will receive a certain number of points, depending on the game type played.
Loyalty points per game category
| Games | Points |
Slots | 2 |
Scratchcards | 2 |
Bingo | 1 |
Video Poker | 1 |
Blackjack | 0.50 |
Roulette | 0.25 |
The loyalty perks have rules attached
You cannot withdraw promotional credits or loyalty points before you complete all their requirements, but funded money can be cashed-out at any time.
To see the total number of loyalty points gathered, go to the “My Account” section.
Each 200 loyalty points are worth C$1. When you reach this sum, you can start redeeming them.
The maximum number of loyalty points you can redeem in a day is 10.000, and the minimum is 200.
Sign-up details and customer support
PlayGrand Casino bonus codes are meant only for registered Canadian players.
To join PlayGrand Casino, you need to follow three essential steps:
- Click the Sign-Up button on the top right of the website;
- Input your details and personal information;
- Confirm your identity.
By opening an account, you agree that, as the third step mentioned, the casino may perform verification checks on you.
The types of players verifications are:
- Email verification – the casino may send a link to your address;
- Documents verification – to prove your identity, age, address, proof of ownership over the payment method, and legality of funds used.
If you don’t provide ample enough documentation for verification, PlayGrand Casino online will close your account and return the residual balance to you up to the sum of your initial deposit.
Inactive accounts explained
If you do not place any bets through your account for 12 consecutive months, it shall be deemed inactive.
The casino staff will notify you via email at this stage.
Fees for unused accounts
If your account remains inactive after 30 days of being notified, a monthly fee of C$5 will begin to get deducted until your balance reaches C$0.
If your account is inactive and its balance is at C$0 for six months or more, it shall be closed.
Customer support for Canadians
In case you ever encounter any trouble, you can contact the player assistance staff of PlayGrand Casino via live chat or email.
Their address is [email protected].
The live chat option is available 24/7.
CasinoBonusCA tested the support options
We had satisfactory interactions with the support agents. They responded fast and had valuable advice for us.
Knowing the ins and outs of the industry, we also put them to the test.
We asked questions that we already knew the answers to and check the accuracy of their replies. We give them a high mark on that front.
E-mail requests may take up to two days to be solved.
Games types and software providers
You can play on any of the over 1300 games available on this platform.
They are divided into 7 categories:
- Top;
- New;
- Slots;
- Jackpots;
- Live Casino;
- Table Games;
- Others.
Next to those categories, you’ll find all game providers that are partnered with the casino.
PlayGrand Casino jackpots
Besides the usual game types such as slots, table games, and live casino you can enjoy, there are also quite a few jackpot ones.
One of the most well-known titles is Mega Fortune, the slot famous for crowning many millionaires.
Mega Fortune details you need
This progressive jackpot is a classic five reels, three rows, 25 bet video slot with multiple coins.
It features scatter wins, extra rounds, and wild substitutes.
You can try it for free before deciding to place any real money bets on it.
You can win two types of jackpots on this slot, the Rapid Jackpot and the Major Jackpot, each with different prize potentials.
Can you lose bets?
The terms of the casino are a bit vague on the matter.
What our casino reviewers were able to deduce is that, in case of malfunctions related to being connected online, your last game bet is recoded.
The records are kept in the casino servers.
If you lose a bet because of the games or provider software, your bets are labelled as void and refunded to you.
Making transactions on PlayGrand Casino
The payment providers you can choose to add credits to your account with are Interac, Visa, InstaDebit, MasterCard, MuchBetter, Interac e-Transfer, Neosurf, and Paysafecard.
Specific methods may only be made available by the casino, subject to the fulfilment of certain conditions.
For withdrawals, you must select the same method as for the funding. The pending period for withdrawals is up to two days.
When are withdrawals delayed/denied?
If not available for objective reasons, the casino will accommodate another method.
Still, you may need to show documentation for it.
You cannot cash-out if you have not completed all your account’s verification checks.
Sum limits and exceptions
The maximum that you can win in one single bet is C$250.000.
Furthermore, should you win more than C$100.000, PlayGrand Casino online will pay you in ten instalments of 10 per cent monthly.
Jackpot wins over 250.000 may take up to 30 days to get delivered.
Cash-outs are capped at C$10,000 in a single week, except for VIP players.
Currency rules on PlayGrand Casino
As your account’s currency, CAD will automatically get set unless you are located in a foreign nation.
You must use your local currency or EUR if not available.
Not abiding by this rule will cause you to lose any winnings you may have.
Responsible gambling tools
While gambling here, if you ever feel that your habit might be getting out of hand, you can use one of these methods to limit it:
- Self-Imposed limits – weekly, monthly, or daily limits on the deposits you make. Increasing this limit takes 24 hours, and decreasing it is instant. Also, you can choose to get logged out after a specific time;
- Hourly Reality Check – Once per hour, you will get reminded of your total bets and losses;
- Time-Out – Block yourself temporarily from PlayGrand Casino (24 hours up to 6 months);
- Account Closure – Can be done quickly and easily at any time by contacting support;
- Account History – Access the full history of bets and deposits;
- Self-Exclusion – The casino will prevent you from using your account for a specific period predetermined by you.
Extra rules
During “Time-out” and “Self-Exclusion” your balance will not change in any way, but you will not be able to access it until the period passes.
Bonuses may expire while you have locked yourself out of your account, and they will not get reimbursed in any way.
We must offer our positive recommendations on the responsible gambling site for PlayGrand. It has many measures that prove to be very helpful.
A note on safe gambling
The casino, as well as us, CasinoBonusCa, will always encourage players to keep safe and informed. This is why we recommend being informed about organizations that can lend a helping hand when needed, such as the Responsible Gambling Council.
What’s the Council working on?
This structure was created to review the evolution of the impact gambling can have on public health and find ways to operationalize betting within the public health model.
They are also a source of information and counselling for those in need.
As gambling is always evolving, so do the risks, and organizations like this are dedicated to keeping up and providing up to date measures.
Where does PlayGrand Casino shine?
PlayGrand has made its name an authentic guarantee. This gambling house offers licenses from three authorities, the UK, Malta, and Sweden, which says a lot about its seriousness and professionalism, making it a favourite in Canada. In addition, it has a robust payment and withdrawal system that makes it easy for anyone to deposit and withdraw from their wallet.
- There is an excellent variety of games from the best software houses: (we are talking about 1,500 different titles), especially in the slots niche, which is phenomenal in quantity and quality.
- Very efficient customer service, available 24/7: with dedicated chat on the portal, which resolves any problems in a breeze. The same can be said for the deposit and withdrawal systems, which are extraordinarily secure and offer bank-level protection features.
- Extremely clear and professional interface: straightforward to use for everyone, which makes accessing the different services of the portal simple.
- Portal has been active since 2015: with great experience and excellent services.
Where PlayGrand Casino falls short?
It is not easy to find an area where a casino like PlayGrand falls short. Perhaps, like all the ‘big boys’ in the gambling industry, the customer focus is very high, but it caters more to a good user experience than the needs of the individual John Smith.
- Lots of professionalism in money transactions, but payout requests could be faster. PlayGrand is a bit too cautious, with waiting periods reaching up to five days between first request, validation and payout.
- Few incentives for VIP customers. There is no real tournament system to encourage competition among the most loyal players.
What is PlayGrandCasino best for?
PlayGrand Casino is an extremely reliable destination for anyone who wants to play in absolute and complete security, especially with slots, the real strength of this gambling house. The site is incredibly well structured and honed to perfection in every little detail.
Moreover, the customer support system is one of the best you could wish for: PlayGrand offers continuous and personalized 24/7 assistance, so you will never be left alone at any time of the day or night.
Is PlayGrand Casino right for you?
If you are attracted to casino games and especially slots, PlayGrand offers you a virtually unparalleled variety of slots. What’s more, you’ll be protected by a full-proof (albeit a bit slow) security system. So, those who play at PlayGrand should not be in a hurry to cash out.
On the other hand, if you are already an experienced player and like player competition with built-in tournaments, PlayGrand is not the right place for you. Other competitors in the industry prove to be much more suitable for your needs: but for everyone else, a spin on PlayGrand could prove to be a great idea.
