Overview
Joy Casino works under the ownership of Darmaco Trading Ltd. The company has headquarters in Cyprus. Its registration date is September 2014; it earned a license of practice from The Curacao Gaming Control Board during this time.
The casino and its parent company operate under a Curacao license. We advise you to check the platform carefully and start playing with low stakes in this case. It’s also advisable to play your favourite games in fun mode before proceeding with real money staking.
Transactions
The website comes with strict financial rules. Firstly, you’ll need to transfer some funds to your balance if you wish to participate in the website’s activities. The casino won’t allow you to reverse a deposit. A third party can’t supply your account with funds.
Should the team suspect that you don’t own the payment method you’re using, it might reverse all transactions on the user account and revoke any potential winnings.
Now, for the means of depositing, know that Visa, Mastercard, American Express, Discover, ecoPayz, Neosurf, Bitcoin, Ethereum, Ripple, Litecoin, MuchBetter, and Jeton are all acceptable here. For withdrawals, users can pick from ecoPayz, Bitcoin, Ethereum, Ripple, and MuchBetter.
Please remember that cryptocurrency is more volatile than other payment systems. As such, we do not recommend it. Withdrawals especially may be tricky when you use crypto, so bear that in mind.
Every deposit must amount to at least C$10 in the case of cryptocurrency transactions. Credit card transfers require a C$20 minimum, and Jeton payments must exceed C$30.
For withdrawals, there’s a general minimum limit of C$10. The most you may cash out is C$100000 per month.
When you request a payout, the casino will need to verify your identity first. This takes 24 hours, but according to live chat, it can last less than that.
Antifraud Tool
The casino we’re analyzing engages technologies meant to prevent money laundering and other irregular behaviour concerning gambling transactions.
It operates by automatically identifying customers via IP, fingerprints, and proxy checking. It also engages in phone number verification and analyzes the client’s behaviors while online.
Cryptocurrency withdrawals might cause issues to customers. This currency is highly volatile, so the player might cash out less than the amount he actually won.
Helpful reminders
- There’s a 5% fee if you wish to withdraw funds that you haven’t wagered. Alternatively, the casino will cancel your request at its sole discretion. The casino will verify the user’s phone number. Even if the phone operator allows the client to pay other institutions by mobile loans, the casino has no tolerance for it. As a result, it will block all profiles engaging in this practice.
- If you owe the website a specific amount, it might set off your account’s positive balance against the debt.
Account management
When registering, the new player must provide personal information. This includes date of birth full name, address, mobile number, and email. Furthermore, they’ll need to pick a username and password. While the first login will automatically take place, subsequent sign-ins will require the client’s credentials and complete a captcha code.
Duplicate accounts
The user must provide wholly accurate information that matches their legal records. Moreover, each user is entitled to a single account. The discovery of a duplicate subscription will result in the cancellation of any bonus winnings that might have come from this second membership. Users who have more than one profile are also ineligible for refunds of the real cash balance they have wagered.
Membership rules
Joy Casino will investigate and audit player bets.
Another essential aspect is that players must at all times refrain from engaging in hate speech of any kind.
Dormancy and closure regulations
When it comes to account closure, players acknowledge that their accounts are exempt from the site’s terms and conditions only when the membership has effectively ended.
An account that stays inactive for six consecutive months will be subject to closure by the casino. Furthermore, its balance will reset to zero.
The games section
The casino displays more than 1500 titles. The website specializes in slots, with separate sections for subtypes like jackpots and Megaways. Besides these categories, you’ll find table game options, including Roulette, Baccarat, Blackjack, Keno, and Poker. Joker Poker is a frequently-seen version of poker. Besides it, you can also play Hold’Em, which is considered the most intricate version of poker and one of the most famous. In the live dealers’ category, you’ll see classic table options side by side with Sic Bo and Dragon Tiger.
E-sports
Joy Casino doubles as a bookmaker, with the possibility to place bets both on sporting events and on e-sports. So, punters may bet on well-known competitions like soccer, hockey, football, or rugby, but betting on League of Legends or Starcraft is just as possible.
Providers
The plethora of titles is available courtesy of partnerships with software providers like Microgaming, NetEnt, Playtech, Yggdrasil, Quickspin, Play’n GO, Evolution, Elk Studios, Playson, Boongo, Red Tiger, Push Gaming, iSoftbet, and Pragmatic Play, for starters. However, there are many more suppliers to discover besides these decidedly famous ones.
Swintt
It’s worth mentioning that Swintt is an up-and-coming software provider. It’s a Glitnor group subsidiary from Malta, and it has proven to be prolific during its relatively short tenure. It has over 70 employees and as many partnerships on a global level. The supplier received a license of practice from the Malta Gambling Association in May 2020. So, having this fresh provider on its list gives our Joy Casino review a boost.
Joy Casino bonus codes
Joy Casino CA also provides 10% cashback on the first of every month. As such, players will receive 10% of their losses back. This deal has no wagering requirements, and the funds will go directly to the real cash balance.
Rules
And now, it’s time for the rules! Firstly, members acknowledge that winnings from bonuses will appear on the promotional balance before wagering. It’s only after meeting the staking requirements that you can cash out the gains.
Withdrawing from the cash credit while having an active bonus will cancel the said offer. Generally, the wagering limit will be 20% of the promotional amount, the sole exception lying in sports betting.
If someone is eligible for multiple bonuses, the earliest will be the first to activate; the others will stay pending until the first one is completed or expires.
VIP
For every C$100 you bet on slots and other games, you’ll receive one point. The VIP system is based on the number of points one has, as follows:
- Novice (0 – 10)
- Regular (11 – 50)
- VIP (51 – 500)
- VIP Gold (501 – 5000)
- VIP Platinum (5001 – 25000)
- Dark Knight (25000+).
Going through the ranks will unlock extra promos. Moreover, you can negotiate your max cashout if you reach a VIP level.
Irregular play
The casino will occasionally verify the customers’ transaction logs to ensure that every procedure went per the website’s terms. Should it identify any irregular or abusive behaviours, the account risks suspension and the winnings from bonuses will be cancelled. Instances of abusive behaviour include:
- Low-risk betting, also known as advantage play;
- Wagering more than C$5, then rapidly decreasing the bet amount without having reduced the bonus bankroll.
Sports-specific irregular practices comprise:
- Betting on opposing participants;
- Betting on results, handicaps, or totals that contradict each other for the same event.
Verifying one’s phone number is mandatory as Joy Casino will send messages to check the player’s identity and bonuses. Inability to do so will result in your account closing without the possibility of retrieving winnings.
Support
If you need a helping hand, we discovered in our Joy Casino review that this operator provides customer support through several means. By pressing the top-right ‘Help’ button, you’ll launch a separate window for live chat discussion.
First, you must complete a form containing your first name (full name isn’t necessary), the email address associated with the account, and the query. The agent will then connect and ask for more details. Generally, the assistance is efficient, with the reps ready to clue you in on Joy Casino bonus codes, for example. Since the website is occasionally difficult to navigate, the representative can help you better understand an offer’s wagering requirements and max conversion rates.
It’s also possible to contact the client service representatives by email. The contact address is [email protected].
Responsible gambling
Although this website does not have as many measures as other Canadian counterparts, it does a good job at helping you assess yourself. Few online casinos have on-site tests, but this one does, and it also tells you what your results mean.
On the dedicated responsible gaming page, you shall also find tips on how to stay in control, along with links to reputable authorities to help you combat this problem.
Unfortunately, there are no self-limits or self-exclusion methods discussed here, which is a significant negative point in this Joy Casino review.
Where Joy Casino shines
Joy Casino is a competent gaming site that has proven to be on par with other major gambling web portals.
- Almost instant withdrawals: Depending on the payment method, withdrawals will be processed quickly. Users will receive their respective funds as soon as possible.
- A multitude of payment methods to choose from: You can choose from many alternatives, but there are also various options tailored to Canadian territories, such as Instadebit, iDebit, Interac, Visa, MasterCard and more.
- Payments are subject to a good minimum limit: Fortunately, users will not have to accumulate a lot of funds to make a withdrawal; a minimum of C$10 is needed.
- Customer service available 24/7: Inquiries are handled immediately at Joy Casino; support can be contacted at any time.
- Incredibly extensive game offer: The repertoire includes more than 1,300 variants to choose from; the selection ranges from slots to video poker machines.
Where Joy Casino falls short
We also identified some areas where the operator falls short:
- Higher than normal rollover: The wagering requirement is 40x, a high rollover, considering that the standard is 35x.
- The list of payment options tends to get shorter for withdrawals: Although you can choose from popular options, such as Visa and MasterCard, to process withdrawals, other alternatives, such as Instadebit, iDebit and more, are lacking.
- Payments linked to relatively low limits: The maximum withdrawal limit is C$22,000 per month. Other operators allow withdrawals up to C$100,000 per month.
What Joy Casino is best for
Joy Casino has spent a lot of time creating a VIP Club that offers everything. Players, who get to be part of this exclusive space, will have invitations to special events, vacation packages, personalized retreats, birthday gifts and more.
Is Joy Casino right for you?
Joy Casino’s web portal offers all kinds of privileges to users. There is a special program where everyone can benefit in different ways. There is also an impressive collection of games, and to top it off, consultations are enabled 24/7. The list of deposit methods also meets expectations. However, there are almost no options for handling payouts, and the wagering requirement is somewhat complex.
