Spin Casino Review & Bonus Codes | Read this before playing at Spin Casino

Players might have heard about Spin Casino Canada, but do they know what’s underneath the elegant image? We didn’t know until we tried it ourselves. We became customers of Spin Casino Canada, analyzed the benefits, came across certain disadvantages, and found out the things that would help the customers improve their gameplay.

Thus, with our recent experience with this platform and the opinions of hundreds of other gamers, we created this Spin Casino review, that will comprise anything anyone could be interested in.

Shall we?

Spin Casino online overview

Spin Casino is managed by Baytree Ltd, a pioneer in online entertainment since 2001. It operates numerous other casinos for the Canadian market, including Jackpot City, Mummy’s Gold, and Ruby Fortune. This brand received its license issued by the Kahnawake Gaming Commission on 4^th August 2016. The website was updated and relaunched one year later.

Spin Casino works under the Microgaming platform – End User License Agreement (EULA). This software enables the customer to utilize gambling services via the Spin Casino website. Microgaming provides a non-exclusive license to install, download, or copy the Software solely for entertainment purposes.

From the hundreds of titles available, punters can choose from Casino, Real & Live, in addition to Vegas games and will be able to join other punters on tournaments. There will be chances to collect loyalty points and receive a head start, and detailed sections for all will be available by scrolling down!

Be aware: Casino Terms and Conditions, promotion terms, FAQ section, and other relevant information from the bottom of the page are not accessible to the player while logged in.

Different day, another promotion

Spin Casino online brings different bonuses for each day of the calendar, whether they are match deposits, free rounds, or new deposit offers. New players will also be granted a welcome deal with bonuses for the first consecutive deposits.

After the welcome offer is completed or it has expired, the Bonus Wheel will become available to be spun once every four hours. It may offer free spins, loyalty points, or bonus credits that will be instantly credited upon acceptance. Standard terms and conditions apply.

Once logged in, customers only need to click the Promotions button and take a look at what bonuses the current month brings. They do, however, come with certain general conditions:

• All offers are limited to one per person, household, debit/credit card, and shared computer;
• The bonus amounts are subject to a wagering requirement of a minimum 70 times before it can be transferred to the Cash Balance and withdrawn;
• A maximum bet of C$8 and C$0.50 per line will be accepted while the bonus is being played through.

Tips: If you do not want a bonus which has already been credited to your account, you may remove it by contacting support, only if no playthrough has taken place.

Be aware: Spin Casino is a member of the Cityviews Group. You may not claim a bonus if you have registered an account and claimed such a bonus from any other website within the Group.

Recommendation: In case you are rewarded a sum of money or other prize considered worthy of publicity, you agree to be available for any event of such nature. You must also grant Spin Casino the right to use your first name in any advertising regarding your win. Your privacy will be protected at all times.

Types of Spin Casino games and their contribution to the playthrough requirement

The 600+ games offered to all customers are provided by Microgaming, NetEnt, Ezugi, and Evolution Gaming. They are grouped into three broad categories:

1. Casino – comprising jackpot games, grouped-by-feature slots, as well as exclusive games. The most popular of all include Dragon Shard, 9Masks of Fire, Break da Bank Again, and African Quest;
2. Real & Live – various types of Blackjack, Roulette, and Baccarat, in addition to Vegas Flush Boltbet, a recently added title;
3. Vegas – there are numerous games available, such as Age of Conquest, Mega Moolah, and Wheel of Wishes, with prizes that can reach up to C$5,000,000.

Not only can the punters access the categories described above, but they can also enter the tournaments for free, wager, and get on top of the leaderboard.

So the customer doesn’t get confused when claiming and wagering a bonus, we have created a table that will show the games’ contribution to rollover requirements, in order to fulfil the conditions without difficulty:

Tips: Accessing Spin Casino mobile is just as easy, with the use of a browser. No downloading needed.

Be aware: The company may confiscate funds that may have been left in-play on any game (Excluding Video Poker) for 90 days or more. Winnings may also be seized if a player has self-excluded from gambling at other casinos due to gambling addiction or problems.

Is there a way to register faster?

This Spin Casino review also guides players through the registration process, and we should say that there is no other way to create an account but fast. With a push of a Sign-up button, the future customer will encounter a page that will require personal information, just like any other gambling platform.

Spin Casino Canada will need for registration:

• Login details – Username, email, password;
• Personal information – Full name, date of birth, gender, address details, mobile number;
• General choices – language, currency.

This platform reserves the right to verify the account information at any time and suspend the account pending adequate verification. In case any changes appear to address, contact, or personal data, the information should be updated by contacting customer support.

Tips: Customers need Flash in order to register and play.

Be aware: In case the account becomes inactive, an administration fee of C$10 will be deducted from the account until the balance is reduced to zero or the account becomes active once again!

Recommendation: There is a wide range of languages provided for play, in comparison to other casinos that only offer a small number.

Fidelity = Extra rewards

Spin Casino online acknowledges that fidelity means rewards, and that is the reason why even new players enter the loyalty programme. Furthermore, after registering an account, the first deposit placed will bring 2500 points.

The more one wagers, the more points he/she accumulates, ready to be exchanged for bonus credits. 5000 of them will provide 5 bonus credits. C$1 wagered = 1 loyalty point.

Additionally, the Loyalty Specials are available on seasonal games, where the player can see what select titles fit each of the levels.

Tips: Only cash wagering counts towards Loyalty Points.

Be aware: Points can expire if they have not been redeemed within 60 days of accumulation!

Are there any Canadian payment methods available?

Indeed, Canadian customers can choose to deposit with numerous methods, like Visa, MasterCard, eCheck, Electronic Check by InstaDebit, iDebit, Paysafecard, MuchBetter, Instant Payments, ecoPayz, Flexepin, Neosurf, ecoVoucher, and Interac.

Interac is a very appreciated and trusted payment option among Canadians, as it offers fast and straightforward payments. Only in 2019, there have been 6.2B Interac Debit Transactions, 511.7M e-Transfer transactions, and 25.5M active Interac debit users.

Important: Customers that withdraw a sum of money that is five times or more, higher than their lifetime deposits placed across the Group, will be liable for detailed gameplay review. They will only be able to withdraw their winnings at a sum of maximum C$4,000 per week. The remaining amount will be put in the player’s account until they are eligible for a further cashout. Progressive wins are excepted from this clause.

Speaking of withdrawals, the winnings can only be transferred to the same method used for depositing. Spin Casino Canada is required to verify a player’s identity upon withdrawal of C$2,000 or more, and it does not allow game on credit.

Tips: Updating or adding further payment details can be done by contacting player support.

Be aware: The company reserves the right to pay any winnings in Euros, irrespective of the player’s selected currency. There may be charges incurred for withdrawals.

Recommendation: Once a withdrawal request has been sent, the casino will take 24 hours to process it. If the request has not yet been accepted, the amount can be reversed. Several customers have complained about delayed withdrawals from a few days up to two months. The matter can be caused by the identity verification process or bank issues.

Measures taken to prevent problem gambling

Gambling is meant to be entertaining, but we all know it can be addictive. This platform promotes responsible gambling by enabling the blocking or suspension of the account upon request, as well as logging the player out after a period.

To discover if there is a gambling problem present or to receive help if the answer is affirmative, the casino redirects the customers to Gambling Therapy. The website puts at the affected player’s disposal support groups and forums, live and email support, together with self-help.

Tips: You may also download the gambling therapy app and select one of the 30 languages available.

Customer support – how helpful and how fast is it?

The customer support agents are available to answer any questions and provide solutions 24/7 via live chat or email at support@thepalacegroup.com.

Customers can also raise complaints to the support team. In case they remain unresolved, the clients can raise a formal complaint within six months of the issue occurring at Complaints@playersupportcenter.com.

The email must contain:

1. Username or account number;
2. A detailed explanation of the concern;
3. Other information regarding the matter and evidence of it.

Recommendation: There is no phone support, which could impede some users. We have contacted live chat support multiple times; the response time is under one minute, yet specific details were not entirely accurate.

Spin Casino review – ups and downs

Advantages: Customers can register in a few minutes, being granted access to welcome offers, tournaments, loyalty program, promotions calendar, and jackpots with large prizes available. The first deposit will also bring 2500 loyalty points. Spin Casino can be accessed from any device, due to the browser-based platform. The wide range of languages offers the users a benefit, along with the numerous methods for payment available. Once a withdrawal has been requested, the casino will only take 24 hours to process it, and it can be reversed at any moment until it has been accepted. There is an extensive range of games from very appreciated providers.

Drawbacks: If a player has self-excluded from gambling at other casinos due to problem gambling, the winnings will be confiscated. In order to register an account and start playing, the user needs to have Flash installed. Another disadvantage lies in the fact that the winnings can be transferred to the same method used to deposit only, and they can be received at any time in other currency. Spin Casino Canada will verify the customer's identity before a withdrawal of C$2000 or more is accepted. Game on credit is not allowed. There is no phone call support.

Reference:

• https://www.interac.ca/en/ - Interac Canada homepage