21.com Canada Bonus Codes & Review

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Overview

21.com uses 128 SSL bit encryption to keep all data safe. It should also be marked that this online casino is operated by BETPOINT GROUP LIMITED and is licensed and regulated by the Malta Gaming Authority.

The license’s benefits

As a licensed gambling product, the gaming site lets you access:

• A responsible gambling system;
• Only games that run on RNGs (Random Number Generators);
• An Alternative Dispute Resolution institution – in this case, it’s MADRE, an authority overseeing gambling conflicts in the Maltese jurisdiction.

Company information

BetPoint is one of the newer names on the market, starting its activities in 2018. However, it managed to make a name for itself; it recently went through rebranding, now being known as PressEnter. The iGaming group managed to accrue around $5 million in revenue – our 21.com casino review is appreciative of its high resources, which make for frequent updates.

Registration Process

Existing users already know all they should do is log in with their email or username and password. Still, the new ones need to go through a registration process, which requires three steps. First, they’ve got to fill in the first with:

• Email address;
• Name;
• Last name;
• Username;
• Password;
• Phone number;
• Choose a currency (CAD, USD).

Once each of these fields is complete, the next step will open a new application where users should complete with their address, city, postal code, country, birthday and gender.

The last and final phase is using the code sent to the phone number requested in Step 1.

Account management

The things you may do from your account include:

• Depositing and withdrawing funds;
• Tracking your transactions and 21.com promotions;
• Checking your VIP standing;
• Setting responsible gambling self-limits.

Privacy

The gambling company is part of a Privacy act. It requires your consent to process the following data:

• Personal information, like the one you supply during the registration process;
• Browsing data and other info the site can retrieve through cookies;
• Conversations with support;
• Any contact info you use to subscribe to the website.

The primary goal of information processing is providing better marketing material for your preferences. However, you may at all times withdraw your consent or ask for a copy of the details the casino stores. It’s also possible to demand the data’s deletion.

21.com promotions

This online casino will put at the players’ disposal different bonuses. One such is the sign-up bonus, which can be claimed right after registration. Moreover, the first four deposits made will be credited as part of a welcome package.

More 21.com promotions are available on the dedicated page, where gamblers will encounter weekly deals and even some dedicated exclusively to some games. In their collection, users will also find deals that they can receive via email only after opting for marketing communications. Prize draws are also available on the website.

Rules for 21.com promotions

As a general rule, the maximum bet while playing with bonus money is C$3, and in case the rule is broken, the online casino can remove both the bonus and associated winnings.

The website is also firmly against irregular play. Instances of this include:

• Claiming the same offer from multiple accounts;
• Colluding with other players’ activity to your advantage;
• Using a VPN or proxy to redeem promotions that are not available in your jurisdiction.

These actions may result in the loss of your current bonuses. Furthermore, you might no longer have access to other 21.com offers. Finally, your account risks closure if the team identifies you as the perpetrator of such offenses.

Payment methods

You can deposit by clicking the corresponding button after registration and choosing one of the following methods:

1. Visa/Mastercard;
2. Interac;
3. iDebit;
4. EcoPayz;
5. InstaDebit;
6. Visa.

This transaction is instant.

Payouts

As for withdrawal, the operation may be done through the same method used for depositing when possible. Still, additional documentation and information may be required.

If a cashout is requested before the value of the deposit is entirely played through, this gambling website reserves the right to charge you a reasonable sum to cover the costs related to both the deposit and the withdrawal!

21.com claims that they’re trying their best to process the payouts in a maximum of 72 hours. Although this timeframe is common for Canadian casinos, it still is significantly before the ideal time of 24 hours, making a dent in our impressions and this 21.com casino review.

Support

Having an account is not a mandatory request for those who wish to contact the customer support via Live Chat. With or without an account, everyone should type in their name, email, followed by the message they want to address to the team. Also, it is necessary to select one of the following languages:

• English;
• Norwegian;
• Finnish;
• Japanese.

If a player decides to send an email instead, they should also provide their name, email address, and pick a category of inquiries from:

1. General questions;
2. Playing on 21.com;
3. Deposits and withdrawals;
4. Bonuses;
5. Account.

The 21.com Live Chat being available 24/7 is a significant advantage, and users will certainly appreciate it. The support seems to be friendly and helpful, even if it tends to take a while until you get an answer, the information they give is useful. Still, browsing through the T&C is recommended.

Games

Founded in 2018, this online casino hosts over 1200 games.

These titles are divided into many categories but you can use the search bar if you want to find a specific one. Try John Hunter and the Book of Tut, God of Olympus, Razor Shark or Fire Joker.

All these come from providers like Microgaming, Betsoft, Play’n GO, Quickspin, Elk Studios and others.

As for table games, you don’t have that may options. However, you can play Baccarat, Blackjack and Roulette. Live casino category comes with more than 40 games, but you can discover more if you enter the lobby. Before doing that you can see the number of seats occupied or the limits for bets.

Test the platform and the games using the demo mode. You are able to do that without having an account. This version comes with fictional bets and winnings, so they cannot pay out real funds.

How to navigate it

The massive number of software providers shows the diversity players should expect from this platform. They also offer games from every category, including Live Casino titles. The games page has a provider filter, so if you have a preferred one, you may browse through its games alone. You can also arrange the titles alphabetically or type in the name of a game or a provider.

This search feature is rare amongst Canadian casinos, giving this 21.com casino review an edge when comparing it to others.

Responsible gambling

The website’s responsible system lets you:

• Restrict your deposits;
• Set a session timeout limit, which automatically disconnects you if you surpass it;
• Take a break;
• Self-exclude;
• Close your account.

Remember, however, that self-exclusion is preferable to account closure should you face responsible gaming concerns. It is easier to reopen a closed account than one that went through self-banishment.

Breaks versus self-exclusion

Breaks are also a way to stay away from gambling, although it’s short-term only – it extends from one day to one month. Then, your account will resume its activities normally – you may even have your 21.com promotions unless they expired in the meantime.

Self-exclusion, on the other hand, extends from 6 months to 5 years. You will not know when the period ends. Furthermore, should you wish to start playing again, you must contact support first. They will give you 24 hours to think your decision through before lifting the ban off your profile.

The brief of 21.com casino review

What makes it better: The website offers Interac as a payment option, which is very important for Canadian players and not every casino has it. Games are available in Demo Mode, and there is an extensive list of software providers with whom the platform collaborates. The fact that they can also be filtered by provider is essential as, on some websites, players have a hard time finding the titles from their favourite creator. The support team is available 24/7 via live chat, which is always a good thing as not every gaming site offers that.

What can be worked on: There are not many payment options available. Cashouts will be processed within 72 hours. This could be improved, as there are Canadian casinos on the market that complete this process within a few hours. There is no phone support, and sometimes, players have to wait a couple of minutes to get an answer from Live Chat support agents.