Challenge Casino Review & Bonus Codes

Come along to discover a reliable Challenge Casino review that will help you make an informed decision. If you want to know what bonuses you can claim here, what games you can play or how to manage transactions, keep reading. Our team of experts has prepared everything for the Canadian punters!  

What’s the deal with Challenge Casino?

Challenge Casino was established in 2003 and is part of the Casino Rewards group, along with 20+ other brands. It runs on a Microgaming-developed platform. Therefore, this is also the company that provides most of its games.

The casino is owned by the Maltese company Apollo Entertainment Limited. Moreover, it is licensed and regulated by multiple gambling institutions, such as the UKGC, MGA and Kahnawake. This ensures a safe playing environment that guarantees responsible gaming, fair play and data protection.

Here are a few examples of responsible gambling tools you can find on the site:

• Deposits limits
• Cooling-off periods (from 24 hours to 6 weeks)
• Self-exclusion (minimum 6 months)
• Referrals to problem gambling organizations

Downloading the external software

Challenge Casino works a bit differently from other gambling sites. In order to have access to its services, you have to download an external software. Here’s how to do it:

1. Press the ‘Visit’ button on our site;
2. Click on ‘Download HD Software’;
3. Open the file and wait for it to install;
4. Click the icon on your desktop to access it.

The software hasn’t been updated recently. So, if you have a newer Windows version, it might not work correctly right from the start. If that’s the case, we recommend uninstalling it, restarting your computer and redownloading the software.

The registration process

After successfully installing the software, you may create an account and start making full use of the casino's services. This is how to register:

1. Open the software;
2. Click on ‘Win Real Money’ on the main page;
3. Complete the necessary information;
4. Hit ‘Register’.

Keep in mind that the information provided upon registration must also be verified. How? By sending certain documents. The following may be required:

• Copy of a valid ID, passport, driving licence.
• Utility bill or bank statement (no older than 3 months).
• Proof of ownership of the financial accounts used to deposit and withdraw funds.

If you check the ‘Automatic Login’ box upon registration, you won’t have to complete your username and password every time you open the software.

After successfully creating an account, you will be assigned a random username that cannot be changed. Thus, we suggest saving it somewhere in case you forget it. 

Accounts that have not been used for more than 60 days will be deemed inactive. In this case, all Challenge Casino bonuses will be forfeited, and the money in your real balance will be refunded upon request.

What can you play here?

More than 800 games supplied by Microgaming and other well-known providers like Evolution, SpinPlay Games and All41 Studios. There are more than 15 such companies!

Some of the most popular titles you can find here include Book of Oz, 9 Masks of Fire, Arena of Gold, Mystic Shrine and Frost Bite. The other available options are very diverse, being organized in multiple categories. You may try out:

• Classic slots
• Video slots
• Jackpots
• Table games (Video Poker, Blackjack, Roulette, live games)
• Bingo
• Variety games (scratch cards, keno, arcade, etc.)

Each section includes several filters that you make your search easier and help you find what you are looking for faster. For example, the slots section displays filters like ‘5-15 line’, ‘20+ line’, ‘free spins’ or ‘megaspin’.

All games have a quick deposit option that aims to make your gaming sessions run smoothly even when you are out of funds. Moreover, if you click the question mark icon in the top left corner, you will see a table of contents, including the game's description, RTP, features, symbols and other essential aspects.

Depending on the game you choose, it may open on a new page within the same tab or in a separate tab. Whatever the case, you have the option to run multiple sessions at once.

The external software doesn’t have a full-screen mode. Yet, you can manually drag the edges of the tab to maximize the image.

Games may take some time to load, and the software has a few noticeable glitches. For instance, the image might freeze for a few minutes, and certain features may become unselectable.

Challenge Casino bonuses to redeem

Canadian players can get accustomed to the software by claiming a first deposit offer or even a welcome package. These bonuses will allow you to try out several games without spending your real funds. But keep in mind that the welcome offer must be redeemed by making a deposit in maximum 7 days after registration.

Before cashing out bonus winnings, you must complete the specified wagering requirements. And remember that bonus amounts associated with different deposits might have separate wagering conditions. So, pay attention to the terms and conditions when claiming an offer. If you want to withdraw your real balance while having an active promotion, you can do this by accepting that the remaining bonus amount will be forfeited.

You can opt for the sign-up bonus when you register or claim it later from the ‘My Promotions’ section.

The transactional end

When you are ready to start playing games, you first need to credit your account. In Canada, you have plenty of deposit options such as Visa, Mastercard, Interac, eCheck, Neosurf, iDebit and many more.

The minimum sum you can fund your account with is C$10. Once a transaction is completed, it cannot be cancelled, reversed or refunded. So, make sure to closely monitor your payments. Your transactional history will be available in the ‘My Account’ section, under ‘Cashier’.

What are the cashout options?

When it comes to withdrawals, the following alternatives may be used:

• Visa, Mastercard
• Interac e-Transfer
• eCheck, iDebit
• Instadebit, ecoPayz
• MuchBetter
• Express Connect

You are allowed to cash out a minimum of C$50 per transaction and a maximum or C$4,000 per week. Once you request a withdrawal, it will enter a pending period of 2 days. After that, it will be processed by the casino in up to 3 days, depending on your chosen payment method.

E-wallets may be processed faster than other payment methods.

Where do you go for help?

If you require assistance along the way, you may click the 'Help' icon at the bottom of the page. You will be redirected to a separate tab that contains a detailed casino guide explaining how to perform different actions. But if that’s not enough, you can also access the live chat, which is available 24/7, or send an email at support@crhelpdesk.com.

When you access the online chat, you will have to confirm your email address, name and date of birth. And if an operator is not prepared to answer any of your queries, you will be transferred to another one who can handle the issue better.

Concluding our Challenge Casino review

Reasons to join: The casino offers plenty of gaming options from multiple categories. Apart from that, it provides various deposit and withdrawal methods, and it has no transactional fees. If you encounter any issues while playing here, you will be helped by a well-trained support team. Live chat operators will solve your queries to the best of their abilities, and if they don’t know how to handle a situation, you will be transferred to a specialist.

What needs improvement: The casino’s downloadable software is quite outdated and has some noticeable lags and glitches that can disrupt your gaming session. Moreover, it is not available on other operating systems other than Windows. Above all, the wagering requirements are very high compared to other gambling sites.