Euro Palace Casino Review & Bonus Codes | 2023

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Security and licensing

Canadian players should know that Euro Palace Casino works under the regulations of the Mohawk territory of Kahnawake and, therefore, they acknowledge that the casino will share information about them with the Kahnawake Gaming Commission.

Also, it owns an MGA license, which was issued on the 1^st of August 2008. Apart from other online regulatory authorities, this one is more rigorous, so the players may come looking for sites with such a license, knowing they gamble in a safe place.

Another thing that assures all users their data is protected with SSL encryption technology. Its role is to ensure the information sent over the internet’s security. This way, a third party cannot gain access to it, and only the secure server and the user’s computer are able to.

Something else that should be known about Euro Palace Casino is that it is not a white-label, as it operates on a Digimedia platform. For anyone that’s not accustomed to this term, it represents a product that is crated with the purpose of being sold and re-branded. All properties provided by Digimedia are certified by eCOGRA. This is an independent body responsible for the operations run by every gaming site.

How to open an account

Registering at Euro Palace Casino shouldn’t raise any issues. The future user will only have to fill in a form with the personal information usually requested, more precisely:

• first and last name;
• date of birth;
• address;
• phone number.

You will also have to come up with a username and password.

When registering, one agrees that he’s willing to be contacted by email, SMS, phone call, regarding his profile. He may, however, unsubscribe from all forms of communication by contacting the casino. Business-related communication will still be received, but if the person cancelled their subscription for promotional material, it would take around three days before being removed from the mailing list.

More to know before registering

First of all, no one should open more than one account per household, shared computer, and it should not be forgotten that the player’s data must always be up to date. The casino may also refuse someone’s registration or choose to deregister a person, excluding that individual at any moment, but this shall be announced through a written notice.

What happens to inactive accounts

Players that haven’t visited the site in a certain amount of time, showing no signs of activity, will have their account tagged as Inactive. It should be known that Euro Palace Casino is part of a casino group, and an individual may have accounts opened on more platforms that are part of it. However, if they all become dormant, then the following measures are going to be taken:

1. the credit balance would be subjected to a monthly fee of C$10 until it has reached C$0, or the user starts playing again;
2. even if any playthrough requirements have been met, the money resulting from the Euro Palace Casino bonus code will expire within six months, if not used. This applies to both bonus and real cash.

If the player’s account is terminated, then the balance existing when that measure was taken shall be credited to their credit card or sent by cheque. It could be that the site voids all winnings and confiscates the funds if:

• The user owns more than one active account;
• The name on the card used for payment doesn’t match the one on the casino;
• He performs a withdrawal before meeting the playthrough requirements of a Euro Palace Casino bonus code.

Complete the verification process

Euro Palace Casino will perform verifications, and any changes such as a new email address or phone number must be reported to them. It needs to be marked that the user will have to provide proof of identity and age so that he’s allowed to become a member of the Euro Palace Casino.

To become an all-access member, everyone is obligated to verify their profile, which can only happen once they’ve received the activation mail. For this to take place, everyone must upload the documents in the “My Account” section, or, if they downloaded the desktop or iOS app, to follow this scheme:

1. Click on “Contact us”;
2. “Update my details”;
3. “Upload My Documents”.

The process should take around 48 hours, during which the documents are overviewed. This part of the process is essential, as all activities shall be suspended until the player’s details are verified.

Claiming the Euro Palace Casino bonus codes

It’s easy to get any Euro Palace Casino bonus codes, be it the welcome offer or other deals. However, before claiming them, every Canadian player should know that they come with specific rules, which may suffer some modifications.

Gamblers are advised to read those before proceeding, along with the general terms.

It should not be forgotten that the Euro Palace Casino bonus codes may be terminated anytime and without notice. Still, however, bonuses and/or winnings that remain must be used within six weeks. Once this period passes, they will be voided.

About their welcome offer

You must place a minimum deposit to qualify for this. To withdraw your winnings, you must complete a certain wagering requirement. This last request is available for all bonus codes unless otherwise stated. This also includes free ones such as bonus spins or no deposit promotions. It could be that there is some money left once the playthrough was complete.

You are able to get this deal only once per IP address, email and so on. If you already own an account at another casino within this network, you will not be eligible for Europe Casino bonus codes credited on first deposit. Still, if the bonus was turned over 100 times, it becomes possible to come into possession of one more promotion.

Wagering contribution

Everyone should know that meeting the wagering conditions is an essential part and that not all games contribute the same way:

• Slots, Keno, Scratch Card games – 100%;
• NetEnt Slots – 50%;
• Re-spin Slot games – 10%;
• Table Poker, Roulette, Video/Power Poker, Blackjack, Casino War – 8%;
• Classic Blackjack, Ace and Jacks or Better video poker – 2%;
• Baccarat, Craps, Red Dog, Sic Bo, Progressive Jackpots – 0%.

Other facts to be aware of

There’s a possibility, someone doesn’t want a bonus they were granted. If it is so, they may request to have the unused bonus code reversed by contacting the customer support. Euro Palace Casino bonus codes that played through at least once cannot be removed until the requirement is met.

It should be remembered that before withdrawals could happen, the gambler’s activity will be reviewed. Irregular patterns like zero, equal, low margin bets as well as hedge better will not be tolerated. Promotional abuse may also result in having the account terminated and access to the services blocked. Besides, access to any Euro Palace Casino bonus code already owned is going to be denied.

One more thing players must hang on to is the max bet limit. They mat bet up to C$8 per round and C$0.50 per line.

Euro Palace Casino loyalty program

It should be marked for starters that there are six levels, but one can be accessed only via invitation. The tiers and how many points are needed to move to the next tier are the following:

To get points, one must only wager. Making your first deposit will bring you 2500 points. The game’s outcome will not matter. For the slots, each C$1 wagered will result in 1 LP. In the following table are displayed the game types along with how much needs to be wagered to get one loyalty point:

To advance, you must achieve the necessary number of points by the end of the month. If this doesn’t happen, then he’ll go down one level.

Players can only convert their loyalty points into money, which is less than most casinos will offer within the VIP program. Some may even provide lifestyle awards, while others grant extra benefits.

The banking process

If you wish to make a transaction, you have to know that you cannot deposit any less than C$10. The following methods are available Visa, Mastercard, Visa Debit, Interac, eCheck, Electronic Check by InstaDebit, iDebit, MuchBetter, Paysafecard, Instant Payments, ecoPayz and more.

On the other hand, cashing out comes with more conditions that must be met concerning paperwork, limits, and so on. One essential detail is that withdrawals can only be made with the same method used for depositing. Subsequently, it needs to be remembered that the least one may cash out is C$50. The upper limit is C$10000 per day.

Withdrawing any amount higher than five times the sum of all lifetime transactions across the whole casino group will result in delayed gameplay. Besides, a withdrawal limit of C$4000 will be imposed. Any remaining amount shall be placed in the account until the user may perform a further withdrawal. Anyway, it is up to the casino management if they choose to apply this measure.

Some facts about the transaction process

After requesting a withdrawal, it will take 24 hours for the casino to process it. This will only takes place during working days. In the case of non-wagered deposits, Euro Palace Casino will reserve the right to return that amount to the original source. If that’s not possible, they will make use of a bank account held in the player’s name.

Anti-money laundering

The casino shall report to the federal or local authorities if such were to happen. To avoid any inconvenience caused by such practices, all Euro Palace Casino users must understand that cash will not be accepted. Besides, substantial or exceptional withdrawals can be made only if copies of the following will be sent:

• The most recent bank statement from which the wagers were paid;
• One government-issued document containing a photo;
• Utility bill no older than six months.

Once the money transfer from the casino to the Payment Service Provider was confirmed, they do not stand liable for damages, losses, or costs suffered by the player.

Additional checks you must complete

Euro Palace Casino will ask the person making the transaction to provide documents they will use for verification, among which:

• Proof of income;
• A copy of a document containing a photograph, such as a passport;
• Documents that confirm the residence, such as a bill, which must not be older than six months;
• A proof that they are the payment method’s owner.

This procedure is mandatory, and not going through it will lead to having the account terminated. For cumulative transactions of more or equal to C$2,000, Euro Palace Casino will have to verify the player’s identity.

The game array

Euro Palace Casino will put at gamblers’ disposal from slots to various table games. The games on this platform are provided by Microgaming and Evolution Gaming and count over 600 titles. The site has the products divided into categories such as:

• Slots;
• Tables;
• Live casino;
• Video poker;
• Progressive;
• Variety;
• Vegas.

Some slot machines they will find here are Fortunium, A Dark Matter, Beautiful Bones, Golden Era, and many others. The Table Games options go from Baccarat, Sic Bo, Roulette, Bingo, Keno, Poker, Craps, and many others, Blackjacks included. Gamblers may be interested in exclusive bonuses for Blackjack. These games can also be played in Live Casino.

People who wish to have access to the Euro Palace Casino bonus codes, slots, or any other facilities can also rely on the casino’s mobile version. They may access it from their browser. Those owning an iOS device will find an app in the store, which is free to download. Its rating is pretty good, and the reviews seem mostly positive.

Although Euro Palace Casino will confiscate any amount left in play that’s been there for more than 90 days, things are different when it comes to Video Poker. There, the player’s balance will be credited that amount.

Customer support and complaints

All users have at their disposal the Live Chat, which is available 24/7, and the email address fortunelounge@playersupportcenter.com. Any of these two shall serve just fine for contacting the support team.

Their live chat feature can be used also without being logged in. After pressing the chat button, you have to provide the next details:

• Username;
• Email address;
• First name.

Once you do this, the chat will start.

How to make a complaint?

Players are entitled to fill in a complaint any time they need. This way, if anyone is ever deregistered or suspended from Euro Palace Casino, they can address this matter to eCOGRA or Kahnawake Gaming Commission. Users have 30 days to do this, otherwise, the casino will withhold payment of the contested funds, exclude that person from all other casinos from the group, determine the criteria that must be met so that a new account can be opened.

There are some details the complainer must consider when writing the mail. Therefore, the following cannot be missing:

• Their username or account number;
• First and last name;
• The problem explained as detailed as possible.

This will have to be sent to complaints@playersupportcenter.com, but, if the answer is not satisfying, besides the two instances mentioned above, MGA can also be addressed. All contact information must be present.

Where Euro Palace Casino shines

Euro Palace Casino is a safe choice for players in Canada. The platform operates under reputable regulators and brings several other advantages as well:

• Games in the most popular categories. Euro Palace Casino offers a wide variety of gaming options in all major categories including slots, roulette, blackjack, poker, and live games. The game offerings are divided into regular and mobile games, so the mobile-optimized options are easy to find for smartphone users.
• Demo mode. Many games can be played as a demo, i.e., without spending money.
• Powered by Microgaming. This provider is powered by Microgaming–this contributes strongly to its trustworthiness because it is a well-known game manufacturer in the industry. The offer also includes titles from NetEnt and Evolution Gaming.
• Euro Palace Casino is not only licenced by the Malta Gaming Authority, but it is also regulated by eCOGRA (eCommerce and Online Gaming Regulation and Assurance) and recognized as a secure provider.
• Fast payouts. The casino processes withdrawal requests within 24 hours. How long it takes for the withdrawal to appear to the user depends on the payment service.

Where Euro Palace Casino falls short

Despite its excellent licencing and fast payouts, there are some points that could be improved about Euro Palace:

• Website seems cluttered. The website seems a bit messy and confusing. The banking section in particular is quite busy, so it is difficult to find the right information at a glance.
• Banking options. With Visa, Mastercard, Skrill, Neteller, ecoPayz, and Interac, the platform offers some of the most popular payment methods, but some others are missing. Also, note that some payment methods are only available for deposits; the selection for withdrawals is quite limited.
• Few game providers. There are some high-quality game providers, but only three in total. This limits the selection of games somewhat.
• Unclear payout conditions. The payout conditions seem a bit complicated. For requests, users have to meet some requirements and send in documents. The maximum cashout is stated as C$13,000 per day–there doesn’t seem to be a weekly or monthly limit.

What Euro Palace Casino is best for

With the Euro Palace Casino Loyalty Program, the platform offers a VIP program with several levels. With every wager, users collect points and get perks in return. However, this seems to be the only kind of benefit. Despite the tiered structure, this is more of a loyalty than VIP program in the end.

Is Euro Palace Casino right for you?

At Euro Palace Casino, Canadians play safely and can access a selection of high-quality games. We particularly appreciate the dual licencing by two extremely trustworthy bodies and the close cooperation with Microgaming. Unfortunately, the banking and withdrawal conditions are somewhat unclear on the website, but details can be requested in the live chat.