The next big online casino in Canada could come from the most unassuming of sites and our review of Hugo Casino may have just uncovered a real gem. But does Hugo Casino have the depth to earn your sign-up?
How We Rate
At CasinoBonusCA, we evaluate casinos objectively based on a strict rating process to give you the most accurate and up-to-date information. We prioritize transparency and honesty, which is why we evaluate and provide detailed information on a casino's licence, limits, fees, and other aspects that may impact your user experience. We take pride in our commitment to maintaining the highest level of integrity in our ratings, and our users can trust us to deliver unbiased and trustworthy verdicts of the casinos we evaluate.
Affiliate Disclosure
At CasinoBonusCA, we may receive compensation from our casino partners if you decide to register with them through the links we provide. However, we assure you that all the verdicts expressed are our own and reflect our honest and unbiased tests & analysis of the casinos we review.
Sign up for a Hugo Casino account now to unlock this extremely generous welcome offer.
1st deposit: 100% up to C$220 + 100 free spins
2nd deposit: 75% up to C$220 + 75 free spins
3rd deposit: 50% up to C$460 + 100 free spins
Bonus Details
Unlocking this Hugo Casino welcome package is easy. Simply sign up for an account and make a qualifying deposit of C$50 to automatically receive the first offer of C$220 + 100 free spins.
The second and third offers require a C$20 and C$30 minimum deposit respectively. All the bonuses come with a 45x wagering requirement and the most you can win is 10x the bonus amount awarded.
Pros & Cons
Pros
Three separate welcome offers
Free spins included
Cons
45x wagering requirement
High minimum deposit
Bonus Verdict
Overall, this is a very good welcome package for new players. We love the three separate bonuses, and the free spins really sweeten the deal.
However, the minimum deposit for the first offer is C$50 and the wagering requirements are 45x. This is a little higher than we found elsewhere.
Rate this Bonus
19+, play responsibly. This offer is not available to players residing in Ontario.
VIP List
4.9 / 5
Subscribers Only – Join Our VIP List to Get the Latest Offers
Subscribe to get the latest offers by email.
Your e-mail will not be shared with any third parties. By adding your e-mail you agree to receive daily casino promotions, and this will be the sole purpose it will be used for.
This generous cashback offer will see you earn 20% up to C$300 just for playing at Hugo Casino.
Bonus Details
Get cashback every Monday thanks to this generous Hugo Casino perk. The total reward paid out is 20% of your losses from Monday-Sunday the week previous.
The wagering requirement for the bonus is 30x and it will expire after seven days if you don’t use it.
Pros & Cons
Pros
Rewards just for playing at Hugo Casino
VIP guests receive even more cashback
Cons
30% wagering requirement
Only top level VIPs receive full 20%
Bonus Verdict
Getting money for losing at a casino is always a welcome perk. The generous offer will soften the blow for anything you lose.
However, to unlock the full amount, you will need to be a LVL 5 VIP member. On top of that, the cashback bonus comes with a 30x wagering requirement.
Rate this Bonus
19+, play responsibly. This offer is not available to players residing in Ontario.
Top Hugo Casino Bonus Alternatives
50 FREE SPINS ON SIGN UP ON MECHANICAL CLOVER AT IZZI CASINO
19+, play responsibly. This offer is not available to players residing in Ontario.
Disclaimer Gambling Addiction
CasinoBonusCA takes problem gambling seriously! We are dedicated to raising awareness regarding gambling addiction by providing information, resources and warning signs so that our users can prevent it from taking over their lives.
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19+, play responsibly. This offer is not available to players residing in Ontario.
19+, play responsibly. This offer is not available to players residing in Ontario.
19+, play responsibly. This offer is not available to players residing in Ontario.
19+, play responsibly. This offer is not available to players residing in Ontario.
19+, play responsibly. This offer is not available to players residing in Ontario.
19+, play responsibly. This offer is not available to players residing in Ontario.
Look & Feel
4.0
Look & Feel
4.5
Look & Feel
4.5
Look & Feel
3.0
Look & Feel
4.0
Look & Feel
4.0
Payout Speed
5.0
Payout Speed
4.0
Payout Speed
4.2
Payout Speed
5.0
Payout Speed
4.5
Payout Speed
3.5
Slot Games
5.0
Slot Games
4.0
Slot Games
5.0
Slot Games
5.0
Slot Games
5.0
Slot Games
5.0
Live Games
4.5
Live Games
3.5
Live Games
5.0
Live Games
4.0
Live Games
4.0
Live Games
4.5
Bonuses
4.0
Bonuses
4.0
Bonuses
5.0
Bonuses
3.0
Bonuses
4.0
Bonuses
4.0
Loyalty
4.0
Loyalty
4.0
Loyalty
4.8
Loyalty
3.0
Loyalty
4.5
Loyalty
4.0
Customer Service
4.0
Customer Service
4.0
Customer Service
4.5
Customer Service
5.0
Customer Service
4.0
Customer Service
3.5
Licensing
4.0
Licensing
3.5
Licensing
5.0
Licensing
4.0
Licensing
4.0
Licensing
4.0
How We Rate Hugo Casino | In-Depth Review
Our review team is made up of several talented industry insiders who have worked across numerous roles in the Canadian and European iGaming industry. This makes our team uniquely positioned to test and analyze online casinos.
You’ll gain crucial details on banking options, security and the quality of gambling products. Our analysis will provide you with all the important details and insights to make an informed decision when choosing your next gambling platform.
Hugo Casino Overview | Our Reviewers Found
Registration Process
1 min
KYC Process
1 day
Game Types
Live casino, Slots, Roulette, Baccarat, Classic Slots, Table games
Hugo Casino is a clean and simple-looking online casino which has excellent performance on both mobile and desktop devices. We reviewed the visual stylings and usability to determine the feel of using Hugo Casino on a variety of devices.
How to log in at Hugo Casino
Go to hugocasino.com and click on “Log In”. Alternatively, you can sign up using the web form on the homepage too.
Enter your email, create a username and password, and select your country and preferred currency
Agree to the terms and conditions.
Enter a promo code if you wish to claim a welcome bonus
Click “Register”
Finally, enter your full name, date of birth, gender, phone number and address
Click “Complete Registration”
How to verify Hugo Casino account
Log into your account and click on “Account”
Select “Verification”
Select your type of document
Click “Choose File” to upload your documentation
Continue steps 3 and 4 for each required proofs
KYC documents
ID: Passport or driver’s license
Proof of Payment: Copy of credit/debit card (front and back), bank statement
Address: Utility bill
Selfie: Clear picture of yourself with a passport or driver’s license
How to close Hugo Casino account
Log into your Hugo Casino account and withdraw any remaining account balance
Send an email to the support team requesting an account closure for an indefinite period
Respond to any queries and follow the instructions provided by the support team
Desktop Preview
Graphically, the web design won’t win any innovation awards, but the bird mascot is placed into some fun banners from time to time.
The menu is intuitively placed and navigating to different sections is very easy. It is an efficient website and each page loads quickly.
The game library does suffer from a lack of game filters. You can navigate by basic game type – so, slots, table games, roulette etc… – but that’s just about it. With so many games available, browsing can be a lengthy process sometimes.
Mobile Preview
As a scaled-down, optimized version of the desktop page, the mobile casino doesn’t differ much. The graphics are exactly the same and the layout is very similar. With less screen to fill up, the graphics do look better on mobile since a banner largely fills the screen. Performance is excellent too with pages loading just as fast as the desktop version.
We found the touchscreen responsiveness to be fast and appropriately sensitive. Players can comfortably swipe menus without accidentally opening a tab unnecessarily.
Hugo Casino is not available as a dedicated mobile app. This is not uncommon as offshore casinos usually choose to not jump through the many hoops required to get a gambling app on Google Play or the iOS App Store.
Apple and Android users can still enjoy Hugo Casino as a mobile-optimized webpage accessible via your preferred mobile browser.
Slot Games 5 /5
We confirmed 3,000 slot games with a wide range of themes from over 50 software providers including Pragmatic Play, Hacksaw Gaming, Yggdrasil, and Wazdan. Thousands of slots let you place bets for as little as C$0.10 and there are thousands of popular slot games which let you bet as much as C$250 per spin.
All of the slot games at Hugo Casino can be played as a free demo version with virtual currency – ideal for practicing or learning the game mechanics. Hugo Casino is also a Drop & Wins casino which means you can win a variety of random drops each month just by playing Pragmatic Play slots.
Best Hugo Casino slots
Book of Wild
Lucky Dama Muerta
Book of Kingdoms
Miss Cherry Fruits
Wild Kingdom
Book of Nibiru
Gates of Olympus
Sweet Bonanza
Chaos Crew II
Starlight Princess
Highest RTP slots from Hugo Casino
Book of 99 (99%)
Cowboy (98.40%)
Marching Legions (98.12%)
Nuwa (98%)
Golden Tour (97.71%)
Zombie Queen (97.70%)
Ducks Til Dawn (97.69%)
Grand Luxe (97.53%)
Triple Tigers (97.52%)
Griffins Quest (97.52%)
Slots We Tested
Game
Provider
RTP
7 Piggies
Pragmatic Play
94.04 %
Fire Strike
Pragmatic Play
95.5 %
Hot to Burn Hold and Spin
Pragmatic Play
96.7 %
Sugar Rush
Pragmatic Play
95.5 %
Big Bass Splash
Pragmatic Play
96.71 %
Slots Game Types
Megaways: 50
Book of: 50
Fixed-jackpot
Progressive jackpot
Bonus buy: 43
Bonus buy slots let you pay for a bigger stake that provides instant access to the game’s bonus feature.
Book of and Megaways are two of the most popular slot series in Canada. We also found numerous fixed jackpot slots and progressive jackpots that have increasing top prizes.
Slots
Classic Slots
Live Dealer Games 4.5 /5
The live casino offering at Hugo Casino impressively boasts more than 300 games from ALG, Pragmatic Live, Playtech and 7Mojo. Besides all the classics covering blackjack, roulette, baccarat and poker, there are loads of exciting variants and game shows.
We also found a great deal of niche games like Teen Patti and Andar Bahar. Only Playtech has game lobbies and they cover a few different game types. There are no other game filters to help sort the live collection.
Live casino
Roulette
Baccarat
Table games
Live roulette at Hugo Casino
Type of Roulette Game
Provider
PowerUP Roulette
Pragmatic Live
Hindi Roulette
Playtech
x1000 Quantum Roulette
Playtech
Live blackjack at Hugo Casino
Type of Blackjack Game
Provider
Majority Rules Speed Blackjack
Playtech
Ruby Blackjack
Pragmatic Live
Golden Blackjack
ALG
Live baccarat at Hugo Casino
Type of Baccarat Game
Provider
Speed Baccarat
Pragmatic Live
Baccarat
ALG
VIP Baccarat
Playtech
Live dealer verdict
First and foremost, over 300 live games is a plentiful collection and we were very impressed with the variety of table options. We only counted four providers though which missed out on some of the big names like Evolution and Ezugi, although Pragmatic Live and Playtech are still excellent providers.
The game variety included loads of variants that featured different themes, side bets, and unique rule changes. There are plenty of “standard” tables too for those who are after an authentic casino experience. Just like the slot section, the live casino does suffer from a lack of game filters but there are a few lobbies to help out.
Hugo Casino table games
Blackjack
Roulette
Baccarat
Poker
Andar Bahar
Craps
Poker variations include Casino Hold’em and Oasis Poker while other games like Blackjack have versions that introduce a different number of decks. There are numerous different versions of roulette and baccarat titles.
Payments 5 /5
Neteller
Ecopayz
Neosurf
Skrill Moneybookers
Bank Transfer
Giropay
Sofort Banking
Zimpler
Trustly
Litecoin
Ethereum
Dogecoin
Klarna
Rapid Transfer
MiFinity
SticPay
Jeton
Tether
eZeeWallet
Bitcoin Wallets
MasterCard
MuchBetter
Paysafecard
Visa
Interac
Hugo Casino is a Canadian casino which means you can deposit and withdraw using Interac. Additionally, you can deposit with Mastercard.
Deposits and withdrawals can also be completed using seven different cryptocurrencies and several e-wallet solutions including Payz, MuchBetter, AstroPay and Sticpay.
Hugo Casino deposit process
Log into your Hugo Casino account and click on the orange “Balance” button located at the top right of the screen
Choose a deposit method
Select or enter your deposit amount and enter a promo code if you want to
Click “Deposit CAD”
Follow any prompts required within the payment gateway of your selected payment method
What is the Hugo Casino minimum deposit?
Cryptocurrencies require a minimum deposit of C$70 while CashtoCode only requires C$25. All other payment methods have the same minimum deposit requirement of only C$30. Most methods have a maximum deposit limit of $10,000 but there are some exceptions such as Mastercard topping out at C$950 or Interac payments which can reach a maximum of C$3,000.
Hugo Casino withdrawal process
Withdrawing your winnings is just as easy as making a deposit.
Log into your account and click on “Balance”
Choose “Withdraw”
Select a payment method
Enter your withdrawal amount and enter any required details
Click “Withdraw”
Some payment methods may open a payment gateway to complete the request
Hugo Casino withdrawal time
Withdrawal requests are processed between Monday and Friday between 09:00 and 18:00 (GMT+2). Processing only takes 24 hours though and most payouts should occur within 24 hours of successful processing. We received our payouts in under 48 hours during our tests. The minimum withdrawal amount for crypto payouts is C$70 while all other methods are only C$30.
Reasons for Hugo Casino payout problems
You have an uncleared wagering requirement
Incorrect payment details were used
Your identity needs to be verified or reverified
Hugo Casino fees
There are no transaction fees but the casino does reserve the right to charge withdrawal fees if necessary. We did note a C$73 chargeback fee and a monthly C$7 fee charged against an account considered to be inactive. The inactivity charge will continue until the account balance is empty or the account is reactivated.
Our reviewing team features experts with experience in obtaining and maintaining casino licenses. This makes us perfectly positioned to analyze and determine the authenticity of any license an online casino claims to have obtained. We always make sure we only ever recommend online casinos that are safe, secure, and legitimate.
Hugo Casino Trustworthiness
Details
Company
GBL Solutions N.V.
Year of establishment
2023
Company Registration Number
155090
Address
Dr. Henri Fergusonweg 1, Curacao
Curacao
Is Hugo Casino Legit?
Yes. GBL Solutions operates several respected online casinos and genuinely possesses a gambling license from Antilliephone N.V. (License no. 8048/JAZ2020-074). The casino operator has demonstrated safe business practices and offers secure banking. We also confirmed that the software providers and games offered are independently tested for fairness by eCogra too.
Is Hugo Casino safe?
Hugo Casino uses several industry-standard tools to ensure your safety and security when gambling online. This includes tools to confirm the fairness of games and reliably secure banking.
eCogra
iTechLabs
GLI
256-bit SSL encryption
Gamcare
Customer Service 4 /5
You can reach assistance 24/7 via three dedicated channels in the form of email, Telegram and live chat support. Additionally, the casino has a FAQ section that provides insights into common queries covering account issues, deposits and withdrawals, and security.
How to contact Hugo Casino
Email support is accessed by either sending a message to [email protected] or by using the web form located on the “Contact Us” page. The “Contact Us” page is easily accessed from the bottom of the Hugo Casino website.
Live Chat is easily found by clicking the yellow chat bubble located at the bottom right of the screen. You can select a specific department to speak to and we instantly connect to a real agent during our tests. Finally, the Telegram channel can also be used to message a support agent but response times appear to be incredibly slow.
However, live chat connects within seconds and our emails were replied to within 12 hours during our tests.
How we tested customer support
We tested the level of knowledge the support team provided by asking very complex questions. The professionalism of each support operator was tested by acting as expert players, novice players, and rude players. Finally, the response times were analyzed by making support requests using all available methods during both peak and quiet periods.
Customer support verdict
Responsetime: Instantly reach Live Chat assistance or get an email response in under 12 hours
Staffavailability: The support team is available 24/7
Overallexperience: We were impressed by the support team which was fast to respond via live chat and provided accurate and useful information
Players join the VIP program when they register for a Hugo Casino account and immediately gain a weekly cashback offer. You can advance through the levels by betting with 1 loyalty point (1 coin) earned for every C$1,460 bet. As you earn points you can reach higher levels – with a maximum of five levels – and the amount of bets needs to earn a point is reduced as you move up.
Besides earning perks such as exclusive bonuses and an increased withdrawal limit, loyalty points can be redeemed in the shop for free spins and cash bonuses. Further points can also be earned by competing in casino tournaments and special achievements.
VIP levels & benefits
Level
Benefits
1 LVL
· 10% weekly cashback
· 50% birthday deposit bonus
2 LVL
· 12% weekly cashback
· 60% birthday deposit bonus
3 LVL
· 15% weekly cashback
· 100 free spins
· Personal account manager
· 70% birthday deposit bonus
4 LVL
· 17% weekly cashback
· 125 free spins
· Personal account manager
· 80% birthday deposit bonus
5 LVL
· 20% weekly cashback
· 150 free spins
· Personal account manager
· 100% birthday deposit bonus
Where Does Hugo Casino Shine?
3,000 slots and more than 300 live casino games
Easy VIP program with cashback and free spins prizes
Rewards points can be redeemed for bonus prizes
Well-varied cashier options for modern and traditional banking
Where Does Hugo Casino Fall Short?
Low maximum withdrawal limitations
Lack of game filters to simplify game selection
What Is Hugo Casino Best For?
We determined Hugo Casino seriously excelled as an online slot casino. With over 3,000 slots, there is always plenty of variety and the numerous software providers feature some of the biggest brands in the industry. Couple these great games with Pragmatic Play’s Drop & Wins, and you’ve got a great casino for slot gaming.
Is Hugo Casino Right for You?
Hugo Casino offers thousands of games, supports a wide variety of banking options, and the platform is an excellent performer on mobile and desktop. This makes the casino a great option for anyone seeking an immersive casino experience. The casino certainly favours more casual or intermediate players over serious high rollers though.
3D table games do not offer high betting limits and there are not as many live VIP tables as many other big operators in Canada. This only affects serious players though. There are more than enough exciting games and jackpot prizes to suit most online casino players.
Slots
Classic Slots
Live casino
Roulette
Baccarat
Table games
Neteller 
Ecopayz 
Neosurf 
Skrill Moneybookers 
Bank Transfer 
Giropay 
Sofort Banking 
Zimpler 
Trustly 
Litecoin 
Ethereum 
Dogecoin 
Klarna 
Rapid Transfer 
MiFinity 
SticPay 
Jeton 
Tether 
eZeeWallet 
Bitcoin Wallets 
MasterCard 
MuchBetter 
Paysafecard 
Visa 
Interac 
Curacao
