Canada Accepted Canada

Location

  • Canada
  • Quebec
  • British Columbia
  • Ontario
  • Alberta
  • Manitoba
  • Nova Scotia
  • New Brunswick
  • Newfoundland and Labrador
  • Prince Edward Island
  • Northwest Territories
  • Yukon
  • Nunavut
Hugo Casino

Hugo Casino Bonus Codes, Deals & Expert Review

The next big online casino in Canada could come from the most unassuming of sites and our review of Hugo Casino may have just uncovered a real gem. But does Hugo Casino have the depth to earn your sign-up?

Our Hugo Casino Ratings

Rating

4.3 / 5

Visit Hugo Casino
Live Games
4.5/5
Bonuses
4/5
Loyalty
4/5
Rate the Casino
Claire Said

Author

Updated:

Hugo Casino Bonuses and Offers

Bonus

225% UP TO C$900 + 275 FREE SPINS WITH WELCOME PACKAGE AT HUGO CASINO

Play

Bonus code:

NOT REQUIRED

Wagering

45x

Min. Deposit

C$ 50

Max. Cashout

10x the bonus amount awarded

Sign up for a Hugo Casino account now to unlock this extremely generous welcome offer.

  • 1st deposit: 100% up to C$220 + 100 free spins
  • 2nd deposit: 75% up to C$220 + 75 free spins
  • 3rd deposit: 50% up to C$460 + 100 free spins

Bonus Details

Unlocking this Hugo Casino welcome package is easy. Simply sign up for an account and make a qualifying deposit of C$50 to automatically receive the first offer of C$220 + 100 free spins.

The second and third offers require a C$20 and C$30 minimum deposit respectively. All the bonuses come with a 45x wagering requirement and the most you can win is 10x the bonus amount awarded.

Pros & Cons

Pros

  • Three separate welcome offers
  • Free spins included

Cons

  • 45x wagering requirement
  • High minimum deposit

Bonus Verdict

Overall, this is a very good welcome package for new players. We love the three separate bonuses, and the free spins really sweeten the deal.

However, the minimum deposit for the first offer is C$50 and the wagering requirements are 45x. This is a little higher than we found elsewhere.

Rate this Bonus
19+, play responsibly. This offer is not available to players residing in Ontario.

VIP List

4.9 / 5

Subscribers Only – Join Our VIP List to Get the Latest Offers

Subscribe to get the latest offers by email.

Your e-mail will not be shared with any third parties. By adding your e-mail you agree to receive daily casino promotions, and this will be the sole purpose it will be used for.

Bonus

EARN UP TO C$300 WITH HUGO CASINO CASHBACK BONUS

Play

Bonus code:

NOT REQUIRED

Wagering

30x

Min. Deposit

C$ 0

Max. Cashout

This generous cashback offer will see you earn 20% up to C$300 just for playing at Hugo Casino.

Bonus Details

Get cashback every Monday thanks to this generous Hugo Casino perk. The total reward paid out is 20% of your losses from Monday-Sunday the week previous.

The wagering requirement for the bonus is 30x and it will expire after seven days if you don’t use it.

Pros & Cons

Pros

  • Rewards just for playing at Hugo Casino
  • VIP guests receive even more cashback

Cons

  • 30% wagering requirement
  • Only top level VIPs receive full 20%

Bonus Verdict

Getting money for losing at a casino is always a welcome perk. The generous offer will soften the blow for anything you lose.

However, to unlock the full amount, you will need to be a LVL 5 VIP member. On top of that, the cashback bonus comes with a 30x wagering requirement.

Rate this Bonus
19+, play responsibly. This offer is not available to players residing in Ontario.

Top Hugo Casino Bonus Alternatives

Izzi Casino logo
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Exclusive

4.5 / 5

Wagering

30x W

Min. Deposit

C$ 0

Max. Cashout

No information

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15 NO WAGERING FREE SPINS ON ALKEMOR'S ELEMENTS AT WOLFY CASINO

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4 / 5

Wagering

No wagering

Min. Deposit

C$ 0

Max. Cashout

C$20

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20 FREE SPINS NO DEPOSIT AT WHEELZ CASINO

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Exclusive

4.3 / 5

Wagering

35x W

Min. Deposit

C$ 0

Max. Cashout

N/A

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19+, play responsibly. This offer is not available to players residing in Ontario.

Disclaimer Gambling Addiction

CasinoBonusCa takes problem gambling seriously! We are dedicated to raising awareness regarding gambling addiction by providing information, resources and warning signs so that our users can prevent it from taking over their lives.

Compare Hugo Casino Ratings, Bonus and Features

Hugo Casino

4.3 / 5

Visit casino

225% up to C$900 + 275 Free Spins with Welcome Package at Hugo Casino

House of Spades

3.9 / 5

Visit casino

Earn 200% up to C$1000 + 200 Free Spins at House of Spades Casino

JackpotCity Casino

4.8 / 5

Visit casino

150 Bonus Spins for C$10 + Four Bonuses up to C$1600 at JackpotCity Casino

MegaPari Casino

4 / 5

Visit casino

Welcome Package up to C$2,860 + 150 free spins at MegaPari Casino

Flappy Casino

4.1 / 5

Visit casino

Welcome Package up to C$2,000 + 250 Free Spins at Flappy Casino

Wheelz Casino

4.3 / 5

Visit casino

Up to $620 + 100 Free Spins at Wheelz Casino

Hugo Casino House of Spades JackpotCity Casino MegaPari Casino Flappy Casino Wheelz Casino
19+, play responsibly. This offer is not available to players residing in Ontario. 19+, play responsibly. This offer is not available to players residing in Ontario. 19+, play responsibly. This offer is not available to players residing in Ontario. 19+, play responsibly. This offer is not available to players residing in Ontario. 19+, play responsibly. This offer is not available to players residing in Ontario. 19+, play responsibly. This offer is not available to players residing in Ontario.

Look & Feel

4.0

Look & Feel

4.5

Look & Feel

4.5

Look & Feel

3.0

Look & Feel

4.0

Look & Feel

4.0

Payout Speed

5.0

Payout Speed

4.0

Payout Speed

4.2

Payout Speed

5.0

Payout Speed

3.5

Payout Speed

3.9

Slot Games

5.0

Slot Games

4.0

Slot Games

5.0

Slot Games

5.0

Slot Games

5.0

Slot Games

5.0

Live Games

4.5

Live Games

3.5

Live Games

5.0

Live Games

4.0

Live Games

4.5

Live Games

5.0

Bonuses

4.0

Bonuses

4.0

Bonuses

5.0

Bonuses

3.0

Bonuses

4.0

Bonuses

4.5

Loyalty

4.0

Loyalty

4.0

Loyalty

4.8

Loyalty

3.0

Loyalty

4.0

Loyalty

3.0

Customer Service

4.0

Customer Service

4.0

Customer Service

4.5

Customer Service

5.0

Customer Service

3.5

Customer Service

4.0

Licensing

4.0

Licensing

3.5

Licensing

5.0

Licensing

4.0

Licensing

4.0

Licensing

5.0

How We Rate Hugo Casino | In-Depth Review

Our review team is made up of several talented industry insiders who have worked across numerous roles in the Canadian and European iGaming industry. This makes our team uniquely positioned to test and analyze online casinos.

You’ll gain crucial details on banking options, security and the quality of gambling products. Our analysis will provide you with all the important details and insights to make an informed decision when choosing your next gambling platform.

Hugo Casino Overview | Our Reviewers Found

Registration Process

1 min

KYC Process

1 day

Game Types

Live casino, Slots, Roulette, Baccarat, Classic Slots, Table games

Live Games

300

Slots

3000

Deposit Methods

Neteller, Ecopayz, Neosurf, Skrill Moneybookers, Bank Transfer, Giropay, Sofort Banking, Zimpler, Trustly, Litecoin, Ethereum, Dogecoin, Klarna, Rapid Transfer, MiFinity, SticPay, Jeton, Tether, eZeeWallet, Bitcoin Wallets, MasterCard, MuchBetter, Paysafecard, Visa, Interac

Withdrawal Methods

Bank Transfer, Trustly, Visa MasterCard, Litecoin, Ethereum, Dogecoin, SticPay, eZeeWallet, Bitcoin Wallets, Skrill Moneybookers, MuchBetter, Neteller, Interac, Visa

Min deposit

C$ 10

Bonus code

Not Required

Featured in

New Online Casinos 2023

Protocol for Verifying the Accuracy of Data

Bonus claimed

No

Deposit sum

C$ 35

Deposit Methods

MasterCard

Game types played

Live casino, Roulette

Withdrawal sum

C$ 0

Last Checked

January 4, 2024

Registration Process Preview

Look & Feel 4 /5

Hugo Casino is a clean and simple-looking online casino which has excellent performance on both mobile and desktop devices. We reviewed the visual stylings and usability to determine the feel of using Hugo Casino on a variety of devices.

How to log in at Hugo Casino

  1. Go to hugocasino.com and click on “Log In”. Alternatively, you can sign up using the web form on the homepage too.
  2. Enter your email, create a username and password, and select your country and preferred currency
  3. Agree to the terms and conditions.
  4. Enter a promo code if you wish to claim a welcome bonus
  5. Click “Register”
  6. Finally, enter your full name, date of birth, gender, phone number and address
  7. Click “Complete Registration”

How to verify Hugo Casino account

  1. Log into your account and click on “Account”
  2. Select “Verification”
  3. Select your type of document
  4. Click “Choose File” to upload your documentation
  5. Continue steps 3 and 4 for each required proofs

KYC documents

  • ID: Passport or driver’s license
  • Proof of Payment: Copy of credit/debit card (front and back), bank statement
  • Address: Utility bill
  • Selfie: Clear picture of yourself with a passport or driver’s license

How to close Hugo Casino account

  1. Log into your Hugo Casino account and withdraw any remaining account balance
  2. Send an email to the support team requesting an account closure for an indefinite period
  3. Respond to any queries and follow the instructions provided by the support team

Desktop Preview

Graphically, the web design won’t win any innovation awards, but the bird mascot is placed into some fun banners from time to time.

The menu is intuitively placed and navigating to different sections is very easy. It is an efficient website and each page loads quickly.

The game library does suffer from a lack of game filters. You can navigate by basic game type – so, slots, table games, roulette etc… – but that’s just about it. With so many games available, browsing can be a lengthy process sometimes.

Mobile Preview

As a scaled-down, optimized version of the desktop page, the mobile casino doesn’t differ much. The graphics are exactly the same and the layout is very similar. With less screen to fill up, the graphics do look better on mobile since a banner largely fills the screen. Performance is excellent too with pages loading just as fast as the desktop version.

We found the touchscreen responsiveness to be fast and appropriately sensitive. Players can comfortably swipe menus without accidentally opening a tab unnecessarily.

Hugo Casino is not available as a dedicated mobile app. This is not uncommon as offshore casinos usually choose to not jump through the many hoops required to get a gambling app on Google Play or the iOS App Store.

Apple and Android users can still enjoy Hugo Casino as a mobile-optimized webpage accessible via your preferred mobile browser.

Slot Games 5 /5

We confirmed 3,000 slot games with a wide range of themes from over 50 software providers including Pragmatic Play, Hacksaw Gaming, Yggdrasil, and Wazdan. Thousands of slots let you place bets for as little as C$0.10 and there are thousands of popular slot games which let you bet as much as C$250 per spin.

All of the slot games at Hugo Casino can be played as a free demo version with virtual currency – ideal for practicing or learning the game mechanics. Hugo Casino is also a Drop & Wins casino which means you can win a variety of random drops each month just by playing Pragmatic Play slots.

Best Hugo Casino slots

  1. Book of Wild
  2. Lucky Dama Muerta
  3. Book of Kingdoms
  4. Miss Cherry Fruits
  5. Wild Kingdom
  6. Book of Nibiru
  7. Gates of Olympus
  8. Sweet Bonanza
  9. Chaos Crew II
  10. Starlight Princess

Highest RTP slots from Hugo Casino

  1. Book of 99 (99%)
  2. Cowboy (98.40%)
  3. Marching Legions (98.12%)
  4. Nuwa (98%)
  5. Golden Tour (97.71%)
  6. Zombie Queen (97.70%)
  7. Ducks Til Dawn (97.69%)
  8. Grand Luxe (97.53%)
  9. Triple Tigers (97.52%)
  10. Griffins Quest (97.52%)

Slots We Tested

Game Provider RTP
7 PiggiesPragmatic Play94.04 %
Fire StrikePragmatic Play95.5 %
Hot to Burn Hold and SpinPragmatic Play96.7 %
Sugar RushPragmatic Play95.5 %
Big Bass SplashPragmatic Play96.71 %

Slots Game Types

  • Megaways: 50
  • Book of: 50
  • Fixed-jackpot
  • Progressive jackpot
  • Bonus buy: 43

Bonus buy slots let you pay for a bigger stake that provides instant access to the game’s bonus feature.

Book of and Megaways are two of the most popular slot series in Canada. We also found numerous fixed jackpot slots and progressive jackpots that have increasing top prizes.

SlotsSlots
Classic SlotsClassic Slots

Live Dealer Games 4.5 /5

The live casino offering at Hugo Casino impressively boasts more than 300 games from ALG, Pragmatic Live, Playtech and 7Mojo. Besides all the classics covering blackjack, roulette, baccarat and poker, there are loads of exciting variants and game shows.

We also found a great deal of niche games like Teen Patti and Andar Bahar. Only Playtech has game lobbies and they cover a few different game types. There are no other game filters to help sort the live collection.

Live casinoLive casino
RouletteRoulette
BaccaratBaccarat
Table gamesTable games

Live roulette at Hugo Casino

Type of Roulette Game Provider

 PowerUP Roulette

Pragmatic Live

Hindi Roulette

Playtech

x1000 Quantum Roulette

Playtech

Live blackjack at Hugo Casino

Type of Blackjack Game Provider

 Majority Rules Speed Blackjack

Playtech

Ruby Blackjack

Pragmatic Live

Golden Blackjack

ALG

Live baccarat at Hugo Casino

Type of Baccarat Game Provider

 Speed Baccarat

Pragmatic Live

Baccarat

ALG

VIP Baccarat

Playtech

Live dealer verdict

First and foremost, over 300 live games is a plentiful collection and we were very impressed with the variety of table options. We only counted four providers though which missed out on some of the big names like Evolution and Ezugi, although Pragmatic Live and Playtech are still excellent providers.

The game variety included loads of variants that featured different themes, side bets, and unique rule changes. There are plenty of “standard” tables too for those who are after an authentic casino experience. Just like the slot section, the live casino does suffer from a lack of game filters but there are a few lobbies to help out.

Hugo Casino table games

  • Blackjack
  • Roulette
  • Baccarat
  • Poker
  • Andar Bahar
  • Craps

Poker variations include Casino Hold’em and Oasis Poker while other games like Blackjack have versions that introduce a different number of decks. There are numerous different versions of roulette and baccarat titles.

Payments 5 /5

Neteller Neteller
Ecopayz Ecopayz
Neosurf Neosurf
Skrill Moneybookers Skrill Moneybookers
Bank Transfer Bank Transfer
Giropay Giropay
Sofort Banking Sofort Banking
Zimpler Zimpler
Trustly Trustly
Litecoin Litecoin
Ethereum Ethereum
Dogecoin Dogecoin
Klarna Klarna
Rapid Transfer Rapid Transfer
MiFinity MiFinity
SticPay SticPay
Jeton Jeton
Tether Tether
eZeeWallet eZeeWallet
Bitcoin Wallets Bitcoin Wallets
MasterCard MasterCard
MuchBetter MuchBetter
Paysafecard Paysafecard
Visa Visa
Interac Interac

Hugo Casino is a Canadian casino which means you can deposit and withdraw using Interac. Additionally, you can deposit with Mastercard.

Deposits and withdrawals can also be completed using seven different cryptocurrencies and several e-wallet solutions including Payz, MuchBetter, AstroPay and Sticpay.

Hugo Casino deposit process

  1. Log into your Hugo Casino account and click on the orange “Balance” button located at the top right of the screen
  2. Choose a deposit method
  3. Select or enter your deposit amount and enter a promo code if you want to
  4. Click “Deposit CAD”
  5. Follow any prompts required within the payment gateway of your selected payment method

What is the Hugo Casino minimum deposit?

Cryptocurrencies require a minimum deposit of C$70 while CashtoCode only requires C$25. All other payment methods have the same minimum deposit requirement of only C$30. Most methods have a maximum deposit limit of $10,000 but there are some exceptions such as Mastercard topping out at C$950 or Interac payments which can reach a maximum of C$3,000.

Hugo Casino withdrawal process

Withdrawing your winnings is just as easy as making a deposit.

  1. Log into your account and click on “Balance”
  2. Choose “Withdraw”
  3. Select a payment method
  4. Enter your withdrawal amount and enter any required details
  5. Click “Withdraw”
  6. Some payment methods may open a payment gateway to complete the request

Hugo Casino withdrawal time

Withdrawal requests are processed between Monday and Friday between 09:00 and 18:00 (GMT+2). Processing only takes 24 hours though and most payouts should occur within 24 hours of successful processing. We received our payouts in under 48 hours during our tests. The minimum withdrawal amount for crypto payouts is C$70 while all other methods are only C$30.

Reasons for Hugo Casino payout problems

  • You have an uncleared wagering requirement
  • Incorrect payment details were used
  • Your identity needs to be verified or reverified

Hugo Casino fees

There are no transaction fees but the casino does reserve the right to charge withdrawal fees if necessary. We did note a C$73 chargeback fee and a monthly C$7 fee charged against an account considered to be inactive. The inactivity charge will continue until the account balance is empty or the account is reactivated.

Hugo Casino Payments vs Other Casino Payments

Hugo CasinoNorthStar Bets CasinoMango Spins CasinoVegaz CasinoBluechip CasinoSpin RioYoju CasinoCasino Intense
Interac
Visa
Instadebit
eCheck
iDebit
Paysafecard
Apple Pay
MuchBetter
Flexepin
MasterCard

Licensing & Security 4 /5

Our reviewing team features experts with experience in obtaining and maintaining casino licenses. This makes us perfectly positioned to analyze and determine the authenticity of any license an online casino claims to have obtained. We always make sure we only ever recommend online casinos that are safe, secure, and legitimate.

Hugo Casino Trustworthiness Details

Company

GBL Solutions N.V.

Year of establishment

 2023

Company Registration Number

 155090

Address

 Dr. Henri Fergusonweg 1, Curacao

  • Curacao Curacao

Is Hugo Casino Legit?

Yes. GBL Solutions operates several respected online casinos and genuinely possesses a gambling license from Antilliephone N.V. (License no. 8048/JAZ2020-074). The casino operator has demonstrated safe business practices and offers secure banking. We also confirmed that the software providers and games offered are independently tested for fairness by eCogra too.

Is Hugo Casino safe?

Hugo Casino uses several industry-standard tools to ensure your safety and security when gambling online. This includes tools to confirm the fairness of games and reliably secure banking.

  • eCogra
  • iTechLabs
  • GLI
  • 256-bit SSL encryption
  • Gamcare

Customer Service 4 /5

You can reach assistance 24/7 via three dedicated channels in the form of email, Telegram and live chat support. Additionally, the casino has a FAQ section that provides insights into common queries covering account issues, deposits and withdrawals, and security.

How to contact Hugo Casino

Email support is accessed by either sending a message to [email protected] or by using the web form located on the “Contact Us” page. The “Contact Us” page is easily accessed from the bottom of the Hugo Casino website.

Live Chat is easily found by clicking the yellow chat bubble located at the bottom right of the screen. You can select a specific department to speak to and we instantly connect to a real agent during our tests. Finally, the Telegram channel can also be used to message a support agent but response times appear to be incredibly slow.

However, live chat connects within seconds and our emails were replied to within 12 hours during our tests.

How we tested customer support

We tested the level of knowledge the support team provided by asking very complex questions. The professionalism of each support operator was tested by acting as expert players, novice players, and rude players. Finally, the response times were analyzed by making support requests using all available methods during both peak and quiet periods.

Customer support verdict

  • Response time: Instantly reach Live Chat assistance or get an email response in under 12 hours
  • Staff availability: The support team is available 24/7
  • Overall experience: We were impressed by the support team which was fast to respond via live chat and provided accurate and useful information
Phone:
No phone available
Live chat:
Yes

Loyalty 4 /5

Players join the VIP program when they register for a Hugo Casino account and immediately gain a weekly cashback offer. You can advance through the levels by betting with 1 loyalty point (1 coin) earned for every C$1,460 bet. As you earn points you can reach higher levels – with a maximum of five levels – and the amount of bets needs to earn a point is reduced as you move up.

Besides earning perks such as exclusive bonuses and an increased withdrawal limit, loyalty points can be redeemed in the shop for free spins and cash bonuses. Further points can also be earned by competing in casino tournaments and special achievements.

VIP levels & benefits

Level Benefits

 1 LVL

·       10% weekly cashback

·       50% birthday deposit bonus

 2 LVL

·       12% weekly cashback

·       60% birthday deposit bonus

 3 LVL

·       15% weekly cashback

·       100 free spins

·       Personal account manager

·       70% birthday deposit bonus

4 LVL

·       17% weekly cashback

·       125 free spins

·       Personal account manager

·       80% birthday deposit bonus

5 LVL

·       20% weekly cashback

·       150 free spins

·       Personal account manager

·       100% birthday deposit bonus

 

Where Does Hugo Casino Shine?

  • 3,000 slots and more than 300 live casino games
  • Easy VIP program with cashback and free spins prizes
  • Rewards points can be redeemed for bonus prizes
  • Well-varied cashier options for modern and traditional banking

Where Does Hugo Casino Fall Short?

  • Low maximum withdrawal limitations
  • Lack of game filters to simplify game selection

What Is Hugo Casino Best For?

We determined Hugo Casino seriously excelled as an online slot casino. With over 3,000 slots, there is always plenty of variety and the numerous software providers feature some of the biggest brands in the industry. Couple these great games with Pragmatic Play’s Drop & Wins, and you’ve got a great casino for slot gaming.

Is Hugo Casino Right for You?

Hugo Casino offers thousands of games, supports a wide variety of banking options, and the platform is an excellent performer on mobile and desktop. This makes the casino a great option for anyone seeking an immersive casino experience. The casino certainly favours more casual or intermediate players over serious high rollers though.

3D table games do not offer high betting limits and there are not as many live VIP tables as many other big operators in Canada. This only affects serious players though. There are more than enough exciting games and jackpot prizes to suit most online casino players.