LeoVegas Bonuses & Review for Canadian Players

Reading this LeoVegas review is necessary for all Canadian gamblers who wish to join this platform. With so many years of experience, the expectations are high for this online casino. We’ve tested it and thoroughly analyzed every aspect of it, from games to payment options and customer support. Here are all its advantages and disadvantages, along with our recommendations and warnings!

LeoVegas Casino – History and Overview

Owned by LeoVegas Gaming Ltd. and launched in 2012, this platform had plenty of time to improve itself. Thanks to its progress, it has won over 15 awards during its time in the industry, including the 2016 and 2017 EGR Nordics Award for Casino Operator. In 2016, this platform won the Mobile Operator of the Year Award by EGR Nordic Awards.

To mark the fifth birthday occasion in 2017, it launched The Leo Initiative, a charity project supported by the Group. 

The mother company, LeoVegas AB, is located in Sweden, but all operations are located in Malta. The company is listed on the Nasdaq Stockholm with the following stats:

This operator saw a 17% increase in revenue for the second quarter of 2020, amounting to around C$130.9m.

LeoVegas is also the proud sponsor of Leicester Tigers, a professional rugby union club based in England and plays in Premiership Rugby.

The online casino is fully licensed and regulated by the Malta Gaming Authority and the United Kingdom Gambling Commission, two of the strictest regulatory bodies. 

How to become a member of LeoVegas Canada

Registering an account at this casino is as simple as it is on any other platform. The process comes with two steps, each containing the following fields to fill out:

1. Email address, password, mobile number;
2. First & last name, street address, postal code, city, country, date of birth, gender, session limit (from no limit to 16 hours).

The first step is where they also have the option to choose the welcome bonus or choose to continue without it.

On the second step, the user must also tick the box to agree to the Terms and Conditions as well as Privacy Policy, and also the box to opt out from promotional emails if so they wish.

Prospective customers may also choose to sign up via Facebook or Google.

Important: Accounts are deemed inactive if not accessed for 12 months, and they are either closed or charged an inactivity monthly fee of C$5.

Tips: Provide correct and complete information when registering to avoid any issues that might appear during KYC verifications!

Be aware: If you open more than one account, LeoVegas may block or close any or all of your accounts and also withhold any deposits or winnings in them! If LeoVegas decides to leave one account open, it will deduct a 10% (minimum C$30) administrative fee for every account you have opened.

What LeoVegas bonus codes are available and how to claim them

Right after the LeoVegas login process, users may enjoy promotions such as sign-up deals, a welcome bonus, and time-limited offers. Aside from that, the online platform comes with bonuses created for slot machines a well as some created for Live Casino fans. More Live Casino promotions can be found on our website.

Beginners may access the “How bonuses work” page under “Promotions” for brief but satisfactory explanations about each type of deal they may find.

Under the “My Offers” tab, customers can see the LeoVegas bonus codes they are eligible for or that are currently active on their account. Here is also where they can see a countdown of the days they have left to claim each deal. The bonuses can also be filtered by type – Casino, Live Casino, or Sports.

Usually, each promotion comes with its own rules, but if one does not, the General Bonus Terms must be applied. Here are a few terms one may find there:

1. If the player opts for a deposit bonus, they have to deposit within 20 hours from the offer being added to their "My Offers” page;
2. Wagering requirements must be met within 30 days;
3. Once a Free Spins deal is claimed, it needs to be used within three days;
4. The Casino bonus amount has to be wagered ten times;
5. Any Live Casino bonus amount has to be wagered 30 times;
6. Winnings from Free Spins have no wagering requirement.

Be aware: Some games do not contribute to the wagering requirement of certain offers! Make sure you check the Bonus Terms before playing!

Recommendation: The number of available promotions is not impressive, and there seem to be no tournaments to participate in. No-wagering, no-deposit bonuses are a plus for this platform because these are rarely found on others. At the same time, the wagering requirements carried by the offers are significantly smaller than what we have seen on other websites. There is no information on the maximum bet with bonus money, which might be a problem for some players.

VIP Program – Levels, perks, and how it works

LeoVegas Canada comes with a multi-level VIP program for all its users. Newcomers become a part of it right from registration by accessing their profile and turning on the VIP experience. Then, there are four ways LeoVegas may contact them, email, SMS, Phone, and postal mail. Users can choose any or all. However, at least one must be active to be part of the VIP program.

The levels of the program are separated into categories, as follows:

• 1-10;
• 11-20;
• 21-30;
• 31-40;
• 41-50;
• 51-60;
• 61+.

Each real money bet adds to the progress bar towards the next VIP level. The benefits of this include a monthly prize draw with one winner from each category. The winners get a unique code with which they may choose one reward from the prize shop or opt to get the cash. Along with this, VIP customers will also get:

1. Invitations to VIP-exclusive events;
2. Personal payment & withdrawal service;
3. Dedicated Account Manager;
4. Unique Birthday rewards;
5. Exclusive LeoVegas bonus codes.

Be aware: If your account is closed or locked for any reason, you may not participate in the monthly draw!

Recommendation: The VIP program comes with lots of levels and the usual benefits. The downside is that there is not much clear information on how much one needs to bet to advance in rank. Also, it is unclear which benefits are available to each tier or category.

How to make deposits and withdrawals

The minimum deposit one can make at LeoVegas Canada is C$10, and they can do that using any of these services:

• Visa;
• Mastercard;
• Interac;
• Instadebit;
• iDebit;
• MuchBetter;
• Paysafecard.

The online casino accepts EUR, GBP, SEK, NZD, CAD, CHF, CZK, NOK, DKK, and AUD. The currency is automatically selected based on the player’s location.

Withdrawals will be made via the same method used for deposits, if possible. Bank Transfer is also available for cashouts. Users may withdraw a minimum of C$10 and a maximum of C$4000 per day. However, processing may take the casino up to 5 days, providing that all the identification documents have already been submitted.

iDebit is a very popular payment option in Canada, so we've put together a list of iDebit promotions for those who prefer it.

Important:

• If a player cashes out funds that have not been used at least once for gambling on the casino, a 5% charge of a minimum amount of C$10 will be applied.
• Any payout over C$3,000 triggers additional verifications! LeoVegas Canada also reserves the right to carry these verifications in case of lower amounts.

Be aware: Many user reviews contain complaints about withdrawals being delayed or cancelled due to KYC problems! Users’ documents were rejected multiple times until the cashout request expired. In these cases, the support team was not helpful, players say.

Recommendation: Canada’s favourite payment methods are available, which is an advantage. Payout processing takes very long, in comparison to other casinos that only have their customers waiting for a couple of hours.

LeoVegas casino software providers and games collection

LeoVegas offers over 2100 games that fall into two categories – Casino games and Live Casino. Here’s what one may find in the Casino games section:

As for the Live Casino section, players may enjoy the following types of products:

Some games come with a guide when they are opened. Right below the game window, the user may find information on how to play, descriptions of each feature, and other useful information to get started.

The products on this website are provided by 2 by 2 Gaming, Bally, Barcrest, Bet Digital, Big Time Gaming, Blueprint, Chance Interactive, Core Gaming, Edict, ELK, Evolution, Extreme Live Gaming, Fantasma, Felt Gaming, FOG, Fuga, GameVy, Gamomat, Genesis Games, IGT, Inspired Gaming, iSoftBet, Just For The Win, Lightning Box, Lucky Streak, Microgaming, Nektan, NetEnt, NetEnt Live, Nextgen, OGS, Openbet, Play'n Go, Playtech, Pragmatic Play, Push Gaming, Quickspin, Rabcat, Realistic Games, Skillz Gaming, Thunderkick, Williams, and Yggdrasil. 

In July 2020, LeoVegas partnered with Stakelogic and will make its entire portfolio available to multiple markets. The casino’s players will be able to enjoy Stakelogic’s famous features, such as Super Stake and Quattro. 

Tips: If the software or the RNG of any game malfunctions, the bet will be considered null, and the stake amount will be returned to you.

Recommendation: The number of games could be bigger, but it is still bigger than many other online casinos. Many famous software providers collaborate with this platform, and the Live Casino section contains plenty of different titles. The best thing about this game collection is that it includes in-house products, which not many casinos have.

Customer support and how to make a complaint

The LeoVegas Canada customer support is available via email at support-ca@leovegas.com and Live Chat. Besides, there is a Help Centre that contains plenty of answered questions on topics such as:

• Account;
• Deposits and withdrawals;
• Bonuses;
• Responsible gaming;
• Sportsbook;
• Casino;
• Live Casino;
• Source of Funds;
• Game Rules.

For complaints, one may use any of the following contact means:

1. Call +356 2778 0258;
2. Email at support@leovegas.com.

Unless external factors cause a delay, a response will be sent to the user within ten days.

Recommendation: The Help Centre contains a wide variety of questions and answers, which helps LeoVegas customers. However, there seems to be no phone number available, nor does the site provide the Live Chat support team's working hours. 

LeoVegas mobile app for iOS and Android

LeoVegas Canada has won the Mobile Operator of the Year award in 2020 with its mobile apps compatible with Android and iOS devices. Players may download the LeoVegas mobile app from the App Store and the Play Store. The website is also fully optimized for any browser so that it can be accessed from any device.

The iOS app has a 4.7/5 rating on the App Store with 31 ratings, and most reviews are good. On the Play Store, however, the rating is 4.3/5, with 708 ratings. There are also mostly positive reviews, but the few negative ones relate to accounts being locked for verification reasons and some users not being able to remove their card from the payments section.

LeoVegas does not seem to offer any bonuses exclusive for mobile users, but some of the industry's best ones can be found on our list.

Recommendation: Not many online casinos have an app, and LeoVegas has one for the most popular mobile operating systems.

Responsible gambling measures taken by LeoVegas Canada

LeoVegas Canada puts at its players’ disposal different tools to help them control and limit their gambling sessions. These include:

• Self-assessment – a tool that asks the user many questions that they should answer with honesty to determine how prone they are to problem gambling. This is completely anonymous;
• Deposit Limit – payments can be limited per day, week, or month;
• Loss limit – users may set a limit to their losses per day, week, or month;
• Session limit – once this is set, the player will get a pop-up notification right before the time is up, and then will be automatically logged out;
• Wagering limits – same as the ones before, the amount one wagers can have a daily, weekly, or monthly limit;
• Player history – here is where users may find a summary of their withdrawals, deposits, bets, and more;
• Time alert – helps players keep track of time with periodical alerts about the gaming session length and any changes in the user’s account balance;
• Pause account – the account can be closed for a period of time set by the player either by contacting customer support or accessing the casino’s Responsible Gaming page.

In 2020, LeoVegas has launched a campaign promoting safe play. The brand is invested in showing how important it is for any player to choose licensed gambling sites. They highlight responsible gambling in their advertisements and show the public how the Swedish regulated market works.

LeoVegas Casino vs. Competition

What makes it stand out: LeoVegas Canada owns over 15 awards for both its web platform and mobile apps, and this is something not many casinos can boast about. The wagering requirements on their promotions and General Bonus Terms are low compared to other platforms. LeoVegas offers a VIP level with over 60 levels, and monthly prize draws, aside from classic VIP benefits. iDebit, Instadebit, and Interac are available for payments, which all online casinos in Canada should offer. The game collection is impressive, with many casino and Live casino games, including in-house titles. This gives uniqueness to any platform and is always an advantage.

What needs improvements: Compared to other casinos, LeoVegas Canada does not offer many promotions. Payout processing takes longer than other platforms, and some users complained about delays due to KYC issues. The gaming site offers no phone support, while this is present on many others in the gambling industry.

Reference:

• https://www.gamblinginsider.com/news/9757/leovegas-revenue-up-17-for-q2-despite-exceptional-circumstances – LeoVegas revenue for second quarter of 2020
• https://www.stockopedia.com/share-prices/leovegas-ab-publ-STO:LEO/?utm_source=yahoo&utm_medium=article&tid=843&bid=528&sid=256328&aid=104683&cta=1&ticker=STO-LEO – LeoVegas stock and market cap info
• https://europeangaming.eu/portal/latest-news/2020/07/24/74724/stakelogic-partners-with-leovegas/ - LeoVegas partners with Stakelogic
• https://sbcnews.co.uk/marketing/2020/05/12/leovegas-launches-home-campaign-against-the-black-market/ - LeoVegas launches campaign against the black market