LeoVegas Bonuses & Review for Canadian Players

LeoVegas Providers vs Other Casino Providers

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History and overview

Owned by LeoVegas Gaming Ltd. and launched in 2012, this platform had plenty of time to improve itself.

To mark the fifth birthday occasion in 2017, it launched The Leo Initiative, a charity project supported by the Group.

The mother company, LeoVegas AB, is located in Sweden, but all operations are located in Malta. The company is listed on the Nasdaq Stockholm with the following stats:

This operator saw a 17% increase in revenue for the second quarter of 2020, amounting to around C$130.9m.

LeoVegas is also the proud sponsor of Leicester Tigers, a professional rugby union club based in England and plays in Premiership Rugby.

The online casino is fully licensed and regulated by the Malta Gaming Authority and the United Kingdom Gambling Commission.

Registration

Registering an account at this casino is as simple as it is on any other platform. The process comes with two steps, each containing the following fields to fill out:

1. Email address, password, mobile number;
2. First & last name, street address, postal code, city, country, date of birth, gender, session limit (from no limit to 16 hours).

On the second step, the user must also tick the box to agree to the Terms and Conditions as well as Privacy Policy, and also the box to opt out from promotional emails if so they wish.

Prospective customers may also choose to sign up via Facebook or Google, which is a plus in this LeoVegas review. It makes for a quicker registration process.

Account management & rules

Accounts are deemed inactive if not accessed for 12 months, and they are either closed or charged an inactivity monthly fee of C$5.

If you open more than one account, LeoVegas may block or close any or all of your accounts and also withhold any deposits or winnings in them! If LeoVegas decides to leave one account open, it will deduct a 10% (minimum C$30) administrative fee for every account you have opened.

LeoVegas bonus codes

Right after the LeoVegas login process, users may enjoy promotions such as sign-up deals, a welcome bonus, and time-limited offers. Aside from that, the online platform comes with bonuses created for slot machines a well as some created for Live Casino fans. More Live Casino promotions can be found on our website.

How to track bonuses

Under the “My Offers” tab, customers can see the LeoVegas bonus codes they are eligible for or that are currently active on their account. Here is also where they can see a countdown of the days they have left to claim each deal. The bonuses can also be filtered by type – Casino, Live Casino, or Sports.

Promotional rules

Usually, each promotion comes with its own rules, but if one does not, the General Bonus Terms must be applied. Here are a few terms one may find there:

1. If the player opts for a deposit bonus, they have to deposit within 20 hours from the offer being added to their “My Offers” page;
2. Wagering requirements must be met within 30 days;
3. Once a Free Spins deal is claimed, it needs to be used within three days;
4. The Casino bonus amount has to be wagered ten times;
5. Any Live Casino bonus amount has to be wagered 30 times;
6. Winnings from Free Spins have no wagering requirement.

Some games do not contribute to the wagering requirement of certain offers, so make sure you check the promotional terms before playing.

VIP Program

LeoVegas Canada comes with a multi-level VIP program for all its users. Newcomers become a part of it right from registration by accessing their profile and turning on the VIP experience. Then, there are four ways LeoVegas may contact them, email, SMS, Phone, and postal mail. Users can choose any or all. However, at least one must be active to be part of the VIP program.

The levels of the program are separated into categories, as follows:

• 1-10;
• 11-20;
• 21-30;
• 31-40;
• 41-50;
• 51-60;
• 61+.

Each real money bet adds to the progress bar towards the next VIP level. The benefits of this include a monthly prize draw with one winner from each category. The winners get a unique code with which they may choose one reward from the prize shop or opt to get the cash. Along with this, VIP customers will also get:

1. Invitations to VIP-exclusive events;
2. Personal payment & withdrawal service;
3. Dedicated Account Manager;
4. Unique Birthday rewards;
5. Exclusive LeoVegas bonus codes.

VIP-specific rules

Be aware that if your account is closed or locked for any reason, you may not participate in the monthly draw.

The VIP program comes with lots of levels and the usual benefits. The downside is that there is not much clear information on how much one needs to bet to advance in rank. Also, it is unclear which benefits are available to each tier or category.

Banking options

The minimum deposit one can make at LeoVegas Canada is C$10, and they can do that using any of these services:

• Visa;
• Mastercard;
• Interac;
• Instadebit;
• iDebit;
• MuchBetter;
• Paysafecard.

The online casino accepts EUR, GBP, SEK, NZD, CAD, CHF, CZK, NOK, DKK, and AUD. The currency is automatically selected based on the player’s location.

Withdrawals

Withdrawals will be made via the same method used for deposits, if possible. Bank Transfer is also available for cashouts. Users may withdraw a minimum of C$10 and a maximum of C$4000 per day. However, processing may take the casino up to 5 days, providing that all the identification documents have already been submitted.

iDebit is a very popular payment option in Canada, so we’ve put together a list of iDebit promotions for those who prefer it.

Remember this when withdrawing:

• If a player cashes out funds that have not been used at least once for gambling on the casino, a 5% charge of a minimum amount of C$10 will be applied.
• Any payout over C$3,000 triggers additional verifications! LeoVegas Canada also reserves the right to carry these verifications in case of lower amounts.

The gaming section

LeoVegas offers over 2100 games that fall into two categories – Casino games and Live Casino. Here’s what one may find in the Casino games section:

As for the Live Casino section, players may enjoy the following types of products:

Features and providers

Some games come with a guide when they are opened. Right below the game window, the user may find information on how to play, descriptions of each feature, and other useful information to get started.

The products on this website are provided by 2 by 2 Gaming, Bally, Barcrest, Bet Digital, Big Time Gaming, Blueprint, Chance Interactive, Core Gaming, Edict, ELK, Evolution, Extreme Live Gaming, Fantasma, Felt Gaming, FOG, Fuga, GameVy, Gamomat, Genesis Games, or IGT. And this is only the beginning of a list containing over 30 names.

If the software or the RNG of any game malfunctions, the bet will be considered null, and the stake amount will be returned to you.

Customer support

The LeoVegas Canada customer support is available via email at support-ca@leovegas.com and Live Chat. Besides, there is a Help Centre that contains plenty of answered questions on topics such as:

• Account;
• Deposits and withdrawals;
• Responsible gaming;
• Sportsbook;
• Casino;
• Live Casino;
• Source of Funds;
• Game Rules.

Complaints & disputes

For complaints, one may use any of the following contact means:

1. Call +356 2778 0258;
2. Email at support@leovegas.com.

Unless external factors cause a delay, a response will be sent to the user within ten days.

The Help Centre contains a wide variety of questions and answers, which helps LeoVegas customers. However, there seems to be no phone number available, nor does the site provide the Live Chat support team’s working hours.

LeoVegas mobile app

Players may download the LeoVegas mobile app from the App Store and the Play Store. The website is also fully optimized for any browser so that it can be accessed from any device.

The iOS app has a 4.7/5 rating on the App Store with 31 ratings, and most reviews are good. On the Play Store, however, the rating is 4.3/5, with 708 ratings. There are also mostly positive reviews, but the few negative ones relate to accounts being locked for verification reasons and some users not being able to remove their card from the payments section.

Not many Canadian online casinos have an app, but this one has one for the two most popular mobile operating systems.

Responsible gambling measures

LeoVegas Canada puts at its players’ disposal different tools to help them control and limit their gambling sessions. These include:

• Self-assessment – a tool that asks the user many questions that they should answer with honesty to determine how prone they are to problem gambling. This is completely anonymous;
• Deposit Limit – payments can be limited per day, week, or month;
• Loss limit – users may set a limit to their losses per day, week, or month;
• Session limit – once this is set, the player will get a pop-up notification right before the time is up, and then will be automatically logged out;
• Wagering limits – same as the ones before, the amount one wagers can have a daily, weekly, or monthly limit;
• Player history – here is where users may find a summary of their withdrawals, deposits, bets, and more;
• Time alert – helps players keep track of time with periodical alerts about the gaming session length and any changes in the user’s account balance;
• Pause account – the account can be closed for a period of time set by the player either by contacting customer support or accessing the casino’s Responsible Gaming page.

In 2020, LeoVegas has launched a campaign promoting safe play – the interest in this topic made us rate it extra points in our LeoVegas review.

Where does LeoVegas Casino shine?

LeoVegas is operating in several countries, which proofs that it is an experienced online casino. After starting its activities in 2012, it has striven to be among the best casinos in the industry. Topline qualities include:

• Variety of currencies: one of the highlights of LeoVegas is that it accepts different currencies (AUD, CAD, SEK, NOK, GBP, CHF, and DKK). Thanks to this, users can choose the type of currency when processing their payments.
• Flexible terms: the wagering requirement of the welcome bonus and regular offers is manageable. It is also hassle-free to release winnings accumulated from a promotion.
• Huge pool of games: LeoVegas’ games range is supported by 2,100 different titles. In addition, there are different variants of each of the most famous categories, such as slots, blackjack, baccarat, poker, video poker, bingo, jackpot, and more.
• Safe environment: LeoVegas is a promoter of “Responsible Gaming.” Additionally, it is also regulated by the Malta Gaming Authority, UK Gambling Commission, and Ontario Gambling and Alcohol Commission.
• Partnerships: LeoVegas is linked to countless quality software providers and their titles, including Microgaming, iSoftBet, Evolution Gaming, Yggdrasil Gaming, Quickspin, Thunderkick, and Pragmatic Play, among others.

Where does LeoVegas Casino fall short?

LeoVegas guarantees exceptional service, but there are negative points or deficiencies behind their web portal:

• Exhausting withdrawal times: payments take up to five days to process. This is not advantageous especially considering that the standard processing time is two days.
• No phone number: LeoVegas does not have a contact number. Players will need to use live chat or email (support@leovegas.com) for customer support.
• No 24/7 support: LeoVegas has not offered a clear customer support schedule, nor has it confirmed if its service is available 24 hours a day, all week.

What LeoVegas Casino is best for?

LeoVegas’ catalog is varied and attractive, and there is a VIP Club with more than 60 levels beyond the games offered. Thanks to this, those who manage to join the Club will receive special offers, access to sweepstakes, and other attractive benefits.

Players can quickly move from one level to another; the secret to reaching the top lies in perseverance. Each bet made with real money guarantees special points to improve the user’s position within the Club.

Is LeoVegas Casino suitable for you?

LeoVegas Casino has everything that players want to find with its more than two thousand games, regular offers, a VIP Club with 60 levels, and various payment methods (Interac, Instadebit, iDebit, Visa, MasterCard, etc.). The operator has positive attributes, but the service could benefit from a less strenuous verification system and reduced payout processing time. Overall, LeoVegas is ideal for all kinds of players.