Casino overview
The object of our Lucky Louis review works under SkillOnNet Ltd. The gaming and casino Cypriot company made a name for itself on the iGaming Canadian market, considering it’s been active for over 15 years.
During this time, it managed to accrue approximatively $11 million in sales, making it a top-tier organization finance-wise. Its numerous resources are a positive aspect in our review since its products receive constant updates, both gaming and account management-wise.
The casino also owns an MGA license, it exists since 2018 and uses an SSL encryption method to keep all information shared by players safe.
The sign-up process
Registration at Lucky Louis begins after tapping the “Try for free” button. A box will then appear where the player will have to come up with a username and a password, as well as insert the email address. The other two phases call for more personal data. For example, you must submit your truthful and accurate date of birth. Your residence is necessary, too: enter your household number, street, city, province, and postcode to proceed.
Subscription
Every field must be completed to move on to the next step, which is selecting your marketing preferences. If you opt-in for them, your newsletter will contain information on the latest updates, along with exclusive Lucky Louis bonuses.
Account management
Your account is helpful for numerous activities, including transactions and uploading identity documentation.
To prove your identity, submit the following documents in the “Upload Docs” hub:
- Proof of ID, which may consist of either a government-issued identity card, driver’s license, or passport;
- Address confirmation (utility bills, bank statements, etc.);
- Source of funds, consisting of your payment method’s copy.
The website’s – and our – recommendation is to submit these files early on during your time as a player. These checks become mandatory when you require your first withdrawal, and they might make the processing time last longer than usual.
Dormancy
Should you not log in for more than 180 consecutive days, your profile will turn dormant. While your balance will stay on your account, the team may deduct a C$5 monthly administration fee. The only way to interrupt this cycle is log in and ask for a withdrawal of your cash credit.
Payment methods
To make a deposit, the user must know he’ll be asked for some documents, which must be uploaded from Personal Area – Upload Docs. Anything that has been sent by any other means, such as email, will not be considered.
The payment methods one can use are:
- Interac;
- MuchBetter;
- Mastercard;
- EcoPayz;
- PassNCO
- Paysafecard;
- ecoVoucher.
Once the transaction is done, a confirmation email shall come. Withdrawal must be made through the same method used for deposit.
Available currencies are GBP, EUR, CHF, USD, AUD, CAD, DKK, SEK, NOK, ZAR, and RUB.
Limits
The minimal amount which can be deposited is C$10 unless stated otherwise. Withdrawal processing takes 48 hours. However, players may have to wait from 2 to 7 days for the money to reach their account, depending on the method. The maximum amount that can be withdrawn per transaction is C$5000, and one may cash out up to C$10000 every 30 days. You may be contacted to confirm the transaction verbally.
Payment advice
Play using CAD to avoid paying conversion fees for other currencies.
Interac is available for payments, which is excellent for every Canadian player. However, iDebit, Instadebit, or Credit/Debit Card payments are not yet available. There are many currencies players may choose from, but the maximum amount one may withdraw per month is less than other casinos offer. Cashout processing time could also be shorter.
Lucky Louis bonuses
Once they’ve made their first deposit, users will be welcomed from the start with a Lucky Louis bonus. Once that’s been used, there are still others that can be claimed. They display daily Lucky Louis bonuses, offering various awards, like cash or free spins.
Those who wish to claim a Refer to a Friend bonus are considered eligible only if they’ve made any deposit within the last seven days.
To claim a no deposit bonus, you must first make sure you’ve validated your email. We appreciated that the casino has such an offer since it lets you test the platform before committing to it.
Promotional rules
Know that all available offers are claimable only once. In other words, using duplicate accounts to abuse bonuses might result in:
- Losing your right to claim further promotions;
- Having all your winnings from the abused bonus go void;
- Account loss altogether.
Furthermore, the welcome bonus is only available once every 72 hours across all SkillOnNet platforms.
Wagering
You cannot perform a withdrawal if you have any Lucky Louis bonuses active or you did not make a first deposit. case you do request a withdrawal, any unused bonus will be removed.
Generally, these promos also come with wagering requirements. If they activated with a deposit, the staking requisite will be 30 times the promotional amount. While the same regulation applies to free bonuses, you get less time to fulfill the condition: only 24 hours, as opposed to 30 days for match deals.
The casino also features three staking types, namely:
- Standard: only bets places on slots and scratch cards will help you fill the offer’s progress bar;
- Mixed: the other game categories will carry a 10% contribution to your promotional conditions;
- Special mixed: all other playstyles will have a 50% contribution.
The mixed and special mixed types are only available for specific promotions or VIP players.
How to be a VIP
The website’s VIP system requires you to accrue points by wagering cash funds. Unfortunately for this Lucky Louis review, there is not much information regarding this system. What we do know is that it offers numerous benefits, including:
- Faster withdrawals;
- More promotions where you can wager in a mixed or special way;
- Exclusive Lucky Louis bonuses.
Games collection
Lucky Louis hosts over 1600 games, including slots like Arthur’s Fortune, Wilhelm Tell, Snake Arena, Valley of the Gods, and others. There also are table games, such as Roulette and Blackjack, which can also be played in Live Casino. Among all these, players can play Scratch Games like Queen of Gold, King Kong Cash, etc. Card Games, Video Poker and an Extra game, 1000x Busta are available in the Others section.
According to their site, the providers at Lucky Louis are Evolution, Amaya, NetEnt, NextGen, WMS, and many others.
One thing users may appreciate is that they can play live casino games. Unfortunately, if they didn’t make any deposits, they cannot use the chat in many of them. You can play the other games in demo mode if you’re not ready to deposit money yet, so testing the platform is entirely possible before funding your account.
Customer support
Those that are logged in at Lucky Louis can contact the support team also by live chat, which is available from 05:00 to 23:00 GMT, all week long.
Both the ones with an account and those who don’t yet possess one can get in touch by phone at 16477244691. Sending an email at [email protected] is also an option.
The team tends to reply instantly, but the fact only registered players can use the chat could be a big downer for the ones who need an instant reply and cannot make a call.
Final considerations
What’s good about it: Lucky Louis offers a vast array of games, while some only provide a couple of hundreds. Interac is available for payments along with Mastercard, which are highly popular with Canuck players. Many currencies are available for payments, unlike platforms that only work with Euro. Games are available in Demo Mode, and you may even watch live casino games before playing. In some, the chat is also available, so you may say hello to the dealer before depositing and playing. The customer support team is helpful, prompt, and available on the phone, email, and live chat.
What could be better: The software developers list is not provided on the website. The search feature on the games page does not search for providers either, only game titles. The maximum you can cash out within 30 days is C$10000. The payout processing time is 48 hours. This is shorter than some platforms. This online casino promotes a mobile app, but it is not yet available on the website or Google Play and App Store. Live chat is not available 24/7, as is on other sites.
