21Prive Casino overview
This gaming website was established in 2004 to provide a premium casino experience to Canadian players. It is licensed and regulated by three major gambling institutions: the Swedish Gambling Authority, Malta Gaming Authority and the UK Gambling Commission. All of these ensure a safe gaming environment, with secure transactions, fair practices and responsible measures.
21Prive Casino, as listed and presented by Casinobonusca, is owned and operated by White Hat Gaming Limited. Their advanced iGaming platform provides secure, flexible solutions and market-leading content. This includes a diverse sportsbook and an extensive range of products from over 100 top game providers.
The privacy policy
21Prive Casino only collects and processes personal data to provide the user with services and conform to legal and regulatory obligations. Bear in mind that personal data can be shared with third parties, including TransUnion, to search for financial information.
Security measures are employed in protecting any personal data, such as using TLS v1.2 and SSL encryption. This unique protocol encodes any information sent over the internet by the player to the casino. For any concerns or questions regarding the handling of personal data, the user can send an email to [email protected].
Mobile availability
This online casino comes in a web-based mobile and HTML5 instant play web form. This means that all the games, promotions, VIP program, and anything else the player might be interested in are available on any mobile device like a tablet or a smartphone. You may even experience a faster loading speed on such a device.
The registration process
If you decide to join the site, you will have to create an account. This is an easy task, as the sign-up process lies in the following steps:
- Press our promotional button;
- Click ‘Register’;
- Complete your personal information;
- Pick a username and password;
- Press ‘Sign Up’.
At the end of the process, the user must access the confirmation link for registration sent via email. Once the account is accepted, the only details needed for logging in are the username and password. Be aware that you must provide complete and accurate information upon registration. Otherwise, your account might be suspended.
Players should register and play in the currency of their country. Otherwise, all winnings derived from the resulting gameplay will be confiscated.
KYC verifications
As part of the Verification Checks, this gambling platform may request supporting ID and other documentation or information. Until these checks are completed, the player account can be suspended, and any further bets prevented.
The casino may also use third party agencies to confirm your age, address, payment method or other information you provide upon registration. Further verification checks may also be carried out for cumulative deposits of C$2000 or over.
Claiming 21Prive Casino bonus codes
After signing up, you will be granted a registration offer with no deposit required. After that, the 21Prive Casino coupons will include a welcome package with bonuses for the first consecutive deposits and weekend offers.
Other 21Prive Casino coupons shall arise along the way, and progressive jackpots may become available. Additionally, more promotions and bonuses will be accessible once the player receives an invitation to the VIP club. But remember that all offers have specific terms of use. Breaching these might mean that your bonus and its related winnings will be forfeited.
General bonus terms
All 21Prive Casino bonuses are subject to certain wagering requirements. Unless stated otherwise, the deposit and possible bonus winnings are subject to standard wagering of 35 times. Any winnings will be locked until the requirements are met.
Keep in mind that game categories have different wagering contributions.
Games wagering contribution
| Game | Contribution |
Slots, scratch cards | 100% |
300 Shields, Big Bad Wolf, Blood Suckers, Dead or Alive, Kings of Chicago, Secrets of the Stones | 20% |
Table games, jackpots, video Poker | 0% |
Alchemy Fortunes, Fruit Mania, God of Fire, Lucky Cat, Maya Gold, Super Striker, Voodoo Reels | 0% |
If the player uses bonus funds on games with a 0% contribution, the action will be deemed bonus abuse. In that case, the casino may refuse withdrawal requests, remove bonus money and winnings derived from it, and lock the account without prior notice.
21Prive Casino games
This gambling platform offers over 700 gaming options. These are some of the available categories:
| Category | Game Titles |
Slots | Honey Rush, Tome of Madness, Gemix, Legacy of Dead, Rise of Olympus |
Jackpots | Mega Moolah, Wonder of Ages, Wheel of Whishes, Gold Money Frog |
Megaways | Big Bad Wolf, Chilli Heat, Buffalo King, Joyful Joker |
Table games | Vegas Strip Blackjack, European Roulette, Casino Hold’em |
Live casino | Deal or No Deal, Super Sic Bo, Monopoly, Dream Cather |
Other | Keno Pop, Rainforest Magic Bingo, Scratch Platinum, Go Panda |
Not only can the gamers use the search bar to find specific games, but they can also select from the list one of the numerous software providers. Some of these top-notch suppliers are Blueprint, NetEnt, Red Tiger, Microgaming, Play’n Go, Evolution, Big Time Gaming and many more.
Remember that progressive jackpot winnings will be subject to the casino’s confirmation. Moreover, any amount over C$250000 can take up to 30 days to be transferred to the player.
Join the VIP program
The players can experience a VIP scheme and unlock access to exclusive 21Prive Casino bonus codes, along with personalized offers, prioritized payouts, access to new games, fixed cashback deals, and other special features.
While the VIP club is invitation-only, each player can receive loyalty points that can be exchanged for bonus money. For newbies, the first deposit will bring 500 loyalty points. After that, loyal gamers will receive a different number of points for every C$10 wagered on casino games, as illustrated:
| Game | Points |
Slots, scratch cards | 2 |
Video Poker | 1 |
Blackjack | 0.5 |
Roulette | 0.25 |
What are the program’s rules?
- 21Prive Casino Canada reserves the right to remove any loyalty points if there hasn’t been any activity on the player’s account for 30 days.
- Every 1000 loyalty points will provide C$5 bonus funds, that will need 35 times wagering before they can be withdrawn.
- Unused bonus money will expire within three days.
- Only the customers that meet specific requirements will receive an invitation to gain VIP access.
- The requirements are not clearly stated on the website, which leaves the player waiting for an invitation that can arrive at any moment.
- Customers can have another chance at receiving the VIP invitation by sending proof of a VIP status from another casino.
The available payment means
Once you log in, you will notice a Deposit button under the 21Prive Casino logo. The page will provide Interac e-Transfer, Visa, MasterCard, Paysafecard and Visa Voucher as methods of payment.
The available methods will become visible once a first deposit is successfully placed. Depending on the selected method, the user will only have to provide the card details or select the chosen amount to deposit, starting from C$10. Once you successfully complete a transaction, the funds should be in your account right away. Above all, the casino does not require any fees for payments.
Withdrawing winnings
As for withdrawals, they will only be paid back to the same method used for deposit after achieving the following conditions:
- Verification checks have been completed;
- Payments have been confirmed;
- Player has complied with the cashout conditions, specific rules and promotional terms;
- The user must have made a minimum of one purchase and have wagered the deposited amount in full at least one time.
Once the criteria are completed, the minimum amount available for withdrawal is C$10 and the maximum, C$5000 per week. Yet, VIP players may be eligible for higher amounts. Even though the 21Prive Casino terms and conditions mention that withdrawals will be sent to the same method used for deposits, not all of them are available for cashing out. You may cash out via MasterCard, Interac, Paysafecard, Interac e-Transfer and Visa.
Payout processing
The cashout request will be in pending for 1-2 days. Once processed, it will be immediately sent to the payment method used for deposit. It may take up to an extra three days for the money to reach the player’s personal account, depending on the payment option selected.
For winnings higher than C$100000, the casino will divide the amount into ten instalments. They will be paid as 10% every month for ten months, until the full amount is delivered.
How to receive support?
At 21Prive Casino, every customer shall receive help and support in multiple languages, such as English, Dutch, Finnish, Norwegian, Swedish, and French. The agents are ready to assist in any way and resolve issues 24 hours a day, seven days a week.
There are two main methods to contact customer support:
When accessing the live chat, you must confirm personal details, such as your name, date of birth and address. Alternatively, you may set a 4-digit pin code that will help you confirm the details automatically each time you access the chat. The support agents usually reply in under one minute, and the information provided is reliable and accurate. An addition to the regular support means would be the FAQ section. This includes helpful information about the platform and its features.
Responsible gaming measures
To use the platform’s services responsibly, Canadian players are provided with several problem gambling prevention methods. Some of these include:
- Self-imposed limits – the player can set daily, weekly, or monthly deposit limits;
- Time-out – the temporary account block from the website from 24 hours up to six weeks. Any balance and advanced wagers shall remain, and winnings will be credited to the account;
- Account closure – this action can be taken anytime and for any reason by contacting customer support.
Remember that bonuses can expire during the Time-out period, and they will not be reinstated. Users with possible gambling problems can receive help from GamCare by phone call, live chat, or the GamCare forum. This charitable company is the leading national provider of free advice, support, and information for players affected by problem gambling.
Where 21Privé Casino shines
Here are the most important aspects of the 21Privé Casino platforms available to Canadian players and beyond.
- Customer service: should you have any kind of problem with this site, you can get in touch with customer support operators via live chat or by sending an email to the appropriate address. In both cases, know that the service is active all week, including holidays, and at any time of day or night.
- Lots of card and table games: 21Privé Casino, although as we will see later has a small range of slots, still provides an excellent section dedicated to card and table games. You’ll find all the main tables to bet on, such as blackjack, poker, roulette and baccarat. These games, then, are available in both live dealer and software versions.
- Best software providers: the wide range of games comes from the fact that the dealer cooperates with the best providers in the world such as Pragmatic Play, NetEnt and Play’n GO.
Where 21Privé Casino falls short
One of the most important pieces of advice we give to players is to always take a look at the drawbacks of a platform, in this case 21Privé Casino. Doing so will avoid problems and disappointments later on.
Few slot machines: at 21Privé Casino the number of slot machines is really small. There are, in fact, just over one hundred and, if you consider that on average the other platforms we talk about have around 500 slots, then you’ll understand why we have included this point among the negative ones.
What 21Privé Casino is best for
Surely the security offered by this platform is incredible and it is mainly due to the fact that it has two of the best licenses in this field. We are talking about the one issued by the UK Gambling Commission in Great Britain and the one that is granted by the Malta Gambling Authority. We are talking about two of the most important licenses in the world and, most importantly, ones that are recognized in almost all countries, including of course Canada.
Is 21Privé Casino right for you?
21Privé Casino is a very good site from the point of view of both security and games. Obviously, you have to deal with the low number of slots but in general, however, the offer is good. Add to this the various deposit methods available, and the 24 hour customer service support, and you can see that this may be the right site for you.
