Overview
Royal Vegas Casino is an online gambling site founded in 2000, making it one of the oldest still-active players in the field. Its parent company is Digimedia Limited Casinos – the business joined others in creating the Rewards Casino program. Through it, over 30 gambling brands benefit from MGA and Kahnawake Gaming Commission licenses, as well as a Microgaming-powered platform.
We appreciate in this Royal Vegas Casino review that the Kahnawake Commission has an involvement, as it is the only authority based in Canada that offers such licenses. This way, it takes the websites out of the legally grey area online gambling usually find itself in around here.
Registration process
Those that do not have an account here yet should not worry about the registration mechanism. Royal Vegas casino Canada will provide a simple form to fill in, where they’ll be asked to come up with a username, password, and insert their address, phone number, email address, name, birthday, select the country and the currency.
Once finished, they have officially become members of Royal Vegas casino. There are, however, some more things they must become familiar with before starting to play here.
Account management
A detail that must not be undervalued is the user’s age. Royal Vegas Casino will require proof of the player’s identity and age. The information provided when registering must be accurate in all aspects.
Two-factor authentication
The Terms and Conditions of this site state that all players will receive an email containing an activation link. If this step is skipped, the account will be suspended until the details have been verified. It is not mentioned, however, that to receive this mail, the user needs to provide with a Utility Bill, no older than three months, and ID photo.
The KYC procedure
Other documents the casino may require from the player are proof of income, copy of documents such as a passport or driver ID or any other that includes a photograph, documents confirming their residence, evidence that they are the owner of the payment method used. These must be provided upon registration or before processing a financial transaction.
Account inactivity
If the account becomes inactive, then any remaining money in the balance will generate a monthly administration fee of C$10 until the player accesses their profile, changing its status to active, or the balance reaches C$0.
Your privacy
Be it that the player wins any prize that Royal Vegas Casino sees as worthy of publicity, by agreeing with these terms, the user’s making himself available for events arranged by the casino. His privacy will be, of course, protected all the time.
The games library
Canadian gamblers will find here 600 games in total. These come from providers like Microgaming, NetEnt, Ezugi and others.
What you can play?
Royal Vegas casino hosts slots as well, such as Arena of Gold, Ivory Citadel, Tarzan, The Vault, Isis and some more.
If you enter the Table Games section, you will run into various Baccarat, Sic Bo, Roulette, Bingo, Poker, Keno and Blackjack games. Anyway, some of these names can also be found in the Live Casino section. More precisely, anyone checking out these can choose from Roulette, Blackjack, Hold’Em, Poker, Football Studio, Dragon Tiger, Monopoly Live, Sic Bo, Deal or No Deal, and Crazy Time.
Errors and liability
Still, the platform cannot assure its users that there would be no errors, as the service may be faulty. They shall work on fixing the issue as fast as they can. If players encounter any such, they must bring them to the casino’s attention by contacting the support or sending a mail. Winnings obtained due to a malfunction will be voided and those who take advantage of it risk having their account closed and funds forfeited.
Could it be the case mentioned above, the player may then be given a refund if the Casino Management wishes to do so. If there’s an incorrect odd or line resulted from the error, the bet shall be considered null and voided.
Game section navigation
You must remember these two things to have a positive experience here:
- You can also download the site’s app for desktop! All you have to do is click Deluxe Download, which you’ll find when you put the cursor on your name. From there, you can also set the dark mode if the light one starts to bother your eyes.
- A game looks interesting, but you don’t know if you’re ready to play with real money there? Try the demo mode and see how things go without having to spend any cash!
The banking process
The least one can deposit is C$10, and it can be done using Visa, Mastercard, Interac, eCheck, Electronic Check by Instadebit, iDebit, MuchBetter, Paysafecard, Instant Payments, ecoPayz, Flexepin, ecoVoucher, or Neosurf.
Payouts
There are some details that must not be overlooked, such as the least one is allowed to cash out. The lower limit is C$50, but there is also a higher one of C$10,000 per day. Still, when the player wants to cash out any sum higher than C$2,000, this one included, the casino will run an identity verification procedure. If the sum is five times greater than their lifetime deposits or even more, the users will have to withdraw C$4,000 per week. However, progressive wins do not submit to this clause.
Any withdrawal is only payable to the name used when registering, which must correspond to the one on the credit card. Also, cashing out should happen via the same method used for depositing, up to the sum cashed.
Additional rules
The money-laundering prevention procedures at Royal Vegas Casino require, first of all, all withdrawals shall be held in a pending state for 24h, during which it can be reversed. While the request is being processed, the casino will run the screening process. The casino may retain the player’s real money payment and ask for additional verification, such as but not limited to the funds’ source.
To these, the following are added:
- No cash shall be accepted by the casino;
- There will be no substantial withdrawals done either individually or cumulatively.
Some exceptions could occur on this last statement if there are furnished copies of:
- the most recent bank statement for the account from which the money for wagers originate;
- a document issued by the government also containing a photo;
- a utility bill that’s not older than six months.
Processing timeframes
No matter what payment means is used, the user must understand that the time it takes to have the transaction processed does not depend on the casino, but a third party. Also, the incorrect submission of the details will result in delays for each method as follows:
- Debit/Credit cards and Swift/Wire – 4 weeks;
- Instadebit and eCheck – 3 weeks.
It should be noted that in for Swift/Wire transfers, Royal Vegas casino Canada claims the requested amount will reach the player’s Bank Account within 14 working days.
When it comes to Electronic Cheques, these cannot be used for amounts of any less than C$100, and it may take up to 7 days for the check to arrive, delivered by a courier. A payment processing fee will have to be paid.
Remember that any direct Bank Transfers will incur a C$5 tax if the amount one wishes to cash out is lower than C$500.
Royal Vegas casino may pay some winnings in Euros, no matter what currency you picked upon registration.
Loyalty
Every user can check their progress as a member of this gambling platform. They will see there how many points they gathered and how far they are from the next level. Besides, it can be seen what perks every tier brings. Therefore, there are five tiers, to which is added a 6th one, which can only be accessed by invitation. The ascension happens according to the following scheme:
- Bronze: 0 – 2 499;
- Silver: 2 500 – 11 999;
- Gold: 12 000 – 49 999;
- Platinum: 50 000 – 124 999;
- Diamond: 150 000 – 2 147 483 646.
The user will collect points by wagering a certain amount. Up next, he can check out how much should be wagered to receive one point:
| Game Type | Wagering |
All Slots | C$1 |
Table Games | C$5 |
Sic Bo, Roulette, Re-Spin Featured Games | C$10 |
Video Poker, Baccarat | C$20 |
Blackjack, Craps, Jacks or Better, All Aces, Aces and Faces, Video Poker | C$100 |
All the points cumulated can be later converted to Bonus Credits. These become cashable after the player has met the wagering requirements.
Remember these facts
- Wagers on progressive games will not contribute.
- Not accumulating enough points to advance in one month will have your status one level lower.
- Just like any other bonus funds, these will as well be gone unless used within six months.
Mobile experience
Given that users want to enjoy their favourite slots not only when they have access to a PC, Royal Vegas Casino mobile comes as a solution. However, the site mentions there are apps for both Android and iOS, even if only the second seems to be available now.
The casino claims the games will work just as well on smartphones as they do on computers, as it can also be accessed on Windows and Mac. The devices supported by the casino are:
- Air;
- Flash;
- Windows Native;
- iOS Mobile;
- HTML5.
New users will be able to start playing by creating an account on their phones as well. They will have to follow the same steps, more precisely register, and make a deposit higher than the site’s limit.
You should know that it’s possible to be logged in on more devices at once, which is a positive aspect in our Royal Vegas Casino review.
Royal Vegas Casino bonus codes
The first Royal Vegas bonus code the player will receive is the welcome package. He will receive this as soon as the first deposit was made, which must be any amount higher than C$10. Once you’ve used the bonus and completed the turnover, you may then withdraw a maximum up to 6 times the deposit amount. If there is any remaining money, it will be forfeited.
Promotional rules
Before getting started, the players must know that the Royal Vegas casino bonus codes are limited to one for each individual, household, email, phone number, payment method, and also shared computer.
Wagering
All bonus money is going to be turned into real cash once the wagering requirements have been met. These are usually 70 times, but in some cases, this will vary. Still, free bonuses are also subjected to this condition. Unfortunately, we noted in our Royal Vegas Casino review that this condition is higher than what you would usually see at a Canadian online casino.
There’s even a chance there will be some money left after the player meets the wagering requirement. He’s free to withdraw that amount as well, but no more than C$100. He should know that the maximum bet allowed with bonus money is C$8 per round and C$0.50 per line.
Gamblers must know that the games carry a different percentage of turnover requirement:
| Percentage | Game Type |
100% | Slots |
100% | Keno and Scratch |
50% | NetEnt Slots |
10% | Respin slot games |
8% | All Table Poker games, Roulette, Video and Power Poker, Blackjack, Casino War |
2% | Classic Blackjacks, All Aces and Jacks or Better Video Poker, |
0/5 | All Baccarats, Craps, Red Dog, Sic Bo, Jackpots |
If anyone decides to play the games from the last category before meeting the playthrough, the casino will void any winnings resulted from these.
All Canadian gamblers who enjoy Live Casino may be looking for some bonuses that can be used on these games too, and this list should come in handy.
Following this one, the players will receive other Royal Vegas Casino bonus codes, which will reflect in their inbox, lobby, and calendar. Nonetheless, not all players will receive the same offer.
Royal Vegas Casino bonus codes summarized
- You must remember that Royal Vegas casino Canada is part of a casino group, which means you cannot claim a bonus code here if you’ve got one from another site.
- You can only get one welcome bonus, and opening more accounts will not help you in this matter. If Royal Vegas casino Canada finds your account ineligible for this deal, then the winnings shall be confiscated, as well as the bonus.
- Using the Gamble Feature or the Double Bet will not count for meeting the playthrough.
Get in touch
The players have two contact options: the 24/7 Live Chat and an email address, fortunelounge@playersupportcentre.com. The team is in-house, meaning that they have intimate knowledge of all related aspects, from games problems to account management and banking options.
Complaints
When their problem still wasn’t resolved, anyone facing the situation should write a formal complaint within six months since the issue occurred and send it to complaints@playersupportcenter.com. The following must be included:
- Their username or profile number;
- First and Last name;
- A detailed description of his concern;
- Any other information regarding their problem;
- Possibly some evidence.
Unless this is done in 4 weeks, the objection will be automatically resolved, and the complainer will have to re-log his charge if he wants to keep going with the process.
Remember that if the casino tries to contact the gambler using the phone number he provided when signing up, the conversation will be recorded or monitored, solely for quality and security purposes – this is available for all conversations.
