Emu Casino Review & Bonus Codes

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Emu Casino Overview

A brand established in 2012, the site is currently owned and run by the Luster N.V.

The platform functions with a Curacao license. Our recommendation is testing the platform and games in fun mode. Another piece of advice is to stick to low-stake betting to ensure that all mechanics work properly and fairly.

User experience

For a complete Emu Casino review, we checked the platform and how it fares on laptops and smartphones. We created a table that contains the devices we tested along with the recommended browsers for your experience:

Desktop

From the graphics’s standpoint, we noticed the design direction is more restrained than in other cases. However, the casino is continuously battling for your attention through pop-ups, notifications, which may be tiring, especially since there is no way to block all additional scripts from appearing.

Gaming interface

Take the Live Casino games, for instance. You might be accustomed to interfaces that allow you to assess games’ desirability at a glance by providing some quick info in the thumbnail. The same system is partially there, although you have to hover over each game, and the information is many times lacking.

While there are many useful features, and we count the ease of access and navigation, there is a lot to be desired from this website.

Mobile

You must keep in mind that the mobile variant is accessible through the browser only, as there is no app, neither for iOS nor Android phones. If you’re using a mobile device for your gambling activities, be sure to access the Emu Casino mobile website. We appreciated that it’s smartphone-optimized – the game thumbnails fit the narrower screen, for instance. Moreover, you may access the same Emu Casino bonus codes and titles that you found on laptops.

Joining the website

Your joining process should go smoothly, as the site will guide you through the process on a step-by-step basis.

Note that you first need to choose your Emu Casino sign-up details, such as your email address and a password, as well as pick your country of residence, date of birth and desired currency, Canadian Dollar included. You additionally could add a sign-up code if you have one.

Then, you must provide your name, address, phone number and select and answer a personalized security question.

Account verification

Make sure to check your email and confirm your account following registration.

You will be subject to additional verification checks that entail submitting ID and other documents, among others.

Not completing the verification checks within 72 hours means that the casino can freeze your account and block your betting process. Furthermore, your deposits are limited to C$2500 maximum within this timeframe.

If you fail the verification process for any reason, you will also forfeit your account. The platform will return your real funds, however. Only the Emu Casino bonus codes and associated winnings will disappear from your credit.

Also, know that the casino might restrict withdrawals while it verifies your account.

Account inactivity

Not accessing or using Emu Casino for six months deems your account dormant. Being dormant for a total of 356 days could start costing you.

Although the operator will contact you via available routes during your dormancy, it will also charge you with account fees. Unfortunately, the site is not transparent enough with these fees. Therefore, we recommend checking them out with the support staff.

Instead of accruing inactivity fees, consider that you are always able to close your account by contacting the online casino. The website will also return your available funds.

Several other actions lead to you losing access rights. We will draw attention to these throughout our review.

Banking options

You will add funds to your casino balance using the banking services provided in your deposit tab. These are Interac, Visa, Mastercard, Instant Payments, Instadebit, EcoPayz, Neteller, Skrill Moneybookers, Flexepin, Bitcoin, and Neosurf.

Transaction limits

The C$10 value is the payment amount. All transactions should proceed instantly, no matter the method.

Instadebit and Instant Payments have a C$30 minimum deposit requirement. While this is not stated in the Deposit information tab, Emu Casino shows the value in the deposit window.

The maximum addable sums vary from a minimum of C$100 for Neosurf, up to C$10000, for Instant Payments and all e-wallets.  Most other options have a C$2500 maximum.

The casino operator will refuse your payments as long as the verification process is incomplete.

Payout conditions

All payment options require extra verifications. These include:

• Photos of your financial account, for e-wallets, as well as the account number.
• The first six and last four digits of your credit or debit card.
• The full name and expiry date present on the card.

Use methods registered in your name, as supplementary security measures will ensure otherwise.

Processing time and fees

Emu Casino allows for a maximum of C$20000 withdrawn within 30 days.

The cashout will be done via Instant Payments. Grant that you may request a withdrawal which can range from C$50 to a maximum of C$10000. Plus, the payout processing time will be done within 1 to 2 working days.

The website permits for only one free withdrawal per month. Extra cash-outs require a tax amounting to 3.9% of the sum.

 The gaming section

You should find it easy to spend your time on Emu Casino, with a total of 1384 available activities from 17 different providers, such as Betsoft, Microgaming, or Evolution.

Consider the following table for guidance:

You are allowed to play only one game at a time. If you try to open a second one, you might be met with an error message. The last opened game remains the active one in such an instance.

Say you encounter a bug and figure out that you could exploit it for unearned rewards. If the site finds you abusing such glitches, it will block you from the website and freeze your funds.

Also, avoid depositing while you are in-game as this will reload the latter to update your balance. This means that your previous game history will be lost.

Games can only become better with Emu Casino’s bonus codes. Our casino review has a breakdown of what the website has to offer.

Emu Casino bonus codes

Feel free to browse through the available Emu Casino bonus codes via the ‘Promotions’ tab at the top of your screen. You will find registration free spin offers or the Emu Casino welcome bonus code, among many others.

All promotions have their own stated rules, although some general terms apply.

The bonus policy

Once you have any Emu Casino bonus codes claimed, you are able to activate it at any time. Keep this in mind, as promotions change your playstyle drastically. If you have several bonus codes, you should contact customer assistance to ask if combining them is allowable.

All Emu Casino bonus codes that lack a deposit have a maximum cash-out of C$100. Additionally, you cannot request the money without having made an initial deposit.

Promotional limits

Free spins bonus codes have a cashout cap of C$150. These need to be wagered 40 times. You could earn more than this, in which case you are free to use your winnings in other games. This does not apply to no-deposit-free spins, which are capped at C$20.

Note that bonus funds are used only once your cash balance gets consumed.  No matter your offer, you will lose your bonus codes if your balance falls below C$0.05. More so, the maximum bet allowed is that of C$20.

When it comes to wagering, some games contribute different amounts. Therefore, you must pay attention when choosing a title.

The contribution per game types looks like this:

VIP club

If you’re a VIP player, you are able to receive cash bonuses with no obligations.

The site also offers a weekly cash kickback. This means that you receive a certain amount of money back into your balance weekly, depending on your gambling on slot games only.

Basic profiles receive 5% of their played-through sums back, while VIP players can receive up between 15% and 25%. Check your profile, as it will show your VIP tier.

Even staying below the limit while betting more than half your reward in one go is prohibited. It will even raise the wagering requirements. Besides the fact that these terms are not reasonable from our point of view, the platform is also vague with them.

Customer support

You should either send the website an email by completing the provided form or proceed with the 24-hour Live Chat accessible via the button in the lower right corner of your screen.

Your correspondence should also include your username, issue and information regarding it, and the relevant error message, if applicable.

File a complainy

If you have a complaint that remains unsolved via the provided facets, the matter would then be raised to the Line Manager and subsequently to the Customer Support Manager if it persists.

Note that any complaint regarding transactions is deemed a dispute.

While proceeding with a dispute, you cannot disclose any details on forums or other sites. If you do so, the process draws to a halt, and your account can be frozen or closed altogether.

Escalation

There are ways of superseding a complaint’s results by contacting an Alternative Dispute Resolution company. As the operator does not provide many details in this field, we advise you to consult our guide for solving gambling complaints.

Where does Emu Casino shine?

Besides boasting a rather interesting appearance, Emu Casino surprises players with plenty of slots and more. Overall, the operator has a lot to offer to users from Canada:

• Fantastic game reserve: It has more than 1,300 online casino games and is associated with more than 17 well-known development companies, such as Microgaming, Pragmatic Play, Quickspin, Nolimit City, and Evolution Gaming.
• Tailored payment methods: Players can manage their transactions through different payment methods, such as Interact, Citadel, Instadebit, Visa, MasterCard, Neteller, and Skrill.
• Favourable terms: Although the wagering requirement is relatively high, users can use bonus funds at live casino tables, which is not regularly seen in the online gaming industry.
• Interactive website: The web portal interface enhances the browsing experience; users will be able to easily find any section or piece of information.

Where does Emu Casino fall short?

Not all Emu Casino features are up to standard:

• Commission charge: Emu Casino imposed a fixed fee per withdrawal. Users must pay 3.9% of the total amount; only one free withdrawal per month is available.
• Verification blocking: Users must verify their account within 72 hours after registration; otherwise, Emu Casino will block the account until it is resolved.

What Emu Casino is best for?

Emu Casino is not only one of the few operators that have managed to include the live section in its terms and conditions but also provided a contribution rate of over 5%.

Is Emu Casino right for you?

Emu is suitable for high rollers as well as new users. It gives a good gift to those who complete the registration and provides access to a diverse range of games. There are also regular offers, but, in general, the terms and conditions are not entirely clear, not to mention that you have to pay a fixed fee per withdrawal. On the whole, Emu Casino is a safe and entertaining site.