Europa Casino Review & Bonus Codes | Read this before playing at Europa Casino

This Europa Casino review was created to help every Canadian player interested in this gambling website discover all the crucial details. Before delivering this review, we have carefully tested the platform and studied dozens and dozens of player opinions and complaints in order to provide an accurate and explicative analysis. 

Before making a decision, we recommend a thorough reading of this review, as it will cover every vital section, including:

• Benefits and downsides;
• Registration process;
• How to make payments;
• Customer security;
• Other helpful bits of advice.

Let’s take off!

Europa Casino Canada synopsis

This online casino established in 2004 and lays at the player’s disposal a software developed by Playtech, the industry’s leading online gaming software company. Founded in 1999, this developer is known for delivering complete solutions and innovative results for the world’s biggest brands.

Europa Casino is licensed by the Malta Gaming Authority, the gaming control board of Malta, and offers financial transactions through the Universe Entertainment Services Malta Limited.

This gambling platform comes with a vast collection of games available on the browser or by downloading the software. Customers will also find numerous promotions and certain loyalty perks that are sure to improve gameplay. However, every benefit has its conditions, and everything shall be described in the subsequent sections!

Selecting the game features, theme, preferred providers, and responsible play tools

Europa Casino Canada offers above 900 games of Slots, Jackpot Slots, Table Games, Arcade, Live Games, and Video Poker. The player will be recommended the most popular games, such as God of Storms, Blue Wizard, Buffalo Blitz, Eternal Lady, Sky Queen and White King, among others.

After the popularity that Buffalo Blitz has earned, Playtech released in 2016 the Community Live Slots Age of the Gods –  God of Storms, designed to create a game show atmosphere. There are live streamers as hosts, gathering all participating players in a single game, which turned out to be a lasting success anywhere, Europa Casino included.

For an improved gambling session, customers will have numerous options to choose from, in order to find the desired video slot game, whether by category or by filters.

So the player can enjoy fair gaming and be aware of the payout percentage of each category of games, the Gaming Laboratories International provides correctly calculated values based on the historical record.

Tips: To ensure accuracy and fairness, the games have been tested and approved by GLI. The customers can access the platform via their browser from any mobile device and have the possibility to download the software from the main menu.

Be aware: The maximum amount you can win from a single game action is C$500,000!

Recommendation: While the slot collection is extensive, the other game categories do not offer a large number of titles. What does bring a plus, are the plentiful number of filters and the availability on mobile devices. Also, there are not many software providers collaborating with this website.

Responsible gambling

The casino recognizes the fact that gambling can become a problem to some customers, which is why it provides the facility of self-exclusion, time-outs, and financial limits, available on the player account.

Self-exclusion

By contacting customer support or via the “My Account” tab, the users can exclude themselves for a specified or unspecified period. The account will be blocked from placing any bets for the requested period, and any withdrawable funds returned.

Financial limits

Another part of the commitment to responsible play enables the customer to set limits on the wagering amount, losses, and the amount of time played in one session. 

To change or revoke the limits, the customer service team will request a notice in writing. The reduction of such restrictions will be of effect immediately. However, the request to increase the maximum limits will become active after the “cooling off” period of seven days.

Session reminder

Once the time interval is set, a reminder will notice the player of the time spent on the website.

Tips: Europa Casino has a particular page for Responsible Gambling that will help the players identify the addiction signs by providing a set of 20 questions. Additionally, they will also learn how to stay in control and receive confidential help at BeGambleAware by Freephone or Live Chat 24/7.

Get the Europa Casino promo codes and learn how to redeem them

Once logged in, the customer will find many offers under the Promotion section. Newbies will receive free bonuses with no deposit required and a welcome offer that can be redeemed on the first deposit placed. This deal can be claimed for a full year, on the first deposit of each month. There also are to be found second deposit bonuses, weekly and monthly offers, daily Drops and Wins, Quickspin achievements, and Refer a Friend deals, among others.

In case the bonus requires a promotional code, the player can head to Cashier, click the Europa Casino promo codes section, and enter the code in the field.

The Europa Casino bonus codes also come with certain conditions:

• Players with one or more pending withdrawals will not be eligible to receive any bonuses, as it may result in cancellation of any winnings;
• Withdrawals before completing the minimum wagering requirements will void any bonus and earnings.
• In order to receive a free bonus upon registration, a phone number verification may be requested by the casino.

Tips: The player can keep track of the promotions by checking the Bonus History section.

Be aware: Free bonuses will expire after one hour since they were issued unless the wagering requirements are completed by that time.

Recommendation: The large number of promotions is a good addition, especially for the “Refer a Friend” bonus that is not encountered very often lately.

Time-saving registration

Guests that want to become members of Europa Casino Canada will need to register an account. The simple registration form will appear upon a click on the Join Now button and will require:

• Full name;
• Date of birth;
• Email;
• Phone number;
• Full address;
• Username and password.

Once the information is provided and the account registered, the new customer will only need to tap the Europa Casino login button and enter the username and password previously created.

Recommendation: The account can be closed after 12 months of inactivity, and the remaining balance will be withheld while continuing to be charged. The good news is that if there are any funds left, you may contact the casino and reclaim the amount within 30 months from the last date you placed any gambling transactions. If you cannot be contacted, the monies shall be sent to the Malta Gaming Authority.

Loyalty = 3 X Rewards

Once the customer opens a real money account, he or she will gain entry into the five-level VIP club that starts from Silver up to Premier.  The prizes will include higher weekly loyalty bonuses, exclusive access to special Europa Casino promo codes, personal account manager, and other such rewards.

Tips: Additional information on how the loyalty bonus works will be available by contacting the VIP support at vipclub@europacasino.com.

Recommendation: The loyalty rewards only include prizes that can be used within the casino, compared to other gambling websites that offer numerous lifestyle rewards.

Weekly loyalty bonus

The gamers could qualify for a loyalty bonus if they had activity over seven days period. Depending on the VIP level and how often deposits are placed, rewards can reach up to C$250 per week. With a higher VIP level, the loyalty bonus will increase, as follows:

Tips: Rewards can only be claimed by contacting customer service. Before requesting a cashout, the bonus received must be wagered 25 times.

Be aware: The weekly loyalty bonus must be accepted within three days from the date of issue; otherwise, it will be removed from the account.

Comp points

Complimentary points can be earned with every wager placed, and as they accumulate, they can be redeemed for instant cash. One comp point will be collected per bet, as follows:

• C$9 – Slots and Progressive Slots;
• C$20 – Roulette, Card Games;
• C$30 – Video Poker, Blackjack Switch/Surrender;
• C$10 – All others.

Tips: The bets made using bonus funds will not accumulate comp points.

Be aware: If no wagers are placed for a continuous period of 90 days, the entire comps balance will be removed from the account.

Essential elements to consider when making payments

The currencies offered by this online casino are USD, CAD, AUD, GBP, and EUR. After selecting the preferred one, the player may choose to deposit with Interac, MuchBetter, iDebit, Instant Banking, EcoPayz, PaySafeCard, and Neosurf.

Important: The player can add details for Visa or MasterCard and can have up to ten active cards on the account.

Withdrawal methods will become available once the player uses one to deposit with. Depending on the payment method chosen, it can take up to five working days for the funds to be received. Players are allowed to withdraw a minimum of C$20 and a maximum of C$20,000 per month.

However, before any withdrawal requests are accepted, the customer’s identity and address must be verified through several controls and checks.

Tips: There will not be any fees incurred for payments. Yet, some taxes may be charged in case there isn’t a reasonable level of gambling transactions.

Be aware: The casino may process and pay the withdrawn amount via a different payment method or currency than the one requested by the player.

Recommendation: The time frame in which the cashout request is approved is not mentioned, aside from the fact that it may vary, depending on the internal procedures. This can be considered a significant disadvantage, as the players have complained about delayed cashouts and KYC issues.

Troubles regarding the platform? There are three ways to reach support!

Common questions or issues can receive immediate answers by exploring the section of Frequently Asked Questions.

Customer support is available to assist every day, from 06:00 AM until midnight GMT. The existing contact methods are via an international phone number +359-2400-8916, email support@europacasino.com, or instant chat.

For any complaints with regards to this gambling platform, the user must first contact the customer service team, for the matter to be internally reviewed. In case further disputes arise between the gambling operator and customer, the Independent Betting Adjudication Service will deliver neutral decisions. IBAS is approved by the Gambling Commission and shall apply their expert knowledge to the facts, arbitrating mostly by reference to the operator’s T&C.

Recommendation: Even though the contact page points out the instant chat available for logged in customers, the option is not accessible. Many customers have complained about delayed replies or issues in contacting the support.

Is personal information safe?

Europa Casino Canada is committed to ensuring that any personal information is secure. To prevent unauthorized access, it has implemented physical, electronic, and managerial procedures to safeguard the collected data. Personal information is stored in a safe computing environment protected by secure firewalls.

Additionally, any data sent between the customer’s computer and the casino’s secure computer environment is encrypted with 256-bit SSL.

Tip: Any matters relating the privacy and data protection can be directed to the Data Protection Officer (DPO) at privacy@europacasino.com.

Europa Casino vs competition

Praiseworthy aspects: The gambling platform can be accessed via any browser, or by downloading the software. The 900+ games have many options for filtering and are tested by Gaming Laboratories International. There is a large number of promotions provided. The welcome bonus can be claimed every month, for a year, which makes it a special offer among other casinos. The “Refer a Friend” bonus is also rarely encountered on other platforms. There are three types of loyalty benefits: VIP, weekly loyalty bonuses, and comp points. Players can have up to ten active cards for payment on the casino account.

Shortcomings: Free bonuses expire one hour after they were issued, which seems like an astringent and uncommon rule. While the number of video slots is very high, the other categories provide only a small amount of games. The player’s account will be deemed inactive after only 180 days since no gambling transactions have been made. Most casinos wait twelve months to make that decision. The VIP club does not offer any prizes that can be used outside of the casino, such as VIP trips, mobile devices, or other types of lifestyle gifts. The entire comp points balance will be removed if no gambling activity has been noticed for 90 days. There is no timeframe mentioned for cashout approvals, and delays can appear anytime, as customers have complained; this rarely happens on other platforms. Withdrawals can be paid in a different currency or payment method than the one requested by the user; this can represent a definite disadvantage. Live Chat is not available even for logged in users, and customer support has received numerous criticizes about late replies or issues in the attempt to contact the agents.